
Fitzgerald Toyota Chambersburg
Chambersburg, PA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 PM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 PM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Buyers worst nightmare. Dishonest and incompitent. I am very particular about what I want when it comes to vehicles and had already made up my mind that I wanted a 2013 Audi A5 manual transmission. I f I am very particular about what I want when it comes to vehicles and had already made up my mind that I wanted a 2013 Audi A5 manual transmission. I found one at Fitzgerald auto mall via Autotrader. I live in Los Angeles and Fitz is located in Pennsylvania. Normally would never buy A vehicle without driving it but since this was a very difficult vehicle to find with the specifications I wanted, I decided to take a chance. This ended up being a car buyers nightmare come true. The salesman William Lake, very charming guy, assured me that he had just driven the car himself and assured me that there is absolutely nothing wrong with the car. He also claims and reiterated that they do a 138 point vehicle inspection. I’ve come to find out that that means ABSOLUTELY NOTHING. All this may mean is that someone may have looked at the car to make sure the wheels aren’t actually falling off. If they find something wrong with the vehicle, they may make a note of it, but it absolutely does not mean that they will mention what was found during their inspection to you the buying customer. After I received the vehicle, immediately noticed a few things wrong with the car. First the brakes were bad. Really bad. The pedal pulsated and the whole car shook when I stepped on the brakes. How could a salesman drive a car and not notice that? Second the car made a squealing noise on a cold start up. Third there was minor damage to the bottom of the bumper which they conveniently didn’t photograph. I called William and explained the problems with the vehicle and explained that I need to take the car to a dealer to have these repairs took care of and being that the car is under their warranty, they need to take care of this. Long story short, they did nothing for me. He said I’d have to ship the car back to PA on my own dime in order for them to honor the repairs. William Lake had promised me that if I received the car and there was anything wrong with it, that he would “make it right”. Those were his words exactly. When I confronted him about this he lied and said that he never said that. I then went to go get the bumper repaired and this is where things got interesting. After the body shop pulled the bumper off they found that the car had already been in an accident and had a botch job of a repair done under the hood and fenders. I went in for a bumper repair and ended up spending an extra $700 to have the air cleaner, inter coolers and other things re mounted properly and other misc things that were not done right when the car was repaired. So again, their 138 point inspection means absolutely NOTHING!. After fixing the brakes, starter, belt and body damage, I am now down a few thousand dollars in repairing a car that there was supposed to be nothing wrong with. They are dishonest and will escape warrantying their vehicles if they can. Buyers beware. More
A Happy Customer I just picked up my new 2017 Nissan Rogue, and I'm so happy with this SUV and how I was treated at Fitzgerald. I was lucky to get the vehicle I wanted I just picked up my new 2017 Nissan Rogue, and I'm so happy with this SUV and how I was treated at Fitzgerald. I was lucky to get the vehicle I wanted in the style I was hoping to find. Jeremy is a great sales man that really took his time with me to make sure I got what I was looking for. I would recommend everyone to check out this dealership, and Jeremy to help you out. More
"Best Dealership EVER !!!!!" I have literally bought vehicles all over the world. I spent 25 years in the United States Marine Corps and moved, on average, every 2.5 years during I have literally bought vehicles all over the world. I spent 25 years in the United States Marine Corps and moved, on average, every 2.5 years during my career. I visited and purchased my first vehicle at a dealership in 1984, since then I have purchased more than my share of vehicles. Since my retirement from the military I have purchased 3 vehicles from Fitzgeral and my wife and I couldn't ask for better service from the sales representatives and other staff members. We don't buy a new car every chance we get, we run our vehicles to the grave. We have a Rav4 with nearly 300 thousand miles (wife's work car that she refuses to give up), we have a 2003 Pick-up that only comes out of the garage to work, my wife's new Rav4 that only comes out on occasion, and a new Nissan Altima that we purchased for my work vehicle (thanks to deer(s) totaling my Corolla). We purchased the Rav4, Corolla and Nissan all from Fitzgerald. I challenge anyone to find a dealership that better prices, better selection and better staff. I continue to be amazed just how simple Fitzgerald makes the car buying experience. I took my daughter (she just wanted to get out of the house) and grandchildren with me a few days ago to pick out a vehicle. The Fitzgerald sales representative, James Verdier couldn't have been anymore helpful. When I was test driving vehicles, James helped me and my daughter move car seats and kids to the next vehicle. While I was filling out papers, James kept the kids entertained by getting them toys, colors and coloring books. When my wife showed up after work, James noticed that she had just came from the car wash, so he went outside and cleaned her tires ... "who does that?" My wife looked at the car I had chosen (final approval) and was delighted, however, she was absolutely shocked when she saw the price. We had been looking and pricing vehicles over the tri-state area knowing that Fitzgerald would be WELL below all others. If you are looking at purchasing your next vehicle, I guarantee you will not be disappointed in Fitzgerald. I will go back again and again and also recommend to anyone, USE FITZGERALD !!!! More
Continued positive relationship Fitzgeralds Toyota Our recent purchase of a 2017 PriusV at Fitzgerlds in Chambersburg was very positive. Working with Jason Smith and the other staff at the dealership Our recent purchase of a 2017 PriusV at Fitzgerlds in Chambersburg was very positive. Working with Jason Smith and the other staff at the dealership was effortless. This is our third Toyota purchased from Fitzgeralds since 2008. More
Great Experience! The best experience I ever had buying a new car. The price on my new corolla was the best around and gave me exactly what I wanted for my trade. I did The best experience I ever had buying a new car. The price on my new corolla was the best around and gave me exactly what I wanted for my trade. I didn't have to fight for my price it was quick and didn't have to flicker back and forth for hours to get exactly what I wanted. All the staff was professional and super friendly. My sales person Jeremy Brown was awesome! I was coming from 2 hours away and he made sure everything went smooth for me. Becky Carr handled the paperwork and really gave me excellent service and made the usually ugly paperwork process a terrific experience. When I'm ready for my next vehicle I will definitely be going back to Jeremy, Becky, and everyone at Fitzgerald Toyota! More
Angel at the parts desk! Krista does a TERRIFIC job at the parts desk! Her professionalism and courteous, positive attitude make purchasing parts a pleasure! Some auto-parts b Krista does a TERRIFIC job at the parts desk! Her professionalism and courteous, positive attitude make purchasing parts a pleasure! Some auto-parts businesses make me feel like I am a bother, BUT not Fitzgerald Toyota and especially Krista! More
Was too early for appointment I wrote down my appointment on the wrong day. I was a week early. Josh Reis got me in anyway. A big thank you to him and to Fitzgerald Toyota. I wrote down my appointment on the wrong day. I was a week early. Josh Reis got me in anyway. A big thank you to him and to Fitzgerald Toyota. More
VERY POOR Very poor process. Took delivery of vehicle with only 1 key, and 1 remote. Security codes had not been recorded. Cost me $182.00 at the Ford dealer to Very poor process. Took delivery of vehicle with only 1 key, and 1 remote. Security codes had not been recorded. Cost me $182.00 at the Ford dealer to resolve this. As a disabled vet on fixed income, this just wrong! More
fast service had a concern with my window of new truck called made appt ,stopped in and J Reis was on it came out and took care of issue and was on my way great j had a concern with my window of new truck called made appt ,stopped in and J Reis was on it came out and took care of issue and was on my way great job More
Alot of chooses i wandered into dealership needing a car asap, completely lost not having a clue what i wanted started in used center finding nothing of interest w i wandered into dealership needing a car asap, completely lost not having a clue what i wanted started in used center finding nothing of interest was approached by salesman trying to explain the used section and i was a little apprehensive due to my own personal reason, left and returned a few days later to the salesman looking to possible purchase a Nissan which did not work out walked out of building looked over and seen the Toyota truck that i took home with me ,at first it did not work out for my budget however this guy worked hard for me to make it work and was grateful to him for that reason . I LOVE THE TRUCK AND SERVICE WAS GREAT , I do recommend this place and this salesman More