Fitzgerald Hyundai Rockville

My family and I have been coming back to this dealership due to its integrity, quality and reasonably priced cars also because of their knowledgeable and friendly staff. due to its integrity, quality and reasonably priced cars also because of their knowledgeable and friendly staff. More

How impressive is it when the person who signs you in for service knows enough about cars to diagnose a very tricky problem?! Shop personnel running mechanical checks had not been able to determine the caus service knows enough about cars to diagnose a very tricky problem?! Shop personnel running mechanical checks had not been able to determine the cause of a check engine light. Brian listened to what I said and realized the cause. Brian is a great example of why doctors TALK to patients. Tests only show so much. Listening often gives far more information than any test can show. And when the service rep is knowledgeable enough to make the diagnosis . . . problem solved! Great work, Brian. Alvin Stenzel More

We bought a new Hyundai and had a really good experience at Fitzgerald. They answered all of our questions and were extremely patient as we considered options and made a purchase decision. at Fitzgerald. They answered all of our questions and were extremely patient as we considered options and made a purchase decision. More

Mr. Camacho and Mr. Hayman took a lot of time to explain dealership policy for pricing and service and lay out many options for vehicle and options purchase. It was great to have a range of choices without dealership policy for pricing and service and lay out many options for vehicle and options purchase. It was great to have a range of choices without being pressured to select the highest-profit combination. I don't have a garage, and I park where I get dinged a lot. Ms Addison explained the options for paint and fabric protection, while Neal in the business office worked out pricing for dent-and-ding repair insurance. Not only did I get a good car but a range of coverages that should protect the operation and appearance of the car for as long as I own it. I have already had my first service experience at the dealership when I dropped the car off for application of exterior sealant and leather protection. Mr. Horn in the service department treated me with the same care as the sales team. I would recommend this dealership to anyone and intend to return for my next car purchase. More

I'm writing to tell the market about my experience with this shop over almost 10 years. I'm a tough customer, I know cars, work on them, I have even raced them. So I am pretty demanding and hold them with this shop over almost 10 years. I'm a tough customer, I know cars, work on them, I have even raced them. So I am pretty demanding and hold them to a high standard. That said I would like to highlight my most recent experience. We have an older Chrysler Town and Country Van that has been serviced at Fitz for most of it's life - we got it at 20k and it now has just over 140k. Recently when a broken radiator hose left my wife stranded and frantic - I told her to call Andy Portillo. Andy took great care and understood our emergency. He did everything necessary to repair the car quickly and economically. Ken Horn went out of his way to make sure my wife was safe and took great care of our car and the whole situation. A really great job! Next, I nicked a curb and damaged my tire and had to have my car towed - an 04 Dodge Durango bought new at Fitz. Andy accepted my car and got me a loaner ( i have a loaner car for life ). The loaner for life program is unique and I can say has saved me countless hours over the last 9 years or so. It is so easy and let's me leave my car and not lose time from work! Anyway, again Andy and Ken ensured I was treated like family - car washed, friendly "hello Mr. Farmer", etc. They are a class act. The kicker is that Andy was able to negotiate a discount and saved me over $200 on the price of 4 new tires! That is going above and beyond and in these days of tight money greatly appreciated. I keep coming back to Fitz, - Andy, Ken and the service manager Larry always take care of me but more importantly they make sure I am happy with the work and the price. That is service! More

My overall experience was great. I leased a 2013 Elantra Limited - the car's milage, size, and overall handling were excellent. What sold me on this dealership was the salesman - Jacob Camacho. He was ver Limited - the car's milage, size, and overall handling were excellent. What sold me on this dealership was the salesman - Jacob Camacho. He was very friendly, patient with all our questions, and very knowledgeable. He was very helpful in explaining all my financing options and worked very hard to secure the one best suited for us. Since I leased the car, Mr. Camacho has followed-up with calls to us to make sure we are satisfied. This dealership was and is the best one in all my years of buying or leasing cars. Great Job! More

Jacob was very easy going no pressure did not try to sell me a more expensive vehicle, stay late to make sure that we were satisfied, and call later to ask if we had any question, and we would recommend the me a more expensive vehicle, stay late to make sure that we were satisfied, and call later to ask if we had any question, and we would recommend the dealership to other More

I received a Recall notice for my 2010 Hyundai Elantra and called to make an appointment. After I dropped off the car, I received a phone call from Andy Portillo notifying me that the part had changed pe and called to make an appointment. After I dropped off the car, I received a phone call from Andy Portillo notifying me that the part had changed per Hyundai and that he did not have it. At first, he offered to drop my car off at home which was very convenient. Later, I received another phone call letting me know that he found the part at another dealer and some employees were on there way over to the other dealer to pick up the part (from MD to VA!). The part was replaced and I was able to pick up my car on the same day. Andy made the effort to do all of the above, and called me when everything was finished! The customer service was outstanding on this particular service call. Thank you! More

I went to Fitzgerald's Auto Mall to buy my first car and I had a really great experience. The staff was very knowledgeable and helpful in figuring out which options and plans would give us the best deal and I had a really great experience. The staff was very knowledgeable and helpful in figuring out which options and plans would give us the best deal. More