Fitzgerald Subaru Rockville - Service Center

Exceptional unscheduled service provided for low tire I stopped at the Service Department on Rockville Pike on 9/19/16 because my tire light had come on when I left my office in Tysons Corner. I purchase I stopped at the Service Department on Rockville Pike on 9/19/16 because my tire light had come on when I left my office in Tysons Corner. I purchased my vehicle at the Lake Forest location but the Rockville Pike location was much closer to my home. Luis Martinez was the service advisor who assisted me and even though it was an unscheduled service appointment, he got my vehicle into the shop for service right away. They checked the tires, found the leak, and plugged/repaired the tire for me in a reasonable amount of time. I just wanted to let Management know how helpful Luis was and how appreciative I was that my tire was fixed and I was back on the road. The risk of a flat tire while traveling the beltway to Tysons Corner every day could make my commute a very traumatic experience. Luis and the Rockville service department should be commended for their excellent customer service. On a scale of 1 to 10, they deserve a “10” that day. Thanks Luis. I understand Luis has moved to the Gaithersburg location which is my normal service location so I look forward to working with him there. More

Best costumer service Went in for warranty work and i requested i needed a tech to drive the car with me so i can show him what the problem was, the woman at the table name Went in for warranty work and i requested i needed a tech to drive the car with me so i can show him what the problem was, the woman at the table named Claudia Herrera was very helpful, knowledgeable, and her recommendations we at professional level . The way how she took control of my situation was the best. I can honestly say best costumer service ever as a first timer at that location. More

No timely reply after Internet message to dealership on web Our 2015 forester had its first service and we discovered that 6 quarts of motor oil was installed instead of the 5.1 quart specified in the owners ma Our 2015 forester had its first service and we discovered that 6 quarts of motor oil was installed instead of the 5.1 quart specified in the owners manual. We used the dealership's website and sent them a message. Four days later no reply. Again sent a message on the website and within minutes a sales person called thinking we were interested in buying a car. He said the service dept. was closed but he would tell his sales manager our concern. Surprise, sales can respond in minutes, but service can't respond in days. We are considering having future service performed at an independent shop that will comply with the factory's oil and filter specifications. We were pleased with the sales personnel when we bought the SUV, but that's were it stopped. What is the general manager doing? More

Back Seat Protector installation I was notified by Subaru Service via phone to come in and get my back seat protector installed. Service was fast and prompt. Waiting time: less than o I was notified by Subaru Service via phone to come in and get my back seat protector installed. Service was fast and prompt. Waiting time: less than one hour. More

Good experience. My sales rep was very pleasant and very efficient. The initial $220+ estimate for scheduled service was acceptable. My only regret is that I didn't w My sales rep was very pleasant and very efficient. The initial $220+ estimate for scheduled service was acceptable. My only regret is that I didn't wait on the front end brake job so that I could check out prices at other service places. Aside from that, I have always had a good experience with FitzMall - pleasant, easy, fast - and I appreciate that. Joan Donovan More

Martin is fantastic! Very prompt, thorough and knowledgeable. Always greets me with a smile. He is by far the best service manager I have ever had the pleasure of working with! knowledgeable. Always greets me with a smile. He is by far the best service manager I have ever had the pleasure of working with! More

I would give Fitzgerald Subaru 5-star rating across the board, because their service is friendly, knowledgeable, and efficient. I bought my used Subaru there and was very happy with the sales experience, a board, because their service is friendly, knowledgeable, and efficient. I bought my used Subaru there and was very happy with the sales experience, as well. And now I have brought it in a couple of times for service and have only had good experiences. Martin Pierre-Canel has been my primary point of contact, and he was very friendly and helpful. I will definitely keep returning to Fitzgerald Subaru for service and future purchases. More

Made an online appointment. Arrived earlier and was taken care of right away. Friendly staff, good work and short waiting time and they offer CAPPUCINO. Love it! care of right away. Friendly staff, good work and short waiting time and they offer CAPPUCINO. Love it! More

Service staff berated me for scheduling my service too late (430pm) even though they are open until 7pm and it took less than 1 hour. I told them that I could come back another day but he said it was fine late (430pm) even though they are open until 7pm and it took less than 1 hour. I told them that I could come back another day but he said it was fine and insinuated that the crew would rush through my service and not do a good job. I will never be taking my Subaru here for servicing again. More

Dishonest dealweahip. Recommend work not needed at ridiculous prics. Unfriednly and not helpful saff. new car mazda sales lied about having a car r ocompete with another dealership. I could go on a ridiculous prics. Unfriednly and not helpful saff. new car mazda sales lied about having a car r ocompete with another dealership. I could go on and on beware and stay away More