Five Star Chevrolet - Service Center

Lied to by service adviser and service technician Very bad experience and I am still paying for it. I came to 5 Star because it was close. NO OTHER REASON. I took my 2016 3500 in because of fuel tank/ Very bad experience and I am still paying for it. I came to 5 Star because it was close. NO OTHER REASON. I took my 2016 3500 in because of fuel tank/gauge issues. After 2 days, truck was returned but the issue was not resolved. Returned again (trip 2) for same repair. Again, 2 days later (6 days now without truck counting the day left) the truck was returned but the issue remained. Returned to the dealer, same issue and left the truck. Told they REALLY needed to go through it so it was left for 4 days. (I'm up to 11 days now without the use of my truck). Came and picked up the truck, was assured that it was fixed....nope...same problem. By this point, they "SAY" they changed out a fuel tank, hose, transfer pump. They "SAY" they have Chevrolet involved and it is fixed. Nope. Return to 5 Star, spoke to service manager Joe and explained my frustration. Joe said they will take care of it. Service writer Ali called and said they need to remove the bed of the truck to check things out. Said they would need it for a week. Took the truck in on Thursday. Called on Wednesday for status and was told by Ali that the bed was off and they were working on finding the problem. Picked the truck up the following Monday and was told they replaced some more stuff and the service tech was going to show me "how to fuel my truck"....REALLY? So the tutorial consisted of the tech telling me that I needed to turn the fuel nozzle a little to the left and not put it in too far and slowly fuel the truck...if it didn't work, I was to look under the bed and move the fuel hose down a little to remove any kinks in the hose.... REALLY? Okay, at this point I needed the truck back since they have now had it for about 3 weeks total. Took the truck on the road....still not right. Fuel gauge goes to E, check engine light comes on and I need to go back to the dealer. I chose not to go back to 5 Star. Went to James Woods in Denton (32 miles away). 1 day in James Woods and the service manager called and said the bed had never been removed and they were looking into the other supposed "repairs". DO NOT TAKE YOUR VEHICLE TO 5 STAR CHEVROLET IN CARROLLTON. Those people will lie to your face. More

Minor warranty repair, oil change and tire rotation Everything was accomplished on time and with courtesy. I was also spotted by my salesman who came up and greeted me as well. Very friendly and profess Everything was accomplished on time and with courtesy. I was also spotted by my salesman who came up and greeted me as well. Very friendly and professional dealership. More

Best service in all of the years ! I am an older customer and wish to commend the service Adviser Jeff Mauldin for the his help in trying to find out what the irritating growling sou I am an older customer and wish to commend the service Adviser Jeff Mauldin for the his help in trying to find out what the irritating growling sound was I had in my Uplander Van. He was patient and understanding. This was the third time I had attempted to take the auto in for service to cure the sound. ( Each time before, something else was done in service, but could not get the van to fail so the growling continued---not on a continuous basis,---- but it made me nervous !!!) After searching for sometime, the service mechanic Angel , solved the problem after a test drive when finally the auto decided to fail so he could hear the sound I was complaining about. I am a happy customer thanks to the great service, Mrs Clara More

Good Service My SSR was ready when promised and good communication from Dustin, my advisor. The labor price was a little high and so I'm glad I bought the parts fr My SSR was ready when promised and good communication from Dustin, my advisor. The labor price was a little high and so I'm glad I bought the parts from GM Direct. More

Just the best Always the best service with friendly and knowledgeable employees. The facility is absolutely gorgeous with at least 3 to 4 waiting areas..take your Always the best service with friendly and knowledgeable employees. The facility is absolutely gorgeous with at least 3 to 4 waiting areas..take your pick. Complimentary wi-if, big screen tv’s. More

A truly customer-focused experience with everyone! It doesn't matter if you are coming in for a repair, regular service, an oil change or something as simple as a state inspection - everyone you come i It doesn't matter if you are coming in for a repair, regular service, an oil change or something as simple as a state inspection - everyone you come in contact here treats you like you are the most important person in the world. It's that's customer focus and attention to detail that keeps me coming back and makes it a 100% definite that when the time comes to get a new Chevy - it will be coming from Sam Pack's Five Star Chevrolet! The peace of mind I get from knowing they "have my back" is invaluable and I wouldn't trade it for anything. More

5 Stars for 5 Star Super service. Came in for state inspection. Ollie met me at the car before I could get out of the car. In addition they automatically checked the fl Super service. Came in for state inspection. Ollie met me at the car before I could get out of the car. In addition they automatically checked the fluid levels and tire pressure. They also washed my car. Such great service! More

Great service for maintenance The service has been great from the start of the purchase of the vehicle. I can always count on Five Star to call or notify me with the service remin The service has been great from the start of the purchase of the vehicle. I can always count on Five Star to call or notify me with the service reminder. They have demonstrated to me the willingness to keep the maintenance up on my vehicle, and to maintain a friendly relationship with me the Service and Sales departments. I look forward to doing maintenance and business with Five Star in the future. More

Best customer service AFTER the sale! Everyone was so nice, the waiting area was spacious and clean. Much better than Stonebriar Chevy. I drove out of my way to come here after I moved to Everyone was so nice, the waiting area was spacious and clean. Much better than Stonebriar Chevy. I drove out of my way to come here after I moved to McKinney instead of returning to rude people. I was called to make an appointment and when I arrived I was told I would not have to wait because I had an appointment. I was offered the option of 2 waiting areas, and told what to expect on either area. There were drinks and comfortable seating. When my car was ready, Dustin escorted me to checkout and stayed present to escort me to my car. My oil change was covered by my extended service plan. Stonebriar Chevy charged me for my previous oil change. I have been raving about my experience all day today! More

good work guys This dealership has great people and great service! they go the extra mile--even took the time to clean my chrome wheels on my ZO6!! This dealership has great people and great service! they go the extra mile--even took the time to clean my chrome wheels on my ZO6!! More