Fitzgerald Hyundai Rockville

I have been a satisfied customer of Fitzgerald Auto Malls, since 2003. I am very pleased with the services within the various departments such as the rental car services; maintenance services and sales Malls, since 2003. I am very pleased with the services within the various departments such as the rental car services; maintenance services and sales. I was very much satisfied with the services Mr. Gibbs and Mr. McAdams rendered, they were very professional; knowlegable; and customer friendly. I was really impressed because I was not pressured into purchasing my car, and I really like the fact that they did not crittersize their compeditors. More

Fitzgerald Hyundai was honestly the best dealership experience I have ever had. From the time I made my initial appointment, took the test drive and discussed my financial options before finally purcha experience I have ever had. From the time I made my initial appointment, took the test drive and discussed my financial options before finally purchasing my new 2011 Hyundai Sonata, I experienced no pressure, up-front customer service of which I truly appreciated...it made the entire experience a positive one! Jay Krishna was an exceptional, trustworthy & courteous salesperson from start to finish. I would highly recommend him to others and will always use him in the future. He has provided ongoing support & assistance throughout and post purchase. I truly want to thank Jay for guiding me through the experience, as well as Gregory Lewis (GM) who approved my trade-in and Marc (Finance Mgr) for finding the bank that was currently offering the best fixed interest rate for my financing. It was a team effort that made it all happen and left me a very happy customer! :) Nicole K. Vienna, VA More

I purchased Hyundai Elentra 2011 last month from this dealer and was very happy with my buying experience. My sales person Jay R was extremely helpful and very friendly. We talked on the phone and confir dealer and was very happy with my buying experience. My sales person Jay R was extremely helpful and very friendly. We talked on the phone and confirmed the car/color I wanted was available and agreed to hold it for me while I made the trip up. I knew exactly what I wanted going in so the process was a breeze, and Jay was quick to answer all my questions. The experience from start to finish was incredible, Highly recommend this dealership. More

I gave this dealership "excellent" for a grade because of the following: In the 30 years that I have owned a car, this is the first dealer that did not pressure me. Jay Krishna, the salesman who because of the following: In the 30 years that I have owned a car, this is the first dealer that did not pressure me. Jay Krishna, the salesman who helped me, was extremely patient with me. (I ask a lot of questions, and am very particular, but he did not take offense to this.) He seemed genuinely interested in helping me to find the best match for me. He gave me a great price for my old car,too, for which I am very grateful. He also showed me how to work all the controls in my new car, which took some time because I am so slow when it comes to car mechanics! I wish this particular dealership was closer to my home because if it was, I would take my car to them for regular maintenance. Another plus for this dealership is that there is a relaxed atmosphere. I did not feel as though I had to hurry to make up my mind about the details of the sale. Everyone that I came in contact with (even if it was just in passing) was very welcoming and cordial towards me. I even got to meet Ms. Fitzgerald (one of the vice presidents) of the company...What a wonderful lady! This business is really managed well! It has a small town, family business feel that is so rare in today's society. In closing, I will say that my experience at this dealership could not have been any better. If you a looking for a new car, this is the place to go, and ask for Jay Krishna to help you! I'm sure it will be a very pleasant experience for you! More

i found this dealership very much friendly. Also salesman Jay R such a good person and very much frienldy behavior as well as frank and dirctly to the point. I would really this dealership and specially JAY Jay R such a good person and very much frienldy behavior as well as frank and dirctly to the point. I would really this dealership and specially JAY R. More

I worked with Jay, the salesperson, for months to get to the right price. He was cordial and professional during this period, and when we finally got close to my price point, he and his manager (i.e., Pete the right price. He was cordial and professional during this period, and when we finally got close to my price point, he and his manager (i.e., Pete) got me to my price point. An after-sale issue was addressed promptly and to my satisfaction. I have already recommended Jay and the dealership to others. Simply stated, a pleasant and professionally-handed sales experience. More

Jamie started off our sales purchase well and had everything ready for us to see. He referred us to Jay who streamlined the process and was very patient while we made our decision on whether or not t everything ready for us to see. He referred us to Jay who streamlined the process and was very patient while we made our decision on whether or not to purchase the vehicle. There was no pressure at all and the environment was very professional and helpful by all we encountered! More

I was greeted by the people who were not stressed out about having to lie to a customer. I guess there is a type of customers who derive a great pleasure from bargaining battles which give them a sense o about having to lie to a customer. I guess there is a type of customers who derive a great pleasure from bargaining battles which give them a sense of winning a good deal. There is a hidden meaning in bargaining - it requires one to be present and to earn the object of desire thus creating a sense of victory. However, most of the clients still walk away with a sense of loss, because they are not good negotiators. The philosophy at Fitzmall is to create a sense of dealing inside one's own family. It is a more relaxing experience. Client doesn't win or loose. He simply performs a simple function of choosing. The same organization of business as in a supermarket plus friendlier atmosphere. There is also a car service plan which creates a sense of belonging (I chose it). May be the only thing that is missing is a small coffee shop? If one is to take the idea one step further... After all, many people go to Barnes and Noble or IKEA keeping in mind that they will have a cup of coffee there. I would use a slogan - "Fitzmall - clarity of intent". I also would produce a few TV adds to stress "clarity" of the process. Best of luck, Dmytro Shakhov More

Wonderful friendly staff. Felt very comfortable leaving my vehicle in their hands for service. Options were given to me in fixing my car, that unlike any other dealership were helpful financially. My car w my vehicle in their hands for service. Options were given to me in fixing my car, that unlike any other dealership were helpful financially. My car was given back to me after my service vacuumed out and washed, looking great. I am very pleased with the helpful staff, who took care of me in a very timely, professional matter. More