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Fitzgerald Subaru Gaithersburg
Gaithersburg, MD
220 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
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Finance Experience
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Service Time
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Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 6:00 PM
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Showing 220 reviews
December 11, 2025
Great experience at Fitzgerald Gaithersburg. Numan Mutoq was very helpful. We bought a 2026 Outback - and traded in our 2012. Numan Mutoq was very helpful. We bought a 2026 Outback - and traded in our 2012. More
by KL
Employees Worked With
December 11, 2025
I am very glad that I got to do business with Kevin. I had gone to other dealers before and was doing my best to be a smart consumer. Kevin and his colleagues were a pleasure to work with - no over-prom I had gone to other dealers before and was doing my best to be a smart consumer. Kevin and his colleagues were a pleasure to work with - no over-promises, no hard sells. They kept to their word with a win-win outcome for all. Highly recommend Kevin and this Gaithersburg Subaru shop. More
by Matt B
December 05, 2025
I started the buying process through Consumer Report and David Kelleher reached out to me with a quote. He was a pleasure to work with.Since I had bought my current Forrester from the same dealership I felt David Kelleher reached out to me with a quote. He was a pleasure to work with.Since I had bought my current Forrester from the same dealership I felt going back to them. I made an appointment with David to get an appraisal on my current car for trade-in as well check out the color. I had mentioned to David before going in that I was not ready to buy the car at that very moment and I would need about a day or so to think about it. David was nice enough to let me know that I could even lower price through Costco since I was a member. The offer they made to my trade-in was a low ball number, less that what CarMax was offering and I shared it with David. Mr Behdad Fanazad , the Sales Manager came over and showed my what they had found through the inspection. I told him that I knew all the issues and had listed them. He kept asking me if I was going to buy the car then and there and I said "No". He upped the offer by 25% and I told him that it was not good enough. At this point he made the comment, I am paraphrasing it "You can take the car to CarMax, sell i there and you can come back here and buy the car followed by I can do better if you want to buy right now". Best way I can sum up his attitude is to say he was dismissive and disrespectful. This dealership has lost me for good! More
by arora
December 05, 2025
I purchased a 2025 Subaru Forester in November 2025 and Bikash Shrestha was my sales consultant. Bik took the time to explain the new features on the 2025 model, highlight some features that I may not have Bikash Shrestha was my sales consultant. Bik took the time to explain the new features on the 2025 model, highlight some features that I may not have been aware of, and showed me several vehicles in different colors. I explained that I have received email "coupons" from both Fitzgerald Subaru (as a repeat customer) and the Subaru head-quarters. Fitzgerald accepted the coupons and I received an excellent price on the vehicle. During the entire process, Bik worked to ensure that the process was a smooth one for me. Overall, the entire Fitzgerald Subaru staff are incredibly friendly and helpful. H.W., Rockville, MD. More
by hswljb
Employees Worked With
Bikash Shrestha
December 01, 2025
I had the easiest hassle free car buying experience with Matt Sullivan. Congenial and knowledgeable, he explained every feature of the Outback that had my interest. We test drove one, I was informed of the Matt Sullivan. Congenial and knowledgeable, he explained every feature of the Outback that had my interest. We test drove one, I was informed of the car options available, the warranty options, the financing, all purchase details reviewed and confirmed. Nothing hidden, no sleight of hand here at all. I had a highly satisfied customer experience with Matt at Fitzgerald Subaru. More
by gholez01
November 29, 2025
They're a very easy dealership to work with. I was not pressured into anything, and there were no surprises. Moreover, they were more than happy to accommodate me when I wanted to test drive two I was not pressured into anything, and there were no surprises. Moreover, they were more than happy to accommodate me when I wanted to test drive two cars that day. More
by cjv287
Employees Worked With
Salil, Lisa, Bik
November 04, 2025
David K. , was our salesperson and he was low keyed great. Professional, timely, and found the auto wanted in record time. Been buying Subaru’s at Fitzgerald , was our salesperson and he was low keyed great. Professional, timely, and found the auto wanted in record time. Been buying Subaru’s at Fitzgerald for the last 24 years and many reasons why. I highly recommend David and Fitzgerald! More
by Stillwater
Employees Worked With
November 01, 2025
I had plans to purchase a new Outback Wilderness in a few days. I Stopped by Fitzgerald Subaru on a gut feeling Thursday, and it turned out to be a great decision. I was immediately greeted by James Richard’ days. I Stopped by Fitzgerald Subaru on a gut feeling Thursday, and it turned out to be a great decision. I was immediately greeted by James Richard’s. He was no pressure, easy to talk to, like running into an old high school buddy. He was very knowledgeable of the vehicle functions and answered all my questions. The management team was also a pleasure to work with. Most dealerships I’ve been to lately, the sales manager is hiding somewhere in an obscure office where the salesperson will visit and carry back messages, but you really never know who’s making the decisions. It’s a very cold and not very customer service oriented. Well, I am happy to report that was not the case here at Fitzgerald. Instead of playing messenger games, they just said what can we do to have you leave happy with a new vehicle today? The manager Nick was right on the sales floor and came over and introduced himself. There were no hours of trying to wear you down with an unknown person in a hidden office somewhere. They were transparent, answered all questions, and gave me a great deal. I now know after years of hearing Mr. Fitzgerald on the radio talking about the “Fitz Way”, what it actually means. In the past I purchased my new cars from MileOne dealerships, but no more! Thanks to James and Nicks dedication to both transparency, and customer service/satisfaction, I will be a Fitzgerald customer from now on! More
by Bill
Employees Worked With
James Richards, Nick Zahra
October 27, 2025
Matt was great, he really took the time to listen to what I was looking for. The offer for my trade in was better than I expected. The time to do the paperwork and financing took too long. I was looking for. The offer for my trade in was better than I expected. The time to do the paperwork and financing took too long. More
by rickcapsfan
Employees Worked With
September 28, 2025
Matt Sullivan was very amiable, diligent, and professional. He took our trade-in and got us into our new car in 2.5 hours! Great guy! It’s because of folks like Matt, that we return time and a professional. He took our trade-in and got us into our new car in 2.5 hours! Great guy! It’s because of folks like Matt, that we return time and again to Fitzgerald More
by CJ
Employees Worked With
