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Five Star Chevrolet

Carrollton, TX

4.9
1,573 Reviews
At Sam Pack's Five Star Chevrolet in Carrollton, Texas, buying a Chevy isn’t just a transaction—it’s an adventure! Picture this: a showroom buzzing with excitement, friendly faces ready to help you find *the* perfect ride, and deals so good they’ll make you do a happy dance. Whether you're a truck enthusiast or a sleek sedan seeker, the inventory here is top-notch. Plus, the team knows how to make the process smooth, stress-free, and yes—fun! It’s more than just buying a car; it’s about kicking back, enjoying the experience, and driving off with a big Texas-sized grin.
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1735 SOUTH I-35E

Carrollton, TX

75006

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Showing 1,573 reviews

May 04, 2019

Best...Buying...Experience...Ever! From the moment my wife and I met our salesman, Lloyd Facen, until the time we took delivery of our new 2019 Silverado we felt like our concerns and n More

by Tim Cobb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey and Julian
May 06, 2019 -

Five Star Chevrolet responded

Tim, Congratulations on the purchase of your 2019 Chevy Silverado! If Lloyd or I can assist further by answering questions about your new truck's features or maintenance schedule, please do not hesitate to call us at 972-389-6700. We love having you and your wife's business. Thank you, Michael Leatherwood, Customer Relations Manager

May 07, 2019 -

Five Star Chevrolet responded

Thank you for sharing your review with us! We're glad to know that your experience was positive. Let us know if there's anything else we can assist you with. Hope to see you next time!

May 04, 2019

Excellent service in the service department Amanda was my service advisor and she everything that she could to help me with my car that is basically falling apart. She went out of her way to get More

by Jody23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda in the service department
May 06, 2019 -

Five Star Chevrolet responded

Jody, Thank you for the opportunity to provide the maintenance and repair of your vehicle. If Amanda or I can answer any additional care concerns, please give us a call at 972-389-6700. You are a valued customer in our service department. Take Care, Joe Marchbanks, Service Manager

May 07, 2019 -

Five Star Chevrolet responded

Thanks for highlighting our staff who were able to create a pleasant experience for you. Our team works together to complete service to your satisfaction. We hope to see you soon!

May 01, 2019

Great car They took great care of me. I haven't had a new car since 2012. With all the new technology that the new cars have I was completely lost. After they h More

by Redbuck123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Leatherwood
May 02, 2019 -

Five Star Chevrolet responded

Congratulations on your new Chevy purchase, Redbuck123! With all the new technology available since your last buy, please let Lloyd or me know if you would like to revisit the features in your car at 972-389-6700. Thank you for choosing Five Star Chevrolet. Sincerely, Michael Leatherwood, Customer Relations Manager

April 17, 2019

Honest Respectful Trusted Got a great deal on a barely used car. Able to negotiate a price for a vehicle that was best for my price range. Wonderful communication and friendly More

by FrankDaTanka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Volk
Apr 17, 2019 -

Five Star Chevrolet responded

FrankDaTanka, It is great to hear you are pleased with the deal you received at Five Star Chevrolet. Working in the best interest of our customers is always our goal. Thank you for sharing your comments and we look forward to serving you again. Please let Lloyd or me know when we can help you again at 972-389-6700. We appreciate you! Take Care, Michael Leatherwood, Customer Relations Manager

April 07, 2019

Very pleased Yesterday I purchased a new suv at Five Star Chevrolet and I’m so glad I came across them in my online search! From start to finish everyone was pleas More

by Shayla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Wilde
Apr 08, 2019 -

Five Star Chevrolet responded

Shayla, It is wonderful to hear you enjoyed your shopping visit with our team. Thank you for recognizing their efforts to make sure you had good experience. When you would like to revisit any of Chevy's technology or maintenance schedule on your SUV, please give us a call at 972-389-6700. You are appreciated, Michael Leatherwood, Customer Relations Manager

March 25, 2019

Great Service!! !! Will definitely be back soon!! Staff were attentive and super friendly. Outstanding Customer Service! Very happy with our New purchase!!!🤗🤗 Will More

by Gabby N Beto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Leatherwood, Jose Chavez, Jason Volk
Mar 26, 2019 -

Five Star Chevrolet responded

Gabby N Beto, Congratulations on your vehicle purchase! We are excited to have you both as our customers and welcome your calls at 972-389-6700 whenever questions arise. Thank you for choosing Five Star Chevrolet. Take Care, Michael Leatherwood, Customer Relations Manager

March 25, 2019

Buying my new car Lloyd helped me out with getting my new car, he is a very good and helpful guy. The whole dealership is very friendly, i would definitely recommend th More

by Jbegley00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda , Jason Volk
Mar 26, 2019 -

Five Star Chevrolet responded

Jbegley00, Always expect great service from Lloyd and our team at Five Star Chevrolet. Please reach out to Lloyd or me at 972-389-6700 if you have questions about your vehicle's features or maintenance schedule. We look forward to serving you for years to come. Thank you, Michael Leatherwood, Customer Relations Manager

March 25, 2019

5 STAR ALL THE WAY AROUND!!! Could not be happier with the truck & the dealership. i was shopping online & found a couple trucks. left my info on the website & within 15-20 min i More

by BEAR151310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian Equihua, Michael Leatherwood
Mar 26, 2019 -

Five Star Chevrolet responded

BEAR151310, Thank you for the great feedback of Lloyd's efforts. Although you are miles away, we will do all we can to advise you over the phone or through email when you have questions about your vehicle's features and maintenance. Please stay in touch with Lloyd or me at 972-389-6700 or mleatherwood@sampack.com. We look forward to seeing you again. Best Regards, Michael Leatherwood, Customer Relations Manager

March 25, 2019

Exceptional! From first contact to the end of my sale, everyone that was a part of my purchase was amazing. The level of service was exceptional. They never made u More

by issa2482
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian the finance guy, Michael Leatherwood, Bret Morris
Mar 25, 2019 -

Five Star Chevrolet responded

Congratulations, issa2482, on the purchase of your new Chevy! Your recognition of Lloyd and the Five Star Chevrolet team is truly appreciated. Please stay in touch if you would like to revisit any of your vehicle's features at 972-389-6700. Thank you, Michael Leatherwood, Customer Relations Manager

March 25, 2019

5 Star Very happy with my time with you guys yesterday the service was very good and very friendly will enjoy my new Spark thanks for all your help More

by sparklover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Leatherwood , Michael Leatherwood
Mar 25, 2019 -

Five Star Chevrolet responded

Thank you, sparklover, for sharing your feedback! You are a valued customer at Five Star Chevrolet. If I can be of further help with the features on your new Spark or if you have questions about its maintenance schedule, please stay in touch at 972-389-6700. You are a valued customer. Take Care, Michael Leatherwood, Customer Relations Manager

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