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Five Star Chevrolet - Service Center

Carrollton, TX

4.9
499 Reviews

499 Reviews of Five Star Chevrolet - Service Center

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January 22, 2016

VERY UNSATISFIED CUSTOMER Truck was damaged during oil change. I was told it would take one day to repair. Took a whole week to it back. Communication there is bad. I dealt wi More

by Rheanne Sanchez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom and Shelly French
Feb 16, 2016 -

Five Star Chevrolet responded

We strive to ensure that our customers are Completely Satisfied with their visit to our Service Department. I apologize that you did not have a good experience. It is true that one of our technicians damaged your vehicle during a routine oil change. We completely restored the dent in the vehicle to original condition. In addition, we did not charge you for any services performed. I am sorry you were informed it would only take a day for us to repair your vehicle. We were not happy with the condition of your vehicle after the initial repair and as a result sent this to be repaired properly. We have records that your Service Advisor, Tom, contacted you numerous times during this repair to keep you informed with the exception of one day. In addition, after you picked up your vehicle, our Customer Experience Specialist, Sita contacted you in regards to your satisfaction with your vehicle. When you expressed your frustration at your experience, I immediately contacted you to determine how we could rectify this situation for you. You expressed to me that there were additional repairs that had been suggested for your 2008 Avalanche. After speaking with our Service Director, I contacted you and told you that we would be happy to significantly reduce the cost of the parts as well as the labor (from $125 an hour to $90 an hour) for the additional repairs. You told me that you would speak to your husband about this and let me know. When I didn’t hear back from you later that day, I called and left messages for you on two separate days and times. We would still love the opportunity to earn your business again. Our offer for the discounted parts and reduced labor rate still stands. We truly care about our customers and although mistakes happen, we work hard to restore our customers’ confidence in us.

December 14, 2015

Always great customer service Needed a quick inspection for this confusing change to one sticker for inspection and registration. I was told to come right in and ask for Tom. When More

by angela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Smith, Sita
December 08, 2015

Well taken care of Made an impromptu call for oil and filter change and was accommodated immediately. Everyone there was cheerful, helpful and attentive. I look forward More

by cmoore9678
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve and Kevin
December 05, 2015

Service Craig was good and made sure I understand everything that was done. Everything went well. Had to take it in for a second time for my check engine ligh More

by Texasboy86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig green
November 15, 2015

GREAT service! The customer service at Five Start was wonderful! Everyone was very friendly and helpful. I will definitely be returning to this dealership! My kids a More

by Happiemomoftwo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin and Isabel
November 10, 2015

Outstanding Service Department I'm very pleased with the level of customer service I received at Five Star Chevrolet. When it came time to take care of the ignition recall on my Sa More

by GM12987
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Garcia
November 06, 2015

Great place to buy and service your vehicle I love the fact that Craig knows me by name and takes very good care of me and my Camaro SS! Also my sales guy, Kane always takes the time to come by More

by Trina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig, Kane
October 07, 2015

Awesome Service, Friendly Staff From the first person I spoke with regarding recalls on my 2014 Impala to the service technician handling my car, the service was top rate. I have alr More

by marisarene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer, Kevin,Craig
February 26, 2014

I am very pleased with the service I received on my last visit. I came in because I had heard about the ignition recall on the local news. I called and spoke with service consultant Tom who set me up with More

by maryxcutter
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Smith
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