Fitzgerald Lakeforest Toyota

Toyota Had great experience at Fitz Auto Mall Gaithersburg. Our salesperson Jose Rodriguez was great. He even helped me set up the phone and radio in the ca Had great experience at Fitz Auto Mall Gaithersburg. Our salesperson Jose Rodriguez was great. He even helped me set up the phone and radio in the car. He went above and beyond. Everyone was so nice and helpful. More

RAV4 Hybrid Chris was extremely helpful from day one. He explained everything in the car very carefully and answered all questions quite competently. He was patie Chris was extremely helpful from day one. He explained everything in the car very carefully and answered all questions quite competently. He was patient through several test drives and even offered to loan the car for a couple days. He also coordinated things smoothly on pickup day even though he was quite busy. It was quite a pleasant buying experience. More

Unable to drive vehicle. No help from dealership. Called about 10 times, before and after my temp tag expired. I never got an extension on my temp tag, and now I have a car that I “own” but haven’t dr Called about 10 times, before and after my temp tag expired. I never got an extension on my temp tag, and now I have a car that I “own” but haven’t driven it in over two weeks. A manager told me maybe I can drive with the expired registration, but I would be doing so at my own risk. ..... Terrible advice. I was told at one point I will get a call the following day to have an extension mailed out to me , but I never received the call. I tried calling again a week later, and I was told they will call me back. Now I am still waiting and upset. And unable to drive my car. My father is in the market for a new or used car, and I’ll will be sure NOT to refer FitzWay. More

Purchased a 2018 Toyota RAV4 Limited AWD Found Ali Shirazi to be an honest and straight-forward salesman. Dealership was clean, neat, and took care of our needs. they gave us a good price o Found Ali Shirazi to be an honest and straight-forward salesman. Dealership was clean, neat, and took care of our needs. they gave us a good price on the car, and made the transaction as smooth as possible. The car is excellent and sells itself. We checked other Toyota dealerships in the area, and their prices were all several thousand higher. I would recommend these guys! More

Very Happy with my new Highlander Chris was excellent, he gave me the best price after competing with several other dealers. Made the whole experience easy. He was friendly, honest, ma Chris was excellent, he gave me the best price after competing with several other dealers. Made the whole experience easy. He was friendly, honest, make sure i was happy with what new car. Excellent customer service. More

Great Car Shopping Experience We drove through many car dealerships looking for a newer used SUV. We had researched many types of Crossovers and SUVs online. We noticed several ma We drove through many car dealerships looking for a newer used SUV. We had researched many types of Crossovers and SUVs online. We noticed several makes at FITZ TOYOTA. We decided to go in and discuss 3 including RAV 4, HIGHLANDER and Jeep. We were greeted by a friendly and professional salesman-- Chris Collins. He was amazing with assisting us through our whole vehicle buying process. He was patient when we wanted to test several vehicles. He even went out of his way to go to pick up a vehicle 20 miles away from another Fitz car dealership and brought back to Fitz Toyota so we could test drive the vehicle. Chris is a team player--At one point Chris was not available so he made the effort to have another salesperson-Chuck available to take us out on a the test drive for this vehicle. Chris is a 'leader'---he had 2 wonderful trainees under him. They were helping us out with the process. All the sales man that assisted us were Polite, Professional , Friendly and Helpful! In the end, after 3 visits-we decided to go with the vehicle that Chris went 'out of his way' to pick up for us. We want to sincerely Thank Chris and the Fitz Toyota team for all their patience, support and guidance as well as their friendliness and professionalism- making our vehicle buying process a positive one. More

Highlander purchase Bought this car as a Christmas present for my wife. Very happy with the no haggle price and they found exactly the car I wanted. Chris was very help Bought this car as a Christmas present for my wife. Very happy with the no haggle price and they found exactly the car I wanted. Chris was very helpful and also included a big bow. More

finance dept nonsense Loved our salesman, Mr Habib. He helped my niece in the purchase of her first car. He even helped her get the best deal on the car ins. When we move Loved our salesman, Mr Habib. He helped my niece in the purchase of her first car. He even helped her get the best deal on the car ins. When we moved on the the finance dept, everything changed. The finance person was in a hurry to get out and ended up making mistakes. Two days later, my niece starts getting calls saying that we owe them $1500 more even tho' our bill of sale said,"you owe nothing". The calls continued to her and then to me. I then get and email that asks for the exp day for my credit card. I forward it and two days later, Kevin texts me to say that they haven't been able to run the downpmt because I didn't give them the exp. Every time we spoke, they made it appear as though I was the one who had made mistakes More

4-Runner purchase I felt very well treated. Oscar was very friendly and honest. I am very happy with my purchase. My overall experience with my purchase was excellent I felt very well treated. Oscar was very friendly and honest. I am very happy with my purchase. My overall experience with my purchase was excellent !! More

Two for two!! This was our second purchase from the dealership and I'm glad to see they still stick with their "best price no hassle" philosophy. Govind was incredi This was our second purchase from the dealership and I'm glad to see they still stick with their "best price no hassle" philosophy. Govind was incredibly patient while I was swinging between different dealers for different options and provided excellent in depth information on the vehicles I inquired on. Compared to other dealerships, I found our appointments to be mucher calmer and informative. He understood my needs properly and there were no offputting upsells I encountered in other places. I did find a better price elsewhere but with a quick "no hassle" price match, it was a no brainer, they totally had my business. 5/5, would do it again. More