Fitzgerald Toyota Chambersburg

I drove 200 miles from southern NJ to purchase a new 2010 Toyota RAV4 from Fitzgerald Chambersburg Toyota (Fitz Toyota) in late August 2010. From the initial contact, my salesman Terry McLeod was honest, ef Toyota RAV4 from Fitzgerald Chambersburg Toyota (Fitz Toyota) in late August 2010. From the initial contact, my salesman Terry McLeod was honest, efficient, and timely in providing me with information and service that made the 400-mile round trip worthwhile. The vehicle price, description, and fees were exactly as described on Fitzmall web site. Overall, I saved more than $1,000 after the cost of the trip vs. buying local (and not having to deal with a bunch of arrogant jerks and con artists at my local Toyota dealer). I felt no pressure at Fitz Toyota. Terry McLeod just presented me all the numbers and relevant info that I requested, then waiting patiently for me to make the decision. The finance manager offered me financing and extended warranty, but once I said "no", the issue was dropped and never mentioned again. I'm a research engineer so I really don't like games and non-sense (as I feel it's an insult to my intelligence and a waste of my time). I was in and out with my new car in about 2 hrs. including test drive. It's a refreshing experience at Fitz Toyota. But what I impressed the most was the post-sale service from Terry McLeod. When I registered my car at local NJ DMV, a new form was required to determine additional tax for luxury and fuel inefficient vehicles (more than $40,000 and less than 18 mpg). I e-mailed Terry the NJ form, and the next day it's was filled and faxed to my local DMV for my title and registration. Terry McLeod and Fitz Toyota didn't drop the ball even after they already got my money and I were 200 miles away. Now to me that are the integrity and service that should be praised and rewarded. More

This dealership had the lowest price we could find for the car we wanted. The other 5 star ratings are for Terry McLeod who was very friendly and went above and beyond for us as customers. As for the de the car we wanted. The other 5 star ratings are for Terry McLeod who was very friendly and went above and beyond for us as customers. As for the dealership, they get the lower marks because they need to work on their policy for cleaning used vehicles. We also had some paperwork issues after the sale was completed which was an inconvenience, but overall it was a good experience. More

My wife and I were able to test drive the vehicle model that we were interested in purchasing. Although they did not have the options we wanted in a vehicle nor could find one I was able to special order that we were interested in purchasing. Although they did not have the options we wanted in a vehicle nor could find one I was able to special order it exactly equipped as we wanted. Only took about 6 weeks till delivery. No pressure on sales and in my experience they give the best price overall. I am a repeat customer and as long as Fitzgerald's operate as is I will continue to be a loyal customer. Mike was extremely very helpful in getting answers to my questions and made the sale very easy with no hassles. More

The best car buying experience I've ever had and I am 70 years old.The price was the lowest of six and the people of the dealership were all very very nice-even though they were Eagle,Patriot and Cowboy Foo years old.The price was the lowest of six and the people of the dealership were all very very nice-even though they were Eagle,Patriot and Cowboy Football fans and I am a Steeler fan! But I forgave them and bought the Camry. More

Best experience I have ever had in buying a car!!! Terry Mcleod was very friendly. I would recommend this dealership to anyone who does NOT like being hasselled, played with or wait 3-6 hours at a dealersh Mcleod was very friendly. I would recommend this dealership to anyone who does NOT like being hasselled, played with or wait 3-6 hours at a dealership. They have the best prices, no games, and the best Customer Service. Thank You Terry!!!! More

I went in very leery of all salesmen, considering I'm a woman. From the first moment meeting Kevin, my salesmen, I was treating with nothing more then complete respect. Due to my personal circumstances,(no woman. From the first moment meeting Kevin, my salesmen, I was treating with nothing more then complete respect. Due to my personal circumstances,(no credit) I truly felt there was nothing that could be done for me. I believed that I would be simply told no, it wasn't going to happen for me getting my own car. Well, needless to say Kevin gave me his word that he would do everything he could to find something for me that I could get into and be happy with. Let me just say, he is a man of his word. The same goes for everyone else we came into contact with. My experience was wonderful. I will highly recommend Fitzgerald to anyone I come into contact with that is looking for the best car buying experience they could imagine. More

I had been searching for a Malibu for several months and would either come up with models that had been sold that were not taken off the dealer's website, no return calls for placed internet inquiries, or c would either come up with models that had been sold that were not taken off the dealer's website, no return calls for placed internet inquiries, or cars that looked great online but not so much when I went to test drive them. I stopped in at Fitzgerald on one of my day's off work and they had a beautiful 2010 still available. Terry was my salesperson and he was AWESOME! He was more than helpful and made me feel at ease right away. The whole process took approximately 3 hours from start to finish, and when I wrote the check to purchase the vehicle, there was not a time that I felt any buyers'remorse. The whole team made me feel super comfortable and made sure I was completely satisfied by the time I walked out the door. Terry has checked in several times just to make sure that I am still completely satisfied with the vehicle. I have since visited the service department to have window visors installed as well as some other work, and I was taken care of very well from check in until the time I picked up my car (which was washed and swept out.) I would definitely recommend Fitzgerald to anyone looking to buy a new or used car. More

Bottom line - I was buying a Toyota Camry, basicially the equivalent of an appliance on wheels. Not much different than a candy bar, you can buy a Toyota Camry LE just about anywhere (I'm surprised Walmart equivalent of an appliance on wheels. Not much different than a candy bar, you can buy a Toyota Camry LE just about anywhere (I'm surprised Walmart doesn't carry them). Therefore, the only two things that mattered were 1.) Price 2.) The least amount of time/B.S. when purchasing the car. John Hammond at Fitzgerald Chambersburg delivered on these goals. Since Fitzgerald Toyota is 2 1/2 hours from Pittsburgh, we determined locally the color and any options. In all fairness, I gave that local dealership a chance to match Fitxgerald's price, which they couldn't come close. Nor could 10 other dealers I solicited. Some didn't even believe the price I was getting at Fitzgerald's, saying "something must be wrong". No, nothing was wrong. Fitzgerald's price was approx. $1,400 less on average. The closest a local dealer could come was $1,200 more. I don't know about you, but saving $1,200 is well worth a 2 1/2 hour drive in my book (5 hours both ways). Finance approval was completed via the website, and John helped answer any questions via phone. We showed up with license + insurance information and signed papers. Within an hour or so we were on our way. Car was detailed with a full tank of gas and ready to go upon arrival. I even had them make sure the air pressure was perfect in the tires, due to a 140 mile trip home. They did so immediately. I have bought many new cars over the years (mostly helping family/friends), and I would not hesitate to recommend Fitzgerald Chamberburg Toyota. More

Terry was extremely helpful in answering all of my questions regarding a 2011 Versa Hatchback. Terry responded to all of my inquiries in a timely manner, all through email, which is easiest for me. questions regarding a 2011 Versa Hatchback. Terry responded to all of my inquiries in a timely manner, all through email, which is easiest for me. I test drove the base model and later asked to drive the model with the CVT transmission and Terry immediately got the keys to a model to drive. I did not feel like he was frustrated by my late request. Terry also asked for followup after I had my vehicle for a few days, to ask how it was handling and how I was doing with the car, which I appreciated and realize that Terry cares as much for the customers happiness in the car as well as the outstanding product that Nissan puts on the road. I will definitely recommend Fitzgerald to friends and family, as well as, Terry as their salesperson. More

Our salesperson, Eric Herzog, was very professional, friendly and courteous. His performance was "excellent" and we felt very comfortable and confident in Mr. Herzog and the Fitzgerald dealership. friendly and courteous. His performance was "excellent" and we felt very comfortable and confident in Mr. Herzog and the Fitzgerald dealership. We drove 108 miles (from the Eastern Shore of MD) to Chambersburg, PA to purchase a certified pre-owned vehicle for our daughter because Eric Herzog was friendly and professional during our telephone inquiry regarding Fitzgerald vehicles. This is our second vehicle purchase from the Fitzgerald Chambersburg PA dealership. We bought a new Toyota Tacoma last year and feel it is well worth the drive to purchase a vehicle in a friendly, professional environment. We will definitely request Eric Herzog when we purchase another vehicle in the next few years. Outstanding performance for Eric Herzog and the Fitzgerald Chambersourg, PA dealership! More