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Fitzgerald Subaru Rockville

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Fitzgerald Subaru Rockville

Name: Fitzgerald Subaru Rockville
Address: 11407 Rockville Pike, Rockville, MD, 20852, US
Telephone: (301) 881-4000
Rating: 4.6

4.6

117 Lifetime Reviews

11407 Rockville Pike, Rockville, Maryland 20852 Directions

Sales: (301) 881-4000

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Fitzgerald Subaru Rockville

Rockville, MD

Overview

Reviews

Vehicles

4.6

117 Lifetime Reviews • Review Dealership

In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!

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11407 Rockville Pike

Rockville, MD

20852

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Excellent

90% Recommended

4.6

117 Lifetime Reviews

Customer Service

Quality of Work

Friendliness

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Overall Experience

A dealership's rating is calculated by averaging scores from reviews received in the past 24 months

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Latest Reviews

February 18, 2021

"Kyle went above and beyond to keep me updated and make..."

- mdscafs

Kyle went above and beyond to keep me updated and make sure my visit was excellent and efficient from start to finish. From what I can tell, they run a great shop, and their phone switchboard folks are great too.

Employees Worked With

Kyle

February 17, 2021

"Where to start… I am really disappointed with the..."

- americanjoe

Where to start… I am really disappointed with the service I received on 2/15/2021. I took my 2010 Subaru forester in for a factory recall. While there I asked them to check out my tires as I was having some issue with them holding air. After a few hours of waiting, I was informed that there were nails in my tire that couldn’t be repaired. Further, that all the sensors in my tires need replaced too. This struck me funny, since the tire sensors had been fully functional prior to my visit. In fact, they informed me when the tires were low, and once inflated, the indicator light would go away. In short, functioning just as sensors should. The quote for new tires and sensors was outrageous! Like $2,000+ The car is worth about $6,000 dollars, so the expense seemed astronomically out of proportion. I didn’t even let them get done with the list of things that they would have to do to replace the tires and sensor. I thought it was a rip of and said I’d like to bring it somewhere else. I think some of your mechanics/staff may be crooked or incompetent. When they returned my car, I am pretty sure that the tires they put back on my car were different (worse) tires. I can’t prove this. I don’t have detailed pics of the tire before and after. The tires were cracked and there were calk lines on them in certain places. In addition, the sensors were no longer working, which I found out after I left the dealership. I took the car to NCB and got the job done for half the price. They had replaced tires on my car before, perhaps 3 or 4 years ago. I remember then requesting that I keep the old tire and they said that they ‘lost’ them. I was sketched then, and I should have learned my lesson. I shouldn’t have gone back this time. Even though they are the closest, most convenient Subaru service center to me, I must now consider driving farther away just to get better service. I went to the Cumberland MD location once and they were top notch! Back to last Monday’s visit. The clinger is that after about 3+ hours of waiting, they inform me that my air bags are ok… somehow and don’t need to be replaced. This is despite the recall letters received. I was too mad to even argue. What a waste of my day. Be warned. Go elsewhere if you can!

Employees Worked With

unknown

February 03, 2021