Five Star Albany Chrysler Dodge Jeep Ram

If I could give 0 stars, I would. My issue is specifically with the Service Department, particularly the Service Manager and my service advisor, Jonathan. My 2021 Jeep Grand Cheroke My issue is specifically with the Service Department, particularly the Service Manager and my service advisor, Jonathan. My 2021 Jeep Grand Cherokee L Limited suddenly stopped blowing cold air, so I took it to Albany Chrysler Dodge Jeep for diagnosis. I was told that my vehicle contained "fraudulent" refrigerant and that I would have to pay out of pocket for a complete A/C system replacement. We purchased an extended warranty that should cover this repair, but the Service Manager stated the warranty would not apply because he believed we caused the problem. My husband and I repeatedly explained that neither of us had ever added refrigerant to the vehicle or done anything to the A/C system. Instead of listening, the Service Manager accused us of buying refrigerant from a parts store and putting it in the vehicle ourselves. He said, "You all bought some refrigerant out of a parts store and put it in this truck, and now you want us to look at it." I respectfully asked if they could run the test again in case there had been user error or an issue with the equipment. He refused. He insisted there was no possibility of a mistake because the refrigerant testing device cost $10,000, and he continued to blame us for the failure. Since I knew those accusations were false, I took the vehicle to Akins Ford in Winder, Georgia, where I originally purchased it new. Seven days later, they performed the same refrigerant test using the same type of equipment. They found no fraudulent refrigerant in the system. Their staff was professional, courteous, and genuinely concerned about helping us resolve the issue. Being falsely accused of causing damage to my own vehicle and then having my warranty effectively denied based on an incorrect diagnosis was frustrating and unacceptable. The difference in professionalism between these two dealerships was night and day. Because of this experience, I will never recommend Albany Chrysler Dodge Jeep for vehicle purchases or service. More

This was my second visit for an oil change. I was pleasantly surprised with a video detailing the services done and recommended. Then, Chance came over to discuss the video content. I also r I was pleasantly surprised with a video detailing the services done and recommended. Then, Chance came over to discuss the video content. I also received an appointment quickly. Thanks for a job well done Chance and Five Star Albany! More

Cassidy and the staff were amazing in making me feel welcomed and a appreciated customer. Five ⭐⭐⭐⭐⭐'s to Cassidy welcomed and a appreciated customer. Five ⭐⭐⭐⭐⭐'s to Cassidy More

They did a good job as far as servicing my car but sales department is trash. department is trash. More

Very personal and customer awareness and I really take care of you and when the job was completed everything was 100% care of you and when the job was completed everything was 100% More

I initially went for an oil change. I usually go quick service place but had been smelling a burning smell that concerned me. I asked to have them check for leaks. A leak was found and I usually go quick service place but had been smelling a burning smell that concerned me. I asked to have them check for leaks. A leak was found and repaired. Chance kept informed and was very professional. More

My truck looked brand new. The estimate was reasonable. The estimate was quoted to me in a timely manner. I was updated about the progress of my repair. The estimate was reasonable. The estimate was quoted to me in a timely manner. I was updated about the progress of my repair. More

They were amazing. Great customer service. I love my new ride. I will most definitely be back in the future Great customer service. I love my new ride. I will most definitely be back in the future More

They helped to find a correct vehicle. Good service from all employees that I dealt with. Good service from all employees that I dealt with. More