Fitzgerald GMC Rockville

Wee bought the vehicle here because of pricing policy. We continue to use the dealership for service. Over time they have assisted is resolving a variety of problems with OnStar (OnStar refused to acknow We continue to use the dealership for service. Over time they have assisted is resolving a variety of problems with OnStar (OnStar refused to acknowledge that the vehicle had been upgraded from the original analog system in 2003 models to a digitial system), After some extended communication between myself and OnStar and the dealer and OnStar, the problem was resolved. A second go-round with OnStar was also resolved with their help. Fortunately, there have been no serious problems with the vehicle itself aside from a failure of the ignition key interface which was rapidly resolved. Most other trips have been for routine maintenance and replacement of consumables such as tires. Pricing for parts and labor has always been reasonable. In contrast to dealings in the past with other auto dealerships (Pontiac, Chevrolet, Ford, and Chrysler models have been owned in the past) my experience with Fitzgerald has always been positive. More

Sales representative was extremely efficient, knowledgeable and very helpful. Overall sales experience was very positive. I definitely would use this dealership again when purchasing a new vehi knowledgeable and very helpful. Overall sales experience was very positive. I definitely would use this dealership again when purchasing a new vehicle. More

Craig Hassett and Dan (the manager) were amazing to work with... kind, professional, honest and patient. I went to 3 different dealerships. Fitzgerald was by far the BEST of the three. I will recommend w with... kind, professional, honest and patient. I went to 3 different dealerships. Fitzgerald was by far the BEST of the three. I will recommend working with Fitzgerald and Craig specifically to others. More

Thorough knowledge of the product. Understood my particular requirements for a car and sold the best one for my needs. While he explained the virtues of the top-end selection, Craig did not force a particular requirements for a car and sold the best one for my needs. While he explained the virtues of the top-end selection, Craig did not force a heavy "upsell". Consequently, I walked away with the car I wanted, which was a higher-end model than I had anticipated buying before I walked in. His sales approach was thorough, but never pushy. He engaged in conversation of mutual interest. His approach was positive and he sold the benefits of working with that particular dealership and buying that particular car. Dan worked quickly and decisively on the numbers. He showed a number of options and had a sense of how I wanted to the numbers to work. His work was integral in my decision to buy the car that evening. As I left work at 6:00 that evening I had no intention of buying a new car, thinking I would keep the car I had for another year. By 8:30, I signed the deal on a new Acadia. The buying experience was exceedingly positive, relaxed, and enjoyable. More

Craig did not try to oversell us. He spent as much time as my wife and I needed to test drive cars to let us determine what we wanted. He shared his knowledge of the cars by answering our specific question as my wife and I needed to test drive cars to let us determine what we wanted. He shared his knowledge of the cars by answering our specific questions as opposed to inundating us with information of which we had no interest. He was very pleasant. Our experience was as enjoyable as spending time with a friend. His patience with all of our many questions helped us to make the decision. Our time spent in the dealership building was very minimal. Most of the time was spend driving various makes of cars. Once we decided, we were out of there in less than an hour. More

we returned to Fitzgerald Buick and specifically asked we returned to Fitzgerald Buick and specifically asked for Craig Hassett because he was so responsive on a previous purchase. Again on this purchas we returned to Fitzgerald Buick and specifically asked for Craig Hassett because he was so responsive on a previous purchase. Again on this purchase he was helpful and facilitative. Appreciated the assistance of the business office in completing the purchase and the follow up calls from the dealer to be sure we were satisfied. When we took our previous Buick( LaCrosse) in for service we had much higher satisfaction than our previous dealings with Coleman Cadillac in Bethesda. We purchased the new Regal to have a smaller car and moved from a lease agreeement. More