Fitzgerald Lakeforest Toyota

Three critical business mistakes I returned a leased 2016 Camry on December 21, 2018, because the lease was up after 3 years. I picked up a new leased Camry the same day. 1. I w I returned a leased 2016 Camry on December 21, 2018, because the lease was up after 3 years. I picked up a new leased Camry the same day. 1. I was issued a new Maryland license plate although the old license plate should have been used on the nhew vehicle. 2. Toyota headquarters asked me to sign a paper stating what the mileage was on the returned 2016 Camry because the paper work had not been submitted to Toyota, a Federal requirement. 3. The dealership stated on paperwork submitted to the state of Maryland that the 2016 Camry had been returned on January 7, 2019, causing me to be fined several hundred dollars for not insuring the 2016 Camry between December 21, 2018, and January 7, 2019. I felt suckered by the dollar cost of the lease, anyway, and all these problems on top of my displeasure with the deal causes me to say that I would never recommend this dealership to anyone, at any time, for any reason. More

Eva S. was owesome Went there looking for a car at a price range. I was recommended by Ernest. Eva was very helpful and I ended up buy a 2017 Nissan versa for $10,975. Went there looking for a car at a price range. I was recommended by Ernest. Eva was very helpful and I ended up buy a 2017 Nissan versa for $10,975. More

Superior Customer Service and Quality Process Maint Reqd light was on so took 2006 Highlander to Patrick Nugent, my long time Service Manager at Fitzgerald Toyota Service. As always, he diagnosed Maint Reqd light was on so took 2006 Highlander to Patrick Nugent, my long time Service Manager at Fitzgerald Toyota Service. As always, he diagnosed the cause of the light (routine oil change) and some other minor issues with wiper mechanism and cabin air quality. Pat searched for the most economical service bundle pricing and coupons for the work, had it completed on schedule and returned the vehicle cleaner than when it was dropped off. It's worth every penny to get genuine Toyota quality parts installed by certified technicians. Overall, another outstanding experience with Patrick and Fitzgerald Toyota Service. More

Tacoma Service I had a 10 out of 10 visit with Fitz Toyota. I needed tires, battery and few other items to be done and Patrick Nugent was extremely helpful in findi I had a 10 out of 10 visit with Fitz Toyota. I needed tires, battery and few other items to be done and Patrick Nugent was extremely helpful in finding the perfect tires for my truck. He set it up for Sunday morning install and they were timely, polite, & efficient. Thank you all very much and I will continue to come back here for my Tacoma and my Wife;s Rav-4 Service. Scott More

First car buying from a dealership was easy and NO pressure! I worked with Chris Collins. He was very helpful. No pressure into buying and transparent on information. All the guys there were kind and quick to ge I worked with Chris Collins. He was very helpful. No pressure into buying and transparent on information. All the guys there were kind and quick to get things done! Great price on a specific car that I could only find in Virginia!! Well done! I'll go back to them in the future!! More

They have my repeat business I just purchased my third vehicle from Mr. Ali Shirazi since November of 2004. I have appreciated his helpfulness and honesty. He does not employ hi I just purchased my third vehicle from Mr. Ali Shirazi since November of 2004. I have appreciated his helpfulness and honesty. He does not employ high-pressure sales tactics. So, when I am in the market for a Toyota, I ask for him. Ms. Allison Stevens was very helpful showing me dealer-installed options available for purchase with the new vehicle. She worked with me when one of the items I purchased turned out to be incompatible with my 2019 model. There are mounds of paperwork involved in the purchase of a new vehicle. Ms. Renda Reed was very pleasant to work with, and got me through the process with the minimum of stress. Be careful however. A finance manager is the dealership's last opportunity to up-sell. She is good at her job and I think she could probably sell ice cubes to the Inuit. If I purchase another Toyota, I hope she is around to manage the paper for me. More

WENT VERY SMOOTH JOSE RODRIGUEZ, WAS VERY KIND AND HELPFUL AND PATIENT. KNOW IM GOING AGAIN TO PURCHASE MY SON CAR WITH HIM AGAIN. thanks Jose for all your help in m JOSE RODRIGUEZ, WAS VERY KIND AND HELPFUL AND PATIENT. KNOW IM GOING AGAIN TO PURCHASE MY SON CAR WITH HIM AGAIN. thanks Jose for all your help in my purchase of my new car More

Very straight forward and helpful sales person. Eva was very hard working and available. My employee and I each bought a Tundra. The process was easy and straight forward. No games. Thank you! Eva was very hard working and available. My employee and I each bought a Tundra. The process was easy and straight forward. No games. Thank you! More

WENT VERY SMOOTH JOSE WERE VERY RESPECTFUL, I FELT AT EASE WITH THE WHOLE PROCESS! MADE IT EASY HE ANSWERED ALL MY QUESTIONS AND WAS VERY KNOWLEDGEABLE. I RECOMMEND JOSE WERE VERY RESPECTFUL, I FELT AT EASE WITH THE WHOLE PROCESS! MADE IT EASY HE ANSWERED ALL MY QUESTIONS AND WAS VERY KNOWLEDGEABLE. I RECOMMEND JOSE FOR ANYONE More