This dealership commonly uses unethical and illegal practices, then lies to try and protect themselves.
My wife bought a vehicle a few months ago, and just found out it had been involved in an accident, causing structural damage to the front end. Finley denied any prior damage, saying the use Auto Check which he claims was better than Car Fax. He told me he had just started working there in January (2017), but I now see complaints with his name on them dating back to 2011. When I showed him the Car Fax report showing accident history and how it was reported at the Auction in Massachusetts of "structural damage disclosed at Auction" (when Five Star purchased the car), he said Car Fax was lying. I have the paperwork (Buyers Order) from Five Star, showing no historical information available, and lists no prior accidents or repairs. We have contacted the BBB, as well as the Maine Attorney Generals Office. We are currently in the process of hiring an attorney. Five Star has offered buy the vehicle back for much less than she paid. They have been caught in several lies during our conversations, from no damage, to they repainted the bumper due to scratches, to well, yeah, it had been repaired. Save yourselves the headache we are going through, and STAY AWAY FROM FIVE STAR AUTO SALES.