The Service reps in the Hyundai service center are the best especially Donnie!. Although at times you may have to wait. During visits where I had to wait no one seems upset about the wait. The Service Reps never make you feel like your being rushed. They take time to listen to your concerns, answer questions and assist in providing workable solutions. Thank you to Donnie and his team for always making me and my family safe with our cars.
Fitzgerald was very responsive with my questions even before I committed to buying from them. The agent, Jennifer, was very responsive from beginning to end making sure I understood everything. She was even willing to ask some questions weeks after I bought the car.
Jennifer is one of the newest additions to our team, it's wonderful to hear she is fitting right in with our team when it comes to taking care of our customers. Thank you for your business and for sharing your review with us! Looking forward to serving you in the future and hope you enjoy your new car!
We purchased our new Tucson 2017 at Fitzgerald Hyundai and are pleased with the professional staff. We were able to take our time checking out the vehicles and did not feel pressured into purchasing. When we negotiated the price, it was done in a straightforward manner. The car did have a small scratch that the dealership took care of free of charge.
See other comments. Awful experience will never use this dealer again. Lost second key to a brand new 2018 vehicle!!! Full of excuses not prepared for my arrival, tried to force me to go with dealer financing! Sales rep made inappropriate comments about my body and appearance I felt like I was working with the female version of Harvey Weinstein!
We never want a customer to leave our store feeling the way you did. We're thankful for the time you took to meet with our Sales Manager, Keith Goodwin, and hope that in the future we will have another opportunity to serve you. Wishing you the very best and safe travels in your new car!
Unfortunately we were paired with a relatively new salesperson who didn’t seem to know what he was doing. The sale was rescued by the sales manager who rushed in when he heard us getting exasperated with the salesperson.
We appreciate your honest feedback! Part of our sales managers job is to train our associates in the field and it sounds like your experience was a good opportunity for this. Thank you so much for your patience while we worked to improve our team and to serve you! Please don't hesitate to reach out if we can assist you in any way down the road. 301-881-4000
Anthony in sales, was very sincere in helping choose the vehicle with the options we needed and the color in & out and went above and beyond his duty to make us feel at ease and comfortable knowing how to work all the options on the vehicle and to insure the bluelink was working as well. (this was done on his off time) I will tell everyone to buy a car from this place. Jay R also was the best sales manager. I give the place an A+. I had since lost a key since I purchased the suv. The parts dept and service dept worked with me to get another one. Roger
Roger, it sounds like you had a FitzWay experience all the way around. We're thrilled to hear our team met your needs and we can only hope to serve you again in the future. Enjoy your new car and give us a call should you need anything!
Except for waiting over 30 minutes for a car that didn't arrive, it was quite pleasant as it was the last time. Because we were open about wanting to check out another dealership, we had the feeling that they were waiting out the clock, but it could be that they were having trouble locating it, as they did with the wheel locks the following day. We liked dealing with Mr. Kim, and we are very happy with our purchase.
We apologize for the wait and appreciate your patience while we worked to serve you. If you'd like to discuss your experience with a member of our management team please give us a call at 301-881-4000. Thank you for your constructive feedback and for your business!
All my experience was excellent with Larry, might want to upgrade before three years if possible. I can't recall the name of the insurance person from Alstate was fantastic but I had a better deal, and the great gentleman who completed the transactions at the end of deal. A great experience. I wished they were of honored some money being this my third Hyundai from this same dealership. Thank you
Your comments about Larry and our team brought smiles to our faces, thank you so much for sharing! We appreciate your repeat business and hope your new Hyundai serves you well. Looking forward to assisting you with your upgrade when you're ready!