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30 Reviews of Fitzgerald Toyota - Service Center
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April 01, 2016
unattended service I was there a week or so for oil change. Service agent forgot to place the lower shield. It was snapping on the interstate i had to go back in for ser I was there a week or so for oil change. Service agent forgot to place the lower shield. It was snapping on the interstate i had to go back in for service. After waiting for 30 min they said car was outside it was not. I had to go other side to bring my car. I was not told where the car was parked after service. Then after sitting inside my car floor matts went missing. I had to go back in to ask where is my floor matt. Agent on reception said inside the trunk trying to explain me about recall. I don't need that xxxxxxxx. I should get my car the way it was pulled in. Not good service. More
by 121212H
Employees Worked With
not sure of name
Helpful December 17, 2015
reset TPMS I switched wheels on my 2011 Avalon with my daughter's 2011 Avalon.I did not know that the wheel sensors are registered to each individual car. This c I switched wheels on my 2011 Avalon with my daughter's 2011 Avalon.I did not know that the wheel sensors are registered to each individual car. This caused the TPMS light to come on and could not be reset. Fitzgereald Toyota explained the problem and reprogrammed the system to the accept the new sensors, charging the prescribed fee. For the few times my Toyotas have needed attention, Fitzgerald Toyota has always given my prompt and appropriate service, never suggesting unnecessary repairs, unlike the Toyota dealer in Alexandria, VA. More
by mhs
Employees Worked With
Rachel Hare
August 22, 2015
poor maintenance could have killed my daughter Took my daughter's used sentra in for a check engine light on the 11th. The car got a full going over. Earlier this week the brakes started making a g Took my daughter's used sentra in for a check engine light on the 11th. The car got a full going over. Earlier this week the brakes started making a grinding noise. I listened and determined it was the rear brake making the noise. I finally got the rear drum off because it was froze on, and when I finally slid the drum off, parts started falling out. The upper springs had fallen off. The star adjuster was flopping around and the front shoe was rubbed smooth because it was cocked up against the drum. The grinding noise has now been identified. No idea how hot the drum and shoe got from rubbing against each other as my daughter drove around. I found the "bracket" that jams against the adjuster in the shape of a "U" at the bottom of the brake assembly. It got that way when the brakes fell apart and it jammed against something and got twisted. I can only believe that the tech was in there last because I have an inspection paper where he had had to remove the drum to measure the shoe thickness. I haven't even called the dealership yet to let them know what happened. More
by jyofa
Employees Worked With
Rachel Hare
February 19, 2015
Great service from Byron Thanks for the excellent service and extreme compassion you had when I had my vehicle in for what I thought was going to be a minor issue but turned i Thanks for the excellent service and extreme compassion you had when I had my vehicle in for what I thought was going to be a minor issue but turned in to much more. Your help and assistance was appreciated. More
by Cherry
Employees Worked With
January 26, 2015
Service Department in Chambersburg, PA I just wanted to take the time and complement one of your service department employees. His name is Bryon. He is a young man with a lot of potential I just wanted to take the time and complement one of your service department employees. His name is Bryon. He is a young man with a lot of potential. He was very helpful and took the time with me when I had my car in for service. He made sure that all of my questions were answered and he was very friendly. He also made sure that our bill was correct when there was a question about the charge. Not many times do people take the time to make a complement, but in this case, it is well deserved. Great Employee! More
by Versa
Employees Worked With
November 19, 2014
Great Service Manager I purchased my car here in March and it was a quick and painless process. I have had great experiences working with Ed in the service department and w I purchased my car here in March and it was a quick and painless process. I have had great experiences working with Ed in the service department and would highly recommend taking your car here. More
by heather.bilinski
Employees Worked With
Ed in Service, Ed McCurry
November 18, 2014
Quick Friendly service Professional, quality service. They did a great job and kept me informed. My car was ready the same day even though they were very busy. Professional, quality service. They did a great job and kept me informed. My car was ready the same day even though they were very busy. More
by emmee919
July 05, 2014
Exelent service I have been a Fitzgerald customer for 22 years. I have always have excellent service. When I brought my 2014 Avalon Hybrid Limited in that was purchas I have been a Fitzgerald customer for 22 years. I have always have excellent service. When I brought my 2014 Avalon Hybrid Limited in that was purchased out of state I initially had some issues with service satisfaction from the advisor. But after contacting customer service I was put in contact with Jeremy Heskett and was reassured that all my concernes would be taken care of and it proves why I keep returning to Fitzgeralds and have recommended them to 100's or more people for the past 22 years. Thank you! More
by wood481
June 19, 2014
Service Jeremy Heskett was very professional and assisted with an issue I was having with my Toyota Tacoma, great customer service and provided me with correc Jeremy Heskett was very professional and assisted with an issue I was having with my Toyota Tacoma, great customer service and provided me with correct information. More
by Floli2
October 01, 2012
I have dealt with Mike and Eric for years. Mike is always very personable and easy to talk to. He answers my questions and is very understanding. He is also very knowledgable and doesnt beat around always very personable and easy to talk to. He answers my questions and is very understanding. He is also very knowledgable and doesnt beat around the bush. I keep coming back to him because I really enjoy dealing with him. This is my first experience with Keith but he was wonderful as well. Eric is also very personable and helpful. He always has everything ready and makes the experience as quick and enjoyable as possible. These guys are a stand up act and I would reccomend them to anyone. More
by ambermmeyers
Employees Worked With
Mike Bockstie
