Fitzgerald Toyota Gaithersburg

My service and appointment booking experience at this location has been bad till now. Purchased my Highlander at this dealership back in Feb 2021 and went there for my 5k service soon after they gave t location has been bad till now. Purchased my Highlander at this dealership back in Feb 2021 and went there for my 5k service soon after they gave the checklist that had all ticks, and mentioned tire pressure has been reset to 35 even, while picking up the car the service advisor specifically pointed out that they took care of the tire rotation and tire pressure has been reset all even to 35 without even me asking the question. Finally when i get into the car and check the pressures are all uneven each a different number. so even the one simple thing they claimed they did perfect is done wrong so, i cant trust they did anything else correctly? not sure if they rotated the tires they said they did. Tried calling them to schedule my 10k service appt and the service center lady was pretty rude stating that they were fully booked and i can take the next appointment for the next thursday (sounded more like take it or leave it). More

This Toyota was amazing!!! My experience was exceptional! I love my 2021 Toyota Venza. Thanks so much guys! You guys really went above and beyond! I love my 2021 Toyota Venza. Thanks so much guys! You guys really went above and beyond! More

Great work by the team. Did everything I asked and even filled the 34 gallon tank. Good experience. Love the truck. Highly recommend them for a vehicle. filled the 34 gallon tank. Good experience. Love the truck. Highly recommend them for a vehicle. More

Excellent service, I was very satisfied with the attention I got from Ben. All my questions and concerns were explained in a very positive manner. attention I got from Ben. All my questions and concerns were explained in a very positive manner. More

Great dealership! The sales team is a gem. Vagar Ahmed was extremely helpful. He went above and beyond his scope of duty. He should be given sales man of the year award. was extremely helpful. He went above and beyond his scope of duty. He should be given sales man of the year award. More

The best dealer at least in Maryland if not nationwide. I have bought cars from at least a dozen other dealers in my life and by far.....and let me say again, BY FAR, the best dealer ever. They not only I have bought cars from at least a dozen other dealers in my life and by far.....and let me say again, BY FAR, the best dealer ever. They not only really take care of you and any problems or questions that you have with your new/used car but they go way way way out of their way to make things right. They don't nickel and dime you about everything. This is the first time that a dealer gave me a full tank of gas and an oil change on a used car that I purchased, I especially want to mention Tony Freeman, the used car manager. WOW, he is the best. Usually when you buy a used car and if you have problems with it even within a few days, it is your problem. But Tony, took care of every little problem like even getting me a new windshield wiper and when I had to leave my car in the repair shop he gave me a brand new loaner car free of charge. You do not get this kind of service and care even at a BMW dealer. If you are looking to buy a car and especially a used car, ask for Tony Freeman and his team. I would buy all my future cars from Fitzgerald and anyone i know I would recommend only Fitzgerald of Gaithersburg. More

On December 22, 2020 I called Hyundai corporate in reference to paint failure on my 2015 White Sonata. This is a well known defect on this year and color of Sonata and there was even a class action la reference to paint failure on my 2015 White Sonata. This is a well known defect on this year and color of Sonata and there was even a class action lawsuit. Hyundai stated that even though my vehicle was past the warranty for paint defects, they would be able to paint my vehicle. After giving me a Claim # Hyundai instructed me to go to my nearest dealership so that they could take pictures of my vehicle and send them to Hyundai corporate. The body shop took pictures and claimed they would submit the pictures to corporate to further the claim. The manager at the body shop confirmed that the damage was from improper painting from the factory and that he had seen this defect plenty of times before. I called the body shop 2 weeks later with no update. I called last week and they stated it was submitted to the proper person for processing. On 1/20/21 the dealership stated my claim was denied even because of the year and mileage of my vehicle. When I initially called corporate to make my claim, they stated the year and mileage did not matter because they were aware of the issue. This is unacceptable. A 2015 vehicle should not have paint peeling from the hood and roof. Hyundai corporate called me and informed me that Hyundai would not assist in repairing my vehicle since it was out of warranty. This is in complete contrast to what I was told by Hyundai corporate initially. More

Absolutely love these guys , they have made me a forever Fitzgerald's customer. Matthew Brown and Tony Freeman made my experience of buying a vehicle extremely satisfying, great job guys on selling me a Fitzgerald's customer. Matthew Brown and Tony Freeman made my experience of buying a vehicle extremely satisfying, great job guys on selling me a great vehicle and make my experience simple , quick and pain free . Matthew Brown took the time to put my roof racks on in the freezing cold so I wouldn't have to and took the time to make sure they were installed correctly More

I had an excellent experience Fitzgerald Lake forest Toyota. The saleswoman Lilly did a great job reaching out to me early and helped me out a lot throughout the process. The sales manager, Taylor was a Toyota. The saleswoman Lilly did a great job reaching out to me early and helped me out a lot throughout the process. The sales manager, Taylor was a superstar. He kept in touch with me non stop and bent over backward to get me a deal I could work with. This dealership doesn't typically negotiate on price. But Taylor really went the extra mile and was able to give me two options that were better than I expected I was going to get. I was worried that I was going to have to get a different car then the one I actually wanted. But thanks to Lilly and Taylor they made it possible for me to get the car I had really fallen in love with. There are a lot of good people at this dealership, but if you get to work with Lilly or Taylor I can promise that you are in for a pleasant and smooth experience. For the record their follow-up since the sale has also been exceptional. More