Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Fitzgerald Subaru Rockville - Service Center
Rockville, MD
38 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
38 Reviews of Fitzgerald Subaru Rockville - Service Center
Sort by
June 19, 2013
Service staff berated me for scheduling my service too late (430pm) even though they are open until 7pm and it took less than 1 hour. I told them that I could come back another day but he said it was fine late (430pm) even though they are open until 7pm and it took less than 1 hour. I told them that I could come back another day but he said it was fine and insinuated that the crew would rush through my service and not do a good job. I will never be taking my Subaru here for servicing again. More
by mdrufus
Employees Worked With
Ishmael
June 29, 2012
Dishonest dealweahip. Recommend work not needed at ridiculous prics. Unfriednly and not helpful saff. new car mazda sales lied about having a car r ocompete with another dealership. I could go on a ridiculous prics. Unfriednly and not helpful saff. new car mazda sales lied about having a car r ocompete with another dealership. I could go on and on beware and stay away More
by luvewe11
Employees Worked With
Unknown
February 12, 2012
I was extremely upset with the lack of service I received today. I picked up my car today after the service center was closed. In a showroom full of salesmen, not a single one was willing to help me install today. I picked up my car today after the service center was closed. In a showroom full of salesmen, not a single one was willing to help me install my two car seats. I had never installed car seats on my own before and was told "do the best you can and make an appointment to come back later to have them checked". I had to leave my 11 month old and 4 year old unattended in the waiting room while I went outside in the freezing cold to move my car seats from the loaner car back to my own vehicle. While none of those more than half a dozen men may have been trained in installing car seats, I'm sure even one could have been a big help to me in figuring out how to put them in my car instead of leaving me to struggle through the installation while my kids were left on their own. Simply put, I was shocked by this lack of service! More
by Rdewinter
Employees Worked With
Unkown who
March 15, 2011
This dealership it TOP NOTCH....from the moment I purchased the vehicle to getting service, this dealership consistently exceeds my expectations. I would highly recommend Maurice...he is the consumma purchased the vehicle to getting service, this dealership consistently exceeds my expectations. I would highly recommend Maurice...he is the consummate professional, honest, and fair. You won't be disappointed.....they are exceptional! More
by Patty Maroon
Employees Worked With
Maurice Whiting
March 19, 2010
My WRX wagon always goes to Fitzgerald for service even though there's a closer Subaru dealer to our house - the work is high quality, the price is right, and there's WiFi *and* decent coffee in the waitin though there's a closer Subaru dealer to our house - the work is high quality, the price is right, and there's WiFi *and* decent coffee in the waiting room. I never feel like they're trying to add on unnecessary services; if any extra work is called for, they'll always explain exactly what they think needs to be done, why, and whether or not it's urgent or can wait a little while. We bought the WRX at Fitzgerald White Flint and were so impressed with the no-pressure atmosphere (their salespeople are on salary, not commission) that we drove all the way out to Fitzgerald Annapolis when my husband wanted a Mazda MX-5 (and had another great buying experience). At most dealerships there's a high turnover of salespeople. The two people who posted reviews in May 2009 said that their salesman was Hossein Zahedi. He was my salesman too - in March of 2003! More
by coastcat
Employees Worked With
Ed Santos
January 22, 2010
Ed Santos and his employees are top notch. I have had several vehicles serviced at this location and will continue to do so. The worked performed, cost and customer service received is by far the best o several vehicles serviced at this location and will continue to do so. The worked performed, cost and customer service received is by far the best of any service center I have been to. They all go above and beyond to satisy their customer's needs. I highly recommend this service center. They are the BEST! More
by jengilbert24
Employees Worked With
Eddie Santos
January 20, 2010
I have taken my car for servicing to Fitzgerald for many years and have always been impressed by their service, helpfulness and friendliness. I've never had a problem with the work done or the price. I have years and have always been impressed by their service, helpfulness and friendliness. I've never had a problem with the work done or the price. I have also purchased a car there and it was a very pleasant and easy experience. I would recommend their dealership to anyone! More
by pbarnhart
Employees Worked With
Ed Santos
January 19, 2010
Ed Santos and his staff are top notch. I have had several of my cars serviced at this location and will continue to do so. I could not have asked for better service and would highly recommend them. several of my cars serviced at this location and will continue to do so. I could not have asked for better service and would highly recommend them. Way too often you only hear about the negative and never the positive. Fitzgerald Subaru service department thrives on going the extra mile to satisy their customers. They are by far the best service center I have been to. More
by jengilbert24
Employees Worked With
Ed Santos
