The buying process was excellent. Everything else was trash. They have given me the run around about fixing my car since the day I purchased it. Finally received the full report from the service department and find out that my car was not NEW even though the paperwork says it is.
I regret to learn about your disappointment with our Service Department and would like the opportunity to discuss this with you in greater detail. Please do not hesitate to reach out to me. I look forward to hearing from you.
Thank you for assistance with the purchase of out new 2018 Buick Enclave. A special thanks to our sales representative, Kari Strickland. She was great! She worked very hard to get us a good deal and payments that suited our budget. We will definitely be recommending Five Star to anyone looking to buy a car.
We are also so pleased with our new Enclave. Perfect car for us!
Thank you for taking the time to recognize Kari and recommend us. We are hoping that the Enclave is treating you well. If you have any needs in the future, or even something as simple as a question, just know that we are here and ready to help. Thank you!
The staff was professional and very helpful. They told me about an issue with my tires but they didn't push me to buy. I would have given them a five star rating but I asked for any discounts on my service and the lady that checked me out didn't even look to see if there was anything available. During my last visit the guy gave me no hassle at all about checking and he found a discount for me.
We appreciate you bringing your experience to our attention. While we are happy to hear you felt our team was very helpful and professional; I would like to learn more about your check out process. If you are available, please contact me at firstname.lastname@example.org.
Hello there, thank you so much for sharing your great review with us! We are thrilled to hear Sean and Brad provided you with excellent service. It was a pleasure working with you. Congratulations on your new 2018 Chevy Silverado! We hope to see you again in the future.
Thank you for taking the time to share your five-star experience with us! We were glad to help you have a smooth purchase experience. We appreciate the recommendation, and we hope to serve you again in the future.
I have been a loyal customer since 2014 & I have purchased 3 cars in that time but after my experience on 3-10-18 by the used car manager & his boss I will never purchase another vehicle from them.The same issue I complained about at time of purchase which they said wasn't a issue was a same issue they found on my first oil change but did nothing to retaify the problem!!
Mr. Mitchell - we are very sorry to hear you were dissatisfied with your experience. We would like an opportunity to discuss it with you directly. Can you please contact me or my management team so we may speak with you? Please ask for me, Brad Williams or Alan Johnson. Thank you.
Jeremy Shaughnessy - General Manager
Good service, expensive, but good. Car went off of warranty at 50,000 miles. Received a service Leigh told indicating my tire pressure system needed service $400.00 later (included a recommended service) it was fixed.