Fitzgerald Volkswagen Annapolis

Karl Dungan was an awesome person to work with. The dealership and people were kind and most of all NOT PUSHY!!! It was a very pleasant car buying experience and I will send them business! Fitzgearld V dealership and people were kind and most of all NOT PUSHY!!! It was a very pleasant car buying experience and I will send them business! Fitzgearld Volkswagen will have me as a customer for life! I am very much enjoying my 2010 EOS and am very happy I visited this dealership and gave them my trust!!! GREAT JOB GUYS!!! Lori Buchman, RN More

This is the 4th vehicle I have purchased from Fitzgerald. My salesman was Karl Dungan, great guy to work with. Did the deal over the phone, no pressure or bs, just honest and helpful. Completed the entire de My salesman was Karl Dungan, great guy to work with. Did the deal over the phone, no pressure or bs, just honest and helpful. Completed the entire deal, price, credit app, etc in less than one hour. He even delivered the car so I wouldn't have to drive the two hours to the dealership. Will buy from him again. More

Customer Service: Why 5? Because of the professionalism of my dealer Karl Dungan, who ran a number of quotes for me, and answered my questions thoroughly. Quality of Work: Why 5? Because of the speed my of my dealer Karl Dungan, who ran a number of quotes for me, and answered my questions thoroughly. Quality of Work: Why 5? Because of the speed my questions were answered, and the availability of my dealer to answer them. Friendliness: Why 5? Because that is the first impression that I received as soon as I met my dealer. And that is important. We touched upon many conversations, and the dealer was genuinely interested in having me as a customer, not just for one day, but as a long term investment. Overall Experience: Why 5? Because I liked the professionalism of your dealers and the overall selling experience. I was not pushed, and hurried into making a decision. The buying of a car, for the average person is the second biggest purchase they will ever make in their lives - the first being their house. As such monetary consideration is important, and doing it carefully is important. Thus, the patience that my dealer exerted was of a great value to me. Price: Why 5? Because, while dealers tend to mark the prices of the cars up in order to make a profit (they have to stay in business after all), it was well within reasonable bounds. Prices were clear, and I could see what was included and what was not. Information is important for decision making, and it was provided in a good manner. More

Very pleasant experience. Bought a hard to find VW Jetta Sportwagen TDI at a very reasonable price. Staff went out of their way to get a vehicle from another dealer to see if we'd like it. No pressure fro Sportwagen TDI at a very reasonable price. Staff went out of their way to get a vehicle from another dealer to see if we'd like it. No pressure from anyone, very straight forward with pricing. Would definitely recommend them! More

I was in the market for a Mini Cooper S or a Camry Hybrid. Karl showed me the VW options a GTI and Jetta TDI. He listened to what I wanted offered options that met my needs and then closed the sale Hybrid. Karl showed me the VW options a GTI and Jetta TDI. He listened to what I wanted offered options that met my needs and then closed the sale with a fair price and fair trade in. Car that I selected was delivered ready to go and clean. Over all experience was excellent. More

Fitzgerald Mall's Department, located in Annapolis is an exemplary, customer oriented service dealer. I drove all the way to Annapolis from Annandale, Virginia as I had to have an honest and timely assessm exemplary, customer oriented service dealer. I drove all the way to Annapolis from Annandale, Virginia as I had to have an honest and timely assessment of the reasons for my oil leak. While an expensive repair, I trusted the dealership and the service department to do a thorough, competent job. I will continue to have this dealer do major motor work on my VW Passat. More