Fitzgerald GMC Rockville

Great experience Ashley Kirksey is a great car salesman. He mad me feel real comfortable when it came to looking for cars without any pressure like some car salesman. Ashley Kirksey is a great car salesman. He mad me feel real comfortable when it came to looking for cars without any pressure like some car salesman. He had a great personality and knows his car research. More

Superior Service Mr. John Pickens & Mr. Doug Smith, My wife and I write this letter to express our sincere gratitude for your professional and friendly help during Mr. John Pickens & Mr. Doug Smith, My wife and I write this letter to express our sincere gratitude for your professional and friendly help during our times of trouble with our Buick Verano. While we were traveling, I noticed a smell of scalding coolant and upon inspection; I discovered that there was a leak in our radiator hose. I tried to go to a parts store to replace this hose myself, but because the car is new, they did not stock it. As luck would have it, I looked across the parking lot, down the hill and saw Fitzgerald Buick GMC. I was impressed at how quickly Mr. Pickens greeted me and began trying to help me, but I was desperate when I was told that my car could not be looked at until the next day, as it was already late in the afternoon. After explaining that I was on my home to South Carolina and did not live locally, immediate attention was provided to me and my vehicle was inspected. The part was not in inventory, but Mr. Pickens suggested I get a hotel room nearby. I really could not afford a room, but had no other choice. Mr. Doug Smith, after determining that the only thing wrong with the vehicle was the radiator hose, he confidently reassured me that the part would be found, delivered, and repaired quickly. My desperation turned to relief when I was informed that they could have the part expressed mailed and have me back on the road before noon the next day. I very rarely take my vehicles to the dealership for repair work, due to the cost, but John and Doug have renewed my faith in trusting dealership maintenance. “You can expect to be treated with Honesty, Respect, and Dignity...that's the FitzWay!” This is more than a moto, it is the truth. Mr. John Pickens and Mr. Doug Smith truly helped me with their professional, knowledgeable, and friendly service. Thank you. More

Both my parents and I have bought and had cars serviced at the White Flint Fitzgerald dealership. My service advisor has been Tim Giordani for many years. He has always been honest, courteous, friendly, at the White Flint Fitzgerald dealership. My service advisor has been Tim Giordani for many years. He has always been honest, courteous, friendly, extremely knowledgeable and helpful. He goes out of his way to make having a car serviced an easy and pleasant experience. He ensures that all service my needs are met. He lets me know when something needs to be done and even when it doesn't need to be done. He does whatever it takes to get the job done properly. The excellent quality service has allowed my cars to be properly maintained and run smoothly and efficiently. The quality of service is extremely high. All the staff, including the service technicians, Al, Belinda, Alice, Bruce are such a pleasure to know and work with. I would not take my cars to any other dealer for service. I highly recommend this dealership for new car sales as well as maintenance. More

The service staff, specifically Tim was very helpful. The work was done in a timely fashion and I have had no problems with the vehicle. The work was done in a timely fashion and I have had no problems with the vehicle. More

Armen and Al were phenomenal during the sales process. We contacted Armen mid-week to discuss our interests in a new Acadia and set up a time on Sunday to review and test drive. He was very knowledgeable We contacted Armen mid-week to discuss our interests in a new Acadia and set up a time on Sunday to review and test drive. He was very knowledgeable and was not 'pushy' at all. He answered all of our questions regarding the car, performance, competitors, etc. We then met with Al to review initial numbers. We called around to other GMC dealers (Including the dealer where we purchased our Terrain) and no one could come close to the offer Al and Armen provided. They completely backed up their model of 'no haggle pricing'. Joe, the finance guy was great as well. It was the best buying experience we have had (and this is our 5th purchase) from start to finish. As I mentioned when the deal was closed, it was the first time I left a dealership and did not feel like I needed a shower. Great job by Armen, Al, Joe, and team - we will definitely be coming back. More

Mr. Giordani is courteous and very helpful. I always have a pleasant experience when my car needs service. There is no haggling and the service team members always try to work with me. a pleasant experience when my car needs service. There is no haggling and the service team members always try to work with me. More

Fernando was the perfect combination of sales and "friend". He was not your typical "pushy" car salesman. He kept in contact with me after my first visit and was very accommodating with my schedule "friend". He was not your typical "pushy" car salesman. He kept in contact with me after my first visit and was very accommodating with my schedule. He was very knowledgeable about the car I purchased. I test drove 6-8 cars and 90% of the salesmen had very little knowledge of their vehicles. The dealership had a decent selection of cars. The ONE issue I have with the dealership is their loaner cars. I drove an Acura for 8 years and when it went in for service, I was given a NEW model Acura to drive (at no cost). After purchasing my GMC car from Fitzgerald's, I needed a loaner for 1 1/2 days. The loaner cars are handled by Next Day Cars (on the premises). I was given a 2010 Nissan Versa to drive,what a disappointment. I even had to come home and look up the owner's manual online to find out how to put gas in the car. More