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Fitzgerald Subaru Rockville

Overview Employees Reviews (107) Inventory (132)

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Fitzgerald Subaru Rockville

4.8

107 Lifetime Reviews

11407 Rockville Pike, Rockville, Maryland 20852 Directions

Sales: (301) 881-4000

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Excellent

94% Recommended

4.8

107 Lifetime Reviews

Customer Service

Quality of Work

Friendliness

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Overall Experience

A dealership's rating is calculated by averaging scores from reviews received in the past 24 months

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In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!

Top Reviewed Employees

Kimberly Francis

Sales

5.0

View 23 Reviews

Constantin Wickramasinghe

Sales

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View 18 Reviews

Tom Redlack

Sales

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View 6 Reviews

Peter Camacho

Sales

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Latest Reviews

November 03, 2018

"Love Encore Program "

- Ed A

So glad I had the opportunity to attend this one on one instruction session with Kimberly Francis to see first-hand how the many features on my new 2019 Forester actually work. As I joked with Kimberly at the beginning of the session, I owned my 2014 Forester for 5 years and there were things I still did not know how they worked. Kimberly is a great instructor. She packs in a lot of information in the time alloted but does so in a manner that is easily understood and keep up with during the session. She first asked what I did and didn't know about the car's features then conducted a hands on application of the things I didn't know how to use. I left with a broad understanding of this great vehicle. This Love Encore program is an ingenious service to a new car buyer. Not only is it offered after you have had a time get past the actual purchase process, which can be a bit daunting, but it shows that you are valued as a customer. This is my 3d Forester purchased through Fitzgerald's Subaru and I must say for a number of reasons, it has been the best overall car buying experience. In this regard, I also want to throw a shout out to Mike Halpern and Wendy Chavez for helping make this car purchase the success that it has been!

Employees Worked With

Kimberly Francis

5.0

Other Employees : Mike Halpern, Wendy Chavez

August 11, 2018

"Overpriced and unmotivated"

- Phil21

I was looking to purchase a Subaru Forester xt and wanted to see the base engine to compare. I only got to try one type of vehicle. When discussing price they came to me with a fixed price that was 700 more than the truecar price from a nearby dealership. They refused to budge. Worse yet they did not know that the xt came with eyesight. They were nice and respectful enough but I’d recommend driving 20-30 miles to manassas or sterling for a better price. The biggest offense was when the manager Wendy didn’t believe the price quote and insisted on seeing it on my phone; she was holding onto it for about 3 full minutes.

Employees Worked With

David Sinkovic

4.0

July 11, 2018

"Another Great Experience at Fitzgerald"

- ccarbone22

I recently purchased my fifth car from Fitzgerald, my second from Twain Dooley. The process is always fair and easy, and the Fitz prices and their lifetime protection program is great. I was having a few issues with my previous Subaru, and Greg Lewis worked with me to get me into a new car, while Twain took care of the details of the transaction. My expectations were exceeded. I won't buy a car anywhere else.

Employees Worked With

Twain Dooley

5.0

Greg Lewis

5.0

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