Fitzgerald Chrysler Dodge Jeep RAM Lexington Park

Isaac was so incredibly helpful. He was thoughtful, patient, and went above and beyond to make my purchase feel involved and thoroughly researched. If you buy here, always seek him o He was thoughtful, patient, and went above and beyond to make my purchase feel involved and thoroughly researched. If you buy here, always seek him out. More

I am a proud Grandfather of an 18-year-old grandson (Koedy Reitz) that is leaving next month for the USAF! I am also a retired superintendent of Ford Motor Company of 30 years!. My grandson bought a 20 (Koedy Reitz) that is leaving next month for the USAF! I am also a retired superintendent of Ford Motor Company of 30 years!. My grandson bought a 2017 Ford Fusion from you a month ago, it is now in a Ford Garage for a blown head gasket! Your dealership in my opinion took complete advantage of this young man and will not stand behind the junk you sell! This vehicle with only 77000 miles on it. should not of been sold in this condition, if your dealership would of serviced it properly you would have found upcoming issue with this vehicle, BLOWN HEAD GASKETS don't just happen, there are issues that lead up to it, and your team sold this car to my grandson knowing it was going to lead to a major repair, I believe your team were hoping they would get to repair it and take further advantage of him! If your dealership would of repaired, it before sold it would have lowered your profit margin and you weren't having that! I am the one paying for the repairs, and I live in Ohio, or I'd be at your dealership having a real issue with your Team! This vehicle is now at a Ford Dealership I can trust. It explains why your reviews are so bad and I will write one on every social media platform you advertise on. When my grandson tried to rectify this situation with your service department, they told him "You should have bought the extended warranty! Really, 8000.00 for extended warranty, what 18-year-old kid can afford that? Then the service department not willing to work with him on the repairs, tell him get a lawyer then if you don't like it! Just a heads up, I am taking that advise, I have a very good friend that has a law practice and will be contacting them for advice. I hope this review is read by potential customer's that are thinking about purchasing anything from your dealership and they have second thoughts and go elsewhere. You should be ashamed of this situation and your team! A Proud Grandfather from OHIO! More

Took 2 weeks to get appt. For work not urgent okay with that but when had other work done always at least 2 week wait for appt. Had what we thought was differential leak but w For work not urgent okay with that but when had other work done always at least 2 week wait for appt. Had what we thought was differential leak but was front axle needed replacing, no chance of loaner car. Appropriate work done. Within 2 weeks several warning lights came on (ABS, BRAKE LIGHTS, and few others). Dealership notified, told 2 weeks before it could be looked at. Who would want to drive a car like that. No chance of being seen any sooner. Jeep taken to another facility where it was found a cable had not been replaced correctly causing all the issues. Lot of inconvenience had to get another car to drive while being serviced. Called in November spoke with R Batista service manger and was told wanted refund not service credit and told he would have to look into it and would “take some time”. Never contacted us, gave him benefit of the doubt and called him January 5. He was waiting for us to call. Told again wanted refund not service credit. He admitted to negligence on part of technician would reimburse. Gave him name and number of the mechanic who fixed the issue. Sent an email with reimbursement amount then 1 hour later send another email with an amount significantly less. Yes he was responsive when I reached out but heard “I apologize for that” so many times it sounded insincere and the inconsistencies make the dealership untrustworthy. Mr Batista said he wished he would have known at the time of the problem he could have addressed this much sooner. No one ever offered to speak to a service manager when we couldn’t get an appointment for 2 weeks or the issues occurring right after work by their technician. Would NOT recommend this dealership. Cathy C More

This dealership was a 2 hour drive for us, but I would absolutely make the trip again. Great dealer no pressure, very knowledgeable and helpful absolutely make the trip again. Great dealer no pressure, very knowledgeable and helpful More

Amii Ridgell is a pleasure to work with and an asset to the FitzWay family. She is knowledgeable, attentive, courteous and goes the extra mile for her customer. the FitzWay family. She is knowledgeable, attentive, courteous and goes the extra mile for her customer. More

Trustworthy, Professional, & Polite Salesperson. The entire experience was a pleasure. Absolutely LOVE the car! Recommended!! The entire experience was a pleasure. Absolutely LOVE the car! Recommended!! More

Have bought our last 3 or 4 vehicles through Donna. No other one for us! No other one for us! More

Very smooth and easy process. Showed up close to closing time, but still got me in the Chrysler 300 I wanted. Overall great experience. Showed up close to closing time, but still got me in the Chrysler 300 I wanted. Overall great experience. More

Everyone was very nice and helpful, especially Caroline. She went the extra mile to make certain we got to see exactly what was needed. We would work with her again in the future. She went the extra mile to make certain we got to see exactly what was needed. We would work with her again in the future. More

Fitzgerald has been our go-to dealership for years now, and our last experience is exactly why we keep coming back! I was in need of more space in my Ram 3500 and called on Amii Ridgell at the dealership and our last experience is exactly why we keep coming back! I was in need of more space in my Ram 3500 and called on Amii Ridgell at the dealership for some buying advice. From initial truck configuration to dealer delivery, she helped and kept me in the loop at every step! Amii, the dealership and community are lucky to have you around! More