Fitzgerald Chevrolet Frederick

Great experience I recently bought a Chevrolet Equinox in Frederick. Had the best experience with my salesperson John Dutton. He was so thorough, went the extra mile I recently bought a Chevrolet Equinox in Frederick. Had the best experience with my salesperson John Dutton. He was so thorough, went the extra mile, helpful and always with a smile. He even patiently explained the car details to me after I bought the car. Great customer service. I’m happy with my choice and the Fitz service!! More

CAN'T INSTALL DEALER INSTALLED OPTIONS ON NEW CARS!!! Purchased a new Chevy Malibu. John Dutton was the salesman. He was ok on showing my in-laws different cars. But after the car was chosen, he would dis Purchased a new Chevy Malibu. John Dutton was the salesman. He was ok on showing my in-laws different cars. But after the car was chosen, he would disappear, for long intervals. He was talking to someone else!! He was very disrespectful in regards for our time!!! We bought the car anyway. The car had dealer installed Black Chevrolet Emblems (Malibu, LT). I never thought to look at the emblems. I thought the car came like that. The very next day ( July 4 2019) I noticed that the emblems were coming off the car!!!! They had to remove the chrome emblems to install the black ones. THEY DIDN'T REMOVE THE OLD FOAM that was on the back of the chrome emblems that they removed!!! They left the foam on the car and stuck the new black emblems to the old foam!! FOAM IS NOT MADE TO STICK TO FOAM!!! So I phoned John Dutton who told me the service dept was closed, and to bring the car in the next day and they would replace the emblems. I took the car in to the service dept and they immediately sent out their service director. REALLY!! This service director guy is looking at the emblems and asks me what is wrong!! So I start pulling off letters (MOST OF WHICH ARE HALFWAY OFF ANYWAY). Then he reaches an ah moment and realizes what is wrong!!!! So he tells me they will have to order the emblems, and it will be 5 to 7 business days. I called their parts dept and they told me they would have the emblems by the following Tuesday 2 business days (this all happened on Friday). AGAIN REALLY!!!! I guess this guy is trying to screw with customers. Salesman John Dutton's response was that I had to bring the car in for them to look at it!! John Dutton or the so called service director don't care about their customers time!! They gave my father in law a $10 dollar gas card. I HAVE NO FAITH IN A DEALERSHIP THAT CAN'T INSTALL DEALER INSTALLED OPTIONS!!! Keep in mind this option is on the window sticker from Chevrolet. We did not ask for it. More

Awesome Experience working with Jen Cross and Dealership This is our first experience with Fitzgerald. We were impressed with the saleswoman Jennifer Cross. She was our superhero for the Month. By us not bei This is our first experience with Fitzgerald. We were impressed with the saleswoman Jennifer Cross. She was our superhero for the Month. By us not being local.. Ms. Cross ensured our car was available from another location and brought it up for us. She and her manager made sure we were satified. We were shocked to find the Ms. Cross was new in the sale area. All along we thought she was a seasoned salesperson. THANK-YOU Jennifer. Our son loves the car...The Harris's More

Professional and excellent Mr Mark Lawson as a salesman was outstanding. Polite with knowledge was able to help in all kinds of problems. He was following up daily providing adv Mr Mark Lawson as a salesman was outstanding. Polite with knowledge was able to help in all kinds of problems. He was following up daily providing advise wherever was needed Highly Recommended . More

Excellent Service Michael Gooden and the team at Fitzgerald Auto Mall were great to deal with. They were professional, knowledgeable, friendly and courteous. I will Michael Gooden and the team at Fitzgerald Auto Mall were great to deal with. They were professional, knowledgeable, friendly and courteous. I will definitely be returning to Fitzgerald's for vehicle service and my next purchase More

Great Dealership Our salesperson Mark Lawson was outstanding. Recommend him and Fitzgerald to our family and friends. This is our 2nd vehicle from there. Most hassle f Our salesperson Mark Lawson was outstanding. Recommend him and Fitzgerald to our family and friends. This is our 2nd vehicle from there. Most hassle free buying experience we have ever had. More

Amazing customer service and excellent staff 💯 I am truly blown away by Fitzgerald Auto Mall and how professional, friendly, and amazing both the service and staff are! I would highly recommend thi I am truly blown away by Fitzgerald Auto Mall and how professional, friendly, and amazing both the service and staff are! I would highly recommend this dealership to anyone interested in a great deal and to be treated with respect, dignity, and value. Thank you again Mark and Rob! More

Outstanding experience! As a first time car buyer I was initially apprehensive about buying from any dealership. However the staff at Fitzgerald were super helpful! Mark was As a first time car buyer I was initially apprehensive about buying from any dealership. However the staff at Fitzgerald were super helpful! Mark was very professional and friendly through the entire process and we were done in a very reasonable amount of time. Very satisfied with my new Nissan! More

Malibu Love ❤️ Love My car! Than You Jesus, for Fitzgerald Mall, the staff Jason Saville on being a great Salesperson. Praying that I’ll have good experience in the Love My car! Than You Jesus, for Fitzgerald Mall, the staff Jason Saville on being a great Salesperson. Praying that I’ll have good experience in the future! More

My service on 3/29/19 After some hiccups with my service the week prior, I returned this past Friday to have my brake job completed. When I arrived Kim had reserved my re After some hiccups with my service the week prior, I returned this past Friday to have my brake job completed. When I arrived Kim had reserved my requested loaner car. Service on my brakes which needed new rotors was completed in a very timely fashion after Kim called me to inform me that Fitzgerald was paying $200 of the cost to compensate for the inconvenience I had experienced the week prior! Thanks so much for that! When I returned to pick up my car they had washed it for me and the process was smooth and efficient! I so appreciated how the manager spoke with me and explained everything so thoroughly. Thank you for your service and personable, caring response to my needs! Nina Anzalone More