Fitzgerald Subaru Gaithersburg

I started the buying process through Consumer Report and David Kelleher reached out to me with a quote. He was a pleasure to work with.Since I had bought my current Forrester from the same dealership I felt David Kelleher reached out to me with a quote. He was a pleasure to work with.Since I had bought my current Forrester from the same dealership I felt going back to them. I made an appointment with David to get an appraisal on my current car for trade-in as well check out the color. I had mentioned to David before going in that I was not ready to buy the car at that very moment and I would need about a day or so to think about it. David was nice enough to let me know that I could even lower price through Costco since I was a member. The offer they made to my trade-in was a low ball number, less that what CarMax was offering and I shared it with David. Mr Behdad Fanazad , the Sales Manager came over and showed my what they had found through the inspection. I told him that I knew all the issues and had listed them. He kept asking me if I was going to buy the car then and there and I said "No". He upped the offer by 25% and I told him that it was not good enough. At this point he made the comment, I am paraphrasing it "You can take the car to CarMax, sell i there and you can come back here and buy the car followed by I can do better if you want to buy right now". Best way I can sum up his attitude is to say he was dismissive and disrespectful. This dealership has lost me for good! More

I had plans to purchase a new Outback Wilderness in a few days. I Stopped by Fitzgerald Subaru on a gut feeling Thursday, and it turned out to be a great decision. I was immediately greeted by James Richard’ days. I Stopped by Fitzgerald Subaru on a gut feeling Thursday, and it turned out to be a great decision. I was immediately greeted by James Richard’s. He was no pressure, easy to talk to, like running into an old high school buddy. He was very knowledgeable of the vehicle functions and answered all my questions. The management team was also a pleasure to work with. Most dealerships I’ve been to lately, the sales manager is hiding somewhere in an obscure office where the salesperson will visit and carry back messages, but you really never know who’s making the decisions. It’s a very cold and not very customer service oriented. Well, I am happy to report that was not the case here at Fitzgerald. Instead of playing messenger games, they just said what can we do to have you leave happy with a new vehicle today? The manager Nick was right on the sales floor and came over and introduced himself. There were no hours of trying to wear you down with an unknown person in a hidden office somewhere. They were transparent, answered all questions, and gave me a great deal. I now know after years of hearing Mr. Fitzgerald on the radio talking about the “Fitz Way”, what it actually means. In the past I purchased my new cars from MileOne dealerships, but no more! Thanks to James and Nicks dedication to both transparency, and customer service/satisfaction, I will be a Fitzgerald customer from now on! More

Matt was great, he really took the time to listen to what I was looking for. The offer for my trade in was better than I expected. The time to do the paperwork and financing took too long. I was looking for. The offer for my trade in was better than I expected. The time to do the paperwork and financing took too long. More