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Fitzgerald Lakeforest Toyota
4.8
471 Lifetime Reviews
907 N Frederick Ave, Gaithersburg, Maryland 20879 Directions DirectionsSales: (301) 921-0300
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A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
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471 Reviews of Fitzgerald Lakeforest Toyota
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July 23, 2018
"RAV4 Hybrid"
- RAV4hChris was extremely helpful from day one. He explained everything in the car very carefully and answered all questions quite competently. He was patient through several test drives and even offered to loan the car for a couple days. He also coordinated things smoothly on pickup day even though he was quite busy. It was quite a pleasant buying experience.
Read MoreEmployees Worked With
Chris Collins
Lisa Lam
Helpful July 10, 2018
"Unable to drive vehicle. No help from dealership. "
- Select11Called about 10 times, before and after my temp tag expired. I never got an extension on my temp tag, and now I have a car that I “own” but haven’t driven it in over two weeks. A manager told me maybe I can drive with the expired registration, but I would be doing so at my own risk. ..... Terrible advice. I was told at one point I will get a call the following day to have an extension mailed out to me , but I never received the call. I tried calling again a week later, and I was told they will call me back. Now I am still waiting and upset. And unable to drive my car. My father is in the market for a new or used car, and I’ll will be sure NOT to refer FitzWay.
Read MoreEmployees Worked With
Farooq Ahmed
Pablo Auza
Carlos Cebollero
Kevin Flynn
Phil Formichelli
Other Employees :
Mike Dandenhault
July 02, 2018
"Purchased a 2018 Toyota RAV4 Limited AWD"
- madmax7774Found Ali Shirazi to be an honest and straight-forward salesman. Dealership was clean, neat, and took care of our needs. they gave us a good price on the car, and made the transaction as smooth as possible. The car is excellent and sells itself. We checked other Toyota dealerships in the area, and their prices were all several thousand higher. I would recommend these guys!
Read MoreEmployees Worked With
Ali Shirazi
March 01, 2018
"Very Happy with my new Highlander"
- Maria OrozcoChris was excellent, he gave me the best price after competing with several other dealers. Made the whole experience easy. He was friendly, honest, make sure i was happy with what new car. Excellent customer service.
Read MoreEmployees Worked With
Chris Collins
February 04, 2018
"Unset standards to used car purchasers"
- USMC1981I visited this dealer two times. Both times, I was greeted by a professional and friendly salesperson named Julius. I cannot thank Julius enough for his patience and honest service. However, this review is for the upper management. I came across a used vehicle that had about 45k miles. It had scratches, scuffs on the wheels, and minor wear and tear for the miles. I was pretty interested on this vehicle until I inspected the tire tread. It was very hard to believe that they were selling a vehicle with less than 20% tire tread left. The General Manager Phil stated I would have to change the tires in 15,000 miles. To me, this shows what type of commitment and care they have for their customers. They continuously mentioned that their used vehicle is below market price and how the vehicle was able to pass the inspection. Yes, you do what is, "required", but you need to think from the customer's perspective. My suggestion for you General Manager Phil is that you have cars with at least 40/50% tire tread left. These are just bare minimum standards that buyers like myself would expect for our safety.
Read MoreEmployees Worked With
Phil Formichelli
January 20, 2018
"Great Car Shopping Experience"
- alanvickiWe drove through many car dealerships looking for a newer used SUV. We had researched many types of Crossovers and SUVs online. We noticed several makes at FITZ TOYOTA. We decided to go in and discuss 3 including RAV 4, HIGHLANDER and Jeep. We were greeted by a friendly and professional salesman-- Chris Collins. He was amazing with assisting us through our whole vehicle buying process. He was patient when we wanted to test several vehicles. He even went out of his way to go to pick up a vehicle 20 miles away from another Fitz car dealership and brought back to Fitz Toyota so we could test drive the vehicle. Chris is a team player--At one point Chris was not available so he made the effort to have another salesperson-Chuck available to take us out on a the test drive for this vehicle. Chris is a 'leader'---he had 2 wonderful trainees under him. They were helping us out with the process. All the sales man that assisted us were Polite, Professional , Friendly and Helpful! In the end, after 3 visits-we decided to go with the vehicle that Chris went 'out of his way' to pick up for us. We want to sincerely Thank Chris and the Fitz Toyota team for all their patience, support and guidance as well as their friendliness and professionalism- making our vehicle buying process a positive one.
Read MoreEmployees Worked With
Chris Collins
Chuck Thomas
Nancy Wilkes
January 13, 2018
"finance dept nonsense"
- Jennie BLoved our salesman, Mr Habib. He helped my niece in the purchase of her first car. He even helped her get the best deal on the car ins. When we moved on the the finance dept, everything changed. The finance person was in a hurry to get out and ended up making mistakes. Two days later, my niece starts getting calls saying that we owe them $1500 more even tho' our bill of sale said,"you owe nothing". The calls continued to her and then to me. I then get and email that asks for the exp day for my credit card. I forward it and two days later, Kevin texts me to say that they haven't been able to run the downpmt because I didn't give them the exp. Every time we spoke, they made it appear as though I was the one who had made mistakes
Read MoreEmployees Worked With
Nancy Wilkes
Kevin Flynn
Other Employees :
Hanna Habib was wonderful, 5 stars
December 30, 2017
"4-Runner purchase"
- 4–runner buyerI felt very well treated. Oscar was very friendly and honest. I am very happy with my purchase. My overall experience with my purchase was excellent !!
Read MoreEmployees Worked With
Oscar Garcia
Other Employees :
Lisa From financing.
December 27, 2017
"Two for two!!"
- mtThis was our second purchase from the dealership and I'm glad to see they still stick with their "best price no hassle" philosophy. Govind was incredibly patient while I was swinging between different dealers for different options and provided excellent in depth information on the vehicles I inquired on. Compared to other dealerships, I found our appointments to be mucher calmer and informative. He understood my needs properly and there were no offputting upsells I encountered in other places. I did find a better price elsewhere but with a quick "no hassle" price match, it was a no brainer, they totally had my business. 5/5, would do it again.
Read MoreEmployees Worked With
Govinda Ban
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