My son was working with Keri on a truck and she called today to see if he was still interested, he made an appointment for 4:45 pm today. After arriving the dealership, he was told by another salesman (Kevin) the truck was already sold. Kevin showed us a 2012 Chevy Silverado with 77,000 miles for $19,500, my son filled out the credit application and Kevin showed us the initial monthly payment paperwork to gauge his budget. The highest monthly payment was $462 on that paperwork We told him this was his first time buying a vehicle and his budget would not permit him to go over $350 a month. Kevin acknowledged and we were discussing discounts and he indicated that the black book and NADA showed what they valued the vehicle but the Kelly Blue book showed $17,500. Not sure why the huge difference but then Kevin stated “if this deal was not going to happen over $200-$300 then he would not miss our business.” My 𝐅𝐚𝐦𝐢𝐥𝐲 has purchased five vehicles from Five Star Nissan and have never been spoken to this way. I’m not sure this is how to keep loyal Five Star Chevrolet customers.
Kevin came back and told us they were waiting on approvals then came back with the monthly payment paperwork reflecting the highest monthly payment of $662 then asked what we thought. He was not interested in working with my son just trying to make a sale.
Guess Kevin is a man of his word...he isn’t going to miss our business. We left promptly. I called to talk to the sales manager but he never returned the phone call.
I will never recommend nor purchase a vehicle from this dealership. They are very disrespectful not very customer service oriented.