Fitzgerald Countryside Chrysler Jeep - Service Center

Friendly pleasant cheerful service. Car is always clean on pickup. Would recommend taking any brand car there. Nice clean dealership. Very knowledgable staff that answers all your questions. on pickup. Would recommend taking any brand car there. Nice clean dealership. Very knowledgable staff that answers all your questions. More

I came to this dealership a few months back in hopes of determining what vehicle I wanted to eliminate off my list of choices I had set for myself and my family. While browsing outside, a very nice Salesp determining what vehicle I wanted to eliminate off my list of choices I had set for myself and my family. While browsing outside, a very nice Salesperson named Joyce helped me. She spent most of the day helping me decide what I was looking for. I had a wish list of color, trim and manual transmission on my list and didn't find exactly what I was looking for. She did find my jeep, but it was at another dealership 150 miles away and would not negotiate a dealer trade with them. I had to purchase my jeep from another dealer to get what I wanted. :( I wanted her to get the commission since she spent so much time helping along the way. So, now it's time for my first oil change and wanted to return the favor of her time to the service department. I am also having a small issue with the transmission and wanted it checked out since it's under warranty. From the minute I walked in, the environment did not feel friendly. I was passed on to the "service manager" from one of the other service advisors due to the technicality of my warranty issue. He told me that I would have to leave my only vehicle with him for 3-5 days so they could "diagnose" my problem and during that time he would be happy to get me a rental at $35 dollars a day. I have NEVER had to get a rental while my vehicle was under warranty, usually there were arrangements like shuttle service or a loaner that would have been negotiated to help me. He proceeded to tell me that no dealership offers "loaners" ever. I told him: "Not to be rude, but you are incredibly uninformed". That's when the patronizing got even worse. Just because I am a woman does not mean I don't know anything about cars or dealerships. My husband used to work for a jeep dealership and I have had some schooling in automotive technologies. Now really?! So after him treating me horribly, I made the decision to not ever do business with them and proceeded to walk out the door and on the way out, Doug Wilder had the audacity to say, "It's been my pleasure!" His pleasure what, treating me total disrespect and patronizing me the whole time?! It took every ounce of self control to not turn around. If this is how you treat clients that are trying to bring you business, you have no business being in business. I do intend to follow up with the store manager who conveniently is out of town for another 6 days and the assistant manager is off today as well. Is there any managers there making sure the place is falling apart?!......... More

Most horrible experience ever! If I could give 0 stars I would. Brought my vehicle in to be serviced for problems with the A/C. I was told the evaporator needed to be replaced, 7 days later I was finally would. Brought my vehicle in to be serviced for problems with the A/C. I was told the evaporator needed to be replaced, 7 days later I was finally able to pick up my truck(after being told 2 days). My A/C was now blowing nice and cold seemed as though the problem had been fixed. Two days later my passenger side floor board was soaking wet- we are talking a puddle of water. My boyfriend got most of the water out with a shopvac and I brought it back in on a Monday morning. They told me they were sorry they would try to fix the problem and I would get a call. They gave me a 2nd rental car for during this process as well. As it ended up that they never replaced the seal for the evaporator housing. I got the truck back with the plastic they put on the seats and the paper that goes on the floor board stuffed under my seat and it was filthy. Plus the carpeting of the floor was still wet. So at this time I called to speak with the Manager of the Service department, Eric Coffee. He apologized and told me a tech had died over memorial day weekend and a different tech had to put my truck back together so he was not surprised to see my truck back there a few days later! I felt guilty even complaining at this point! He offered to have my truck executive detailed for free for the inconvenience. So again I dropped my truck off explained that my floor boards were still wet they said they would figure it out and give me a call as soon as they know anything. I was given a 3rd rental car from the dealership. Let me add that all three rental cars were filthy. Bird poop all over the outside of 2 of them, band-aid wrappers in the pocket of the door of one of the cars, dirty paper towels, taco bell hot sauce wrappers on the floor, sand, dirt, grass, you name it all over the floor boards of all 3 vehicles. The first car had a bubble in the tire once you got over 20 mph felt like it was going to blow out, the second rental car seemed to have a transmission problem hesitated and almost stalled out, and the 3rd car the service engine light was on when they drove the car up for me to drive away in! I waited in the rain while they reset it so I felt safe driving away in it(supposedly the gas cap was not tight, they never even opened the gas door but just reset the light). After waiting all day for the phone call that my vehicle was done, I called them. I was told they found the leak it was the drain pan, they fixed it, and now it is being detailed.... one more day and it should be done. I got the phone call to pick up my vehicle. Went to the dealership and I was so disappointed. The vehicle was no better than half way clean. Not near an executive detail that they claimed on the service sheet. There was dirt in the door jamb, dirt and dog hair still in the pockets of the door, they removed the spare tire and put it in wrong. The whole back part of the truck was not put back together and rattled as I drove away. Why they even touched the spare is beyond me the back of the SUV was not even wiped down. I brought all of this to Eric's attention (I was told he detailed it himself) He said it was a complimentary detail what do you expect? I can have it re-done on Monday if you would like. I however am done bringing my vehicle in to pick it up with new problems that never existed before. BAD CUSTOMER SERVICE, HORRIBLE ATTENTION TO DETAIL, HORRIBLE RENTAL VEHICLE SERVICE. DO NOT TAKE YOUR VEHICLE IN TO THIS DEALERSHIP!! More