Five Star Chevrolet Cadillac Buick GMC

***WARNING - DO NOT BUY HERE!!*** Cadillac.com had a promotion on their website that offered a $100.00 VISA gift card for coming in to a participating dealership and test driving a new Cadillac.com had a promotion on their website that offered a $100.00 VISA gift card for coming in to a participating dealership and test driving a new Cadillac. The only stipulations were that you had to be 21 or older, have a valid driver's license and show proof of ownership of a 2004 or newer vehicle. I registered for the test drive at Five Star Chevrolet Buick GMC Cadillac in Warner Robins, GA and got an email from one of the salesmen. I called him to confirm they were participating and he confirmed that they were. When I got there, however, they played dumb and showed me a piece of paper that showed it ending on April 17. I told them that the deal was current and that it was, apparently, extended. When it was obvious that they weren't going to honor the deal, I departed and communicated with them in sign language as I departed. These folk's pictures should be in the dictionary next to the word SHYSTER! They have proven their dishonesty to me and I'm sure they'd lie to anyone at any time for any reason. My advice to everyone - AVOID Five Star Chevrolet Buick GMC Cadillac like the PLAGUE!!! UPDATE: When I got home I realized they have spammed my email address to what seems like every auto dealership in the southeast. There does not seem to be a limit to their unethical practices. More

horrible service seen a truck that we was interested in online so I had my spouse send them an e-mail about it I got 40 calls back all trying to sell us that truck so we asked if the truck had a tow hitch online so I had my spouse send them an e-mail about it I got 40 calls back all trying to sell us that truck so we asked if the truck had a tow hitch on it and they stated they would go out and check and call us back but after 2 days I finally found out the truck had been sold 4 days earlier and was no longer available. I figured hey things happen so we ended up going back online. they had 3 trucks we liked so made a call to verify they were there before we went up to check on it. and they claimed they had 2 of them that fit what we wanted so we said ok but first they needed to make sure they could meet the terms which was we wanted pre approval of an amount that I could get we also stated which was what I wanted to pay per month and that it would only be my spouse because only one person was to be on it and how much we was willing to put down they said they would check into it they then called me back and wanted more money down so we did come up quite a bit and they said ok and said no problem we can do it we once again verified 2 of the truck were still there and they said yes. so we went down there. this is where it got really bad 1st they only had one truck they said they had to locate the other, few minutes later they said it was signed out back in January but they were bringing it back for us to look at it few minutes after that they came back and said they did not know where it was at. well that caused the first warning flag. 2nd when we got there they were very pushy to get my check for the down payment and we would not give them it till we made sure everything was correct. while waiting for him to get the paperwork they came back and said they could not do it for the terms so my husband asked what happen thought everything was pre done they stated that they were hoping before we got there it would have been done but could not do it and wanted me to be a co signer and I already told them it could only be one person on it and not anyone else. They said they had to have it so we were done then. This place is a joke the left hand does not know what the right hand is doing. be very careful and pay close attention to them when they are promising something they can't fulfill. this was done at 5 star Chevy of Warner Robbins More

I have had a bad experience with Hughes Honda, not once but twice. My husband and I were looking online, and we had found a 2013 Malibu that we really wanted to see about getting. So I called Five Star t but twice. My husband and I were looking online, and we had found a 2013 Malibu that we really wanted to see about getting. So I called Five Star to see if they still had the vehicle, and I was told yes. So my husband and I had dropped in to look at it after work one night this week. Test drove it, really liked the car. We wanted to trade in my 2013 Honda Civic for the 2013 Malibu. But when it really come down to the numbers, Five Star would not work with us. I knew that I would be a little upside down on my Civic. But I was not about to trade it in and be $10,000 upside down. I am not that stupid. So the salesman went and came back with some more numbers. He made several comments to me, "what do you expect us to do"? I looked at him and told him I didn't expect him to do anything for me. Asked for my DL back and my keys and walked out. I left him talking to my husband. Really pissed me off with his attitude. It was obvious that he did not want my business very much. Needless to say, I went home and really prayed about it. So I went to Jeff Smith Chevrolet, and I spoke with "MYRON" from Byron, very great salesman. They had the same exact car in stock but theirs was fully loaded. I explained my situation with the Civic and the bad experience I had encountered with Hughes Honda, he was able to make it happen for me to get what I wanted. And the great thing about it is my husband and I not only purchased the 2013 Chevrolet Malibu, we purchased my husband a 2014 Chevrolet Silverado. So I just wanted to let Five Star know that they just didn't miss out on 1 sale, they missed out on 2 sales. So great job for Myron, and William that could have been your sales, if you were more willing to work with someone. Maybe you need to go and take lessons from Myron- he is with Jeff Smith Chevrolet. More

My husband and I stopped by the dealership 9/13/13 to look at a couple of models. We were helped by David Henry. David was wonderful. He was knowledgeable about the different options on each car. He look at a couple of models. We were helped by David Henry. David was wonderful. He was knowledgeable about the different options on each car. He was very friendly and helpful. We were very likely going to purchase a vehicle that night if they could offer the car we wanted with all the options we chose. My husband was definite and clear that he wanted a v-6 engine instead of a 4 cylinder. David brought the sales manager in as (in his words) "The closer". He asked us to drive one of the models he had on the lot so we did. We realized after driving it that he was trying to play a trick on us and prove a point about the 4 cylinder verses the v-6. My husband told him at that time not to try to sell us something we didn't want. The sales manager was totally arrogant, condescending and disrespectful. He challenged my husband several times and followed us out the door continuing to push his point in a smart aleck manner. When we went to leave, he was still shouting things to my husband. David walked us to the car and tried to smooth things over and encourage us to still consider a deal with him. We really hated for him to lose a sale because he was so nice and helpful, but we will never visit this dealership again. The sales manager couldn't have ruined this sale any better if he had been doing it on purpose. I'm not sure he wasn't. If this dealership thinks this is the proper way to do business, they are the worst dealership I've ever seen. More

I have previously purchased 2 vehicles from Five Star Chevrolet and would have considered my self a loyal customer "until today" when I went to get my third" As a previous reviewer has mentioned i ha Chevrolet and would have considered my self a loyal customer "until today" when I went to get my third" As a previous reviewer has mentioned i have in fact witnessed them playing games with what they believe to be under educated and less fortunate people. I will be setting up a domain within the coming weeks fivestarsucks.com where video will be posted and lots of customer testomony of the shady and poor business practices of this dealership. if everyone that has been messed with by this dealership will join together to warn fellow consumers we can save alot of people alot of money. The salesmen are trained to lie the price they tell you and the price on the paper work will be different buyers please please Beware The salesman told me that a vehicle I purchased from them a year ago I was way upside down in because my previous salesman F***** me to bad. More

Extended warrenty stated tie rod not covered due to fair wear. I brought dealership pamplet showing platinum parts that were not covered and tie rod was not listed in exception list. Nic and management st wear. I brought dealership pamplet showing platinum parts that were not covered and tie rod was not listed in exception list. Nic and management step up and covered the service on part, I just paid for part. It is nice to see a dealership back up their customer. Thanks for your customer support! More

Very pleased with the service I received in the service department. I took my 2011 Malibu in for brake problems and was advised that I had a problem with my rotors. Nick was great at letting me know what department. I took my 2011 Malibu in for brake problems and was advised that I had a problem with my rotors. Nick was great at letting me know what I would need to do. He was able to get my front rotors replaced under warranty. I will glady return to the dealership to have the service done on my vehicle. A+ service and customer service from Nick and Tommy. More

Took truck in for weak brakes. Thought I had air in the abs. I already knew that 4 functional tests of the abs module were required for purging and only a dealer had the tool to do it. I asked if a brake b abs. I already knew that 4 functional tests of the abs module were required for purging and only a dealer had the tool to do it. I asked if a brake bleed would remove air from the abs and was told yes. The tech pulled my vehicle into the bay and the first thing he said was "I can't guarantee any pedal pressure." Should have pulled out right then. Silly me... The tech read some codes from my abs module. I spoke with the service rep and he told me about the codes. He couldn't tell me what the codes meant without charging me $120 for a diagnostic. I Googled the codes and read they might me caused by air. I again asked if air would be removed with a brake bleed and was told yes. I decided to go ahead and have the tech bleed the brakes. As I watched him head to the wheels with a wrench I told him that the truck had speedbleeders. He showed me his hand and said "I got this." Then when he reached the wheel and realized the wrench he grabbed was the wrong size he shook his head and did some mumbling. The speedbleeders are a different size and I tried to save him some effort. He performed a standard pump, open, close, release at each wheel without running the functional test. It seemed to me that the tech didn't want to work on my vehicle and did as little as possible to say he had performed a bleeding. When I was asked to pay I told them I didn't see the tech perform a functional test and that was when they told me the tech couldn't perform the test with the codes. I ended up paying for the bleed as it was "performed". While I was there another customer called in for a tow. Some time later I overheard the tow driver, who had arrived at the location the customer said he was, ask for the service rep to call the customer to see if he was still there. He had gotten a tow from another company. Another sales rep said to put something extra on the bill to repay the tow driver for his time and gas. I'm sorry if I wait long enough for your tow that I get tired of waiting and then call another company and the second company still get there first - you'd better not charge me for your delay and slow driver. More

My wife and I bought a pre-owned GMC Acadia and our salesman was top notch! Rich went out of his way to help us find the perfect vehicle for our current financial situation and really made us feel at salesman was top notch! Rich went out of his way to help us find the perfect vehicle for our current financial situation and really made us feel at home while we were at the dealership. He even came to our house to pick up one of the vehicles we traded in. Talk about service! I highly recommend this dealership,the customer service, and integrity of our salesman made our vehicle purchase a very rewarding experience. More

I would like to take a moment to thank the staff for being very professional, respectful and for treating my family like there own. The service was outsanding. I also want to say that Mr.Scott Tyner was being very professional, respectful and for treating my family like there own. The service was outsanding. I also want to say that Mr.Scott Tyner was the best sales rep I have ever encountered, he was very polite to me and my family. They made sure we was satisfied with the car that we wanted. we drove off the lot with the car that we loved. We will recomend this dealership to all of our friends and family. once again we thank you guy's More