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570 Reviews of Five Star Chevrolet - Service Center
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August 27, 2016
Frustrated and tired of calling but I had been calling this dealership back to back for hours and couldn't get a hold of anyone until t Jennifer the receptionist helped me. My car has be I had been calling this dealership back to back for hours and couldn't get a hold of anyone until t Jennifer the receptionist helped me. My car has been in service multiple times and I just needed to talk to my adviser Eric. She told me that they were short staffed and that Eric would contact me at his next available time. She. Made sure to keep me updated and remained calm while I took out my frustrations on her. Thank you five star Chevy because of the service from Eric and Jennifer I will continue to service here More
by Roxi214
Employees Worked With
Eric Leighton, Jennifer Orihuela
August 07, 2016
Truly honest reliable service Amazing customer service quality work great communication Quick service Tom and Rick statyed in touch with through the entire process of repairing m Amazing customer service quality work great communication Quick service Tom and Rick statyed in touch with through the entire process of repairing my used tahoe that I bought at amother dealership buy treated me like I bought my tahoe there and helped me fix an impossible situation I recommend this dealership ti anyone who respects quality and awesome attention to all details and aspects of dealing with a service department More
by Klh
Employees Worked With
Tom Smith and Rick
July 06, 2016
Great as usual Will always return to have Tom take care of my vehicle. My vehicle was purchased here and no other mechanics have worked on it. Thanks for the excep Will always return to have Tom take care of my vehicle. My vehicle was purchased here and no other mechanics have worked on it. Thanks for the exceptional service. More
by Mimi
Employees Worked With
Tom Smith
June 15, 2016
Always Great Customer Service My experience here is always exceptional and anyou thing that may present itself as aneeded issue is addressed with the utmost professionalism. Great My experience here is always exceptional and anyou thing that may present itself as aneeded issue is addressed with the utmost professionalism. Great team at Five Star Chevrolet! Thanks for the continuously great customer service! More
by Jbizo
Employees Worked With
Eric Leighton, Billy Washington
May 16, 2016
Loud noise in engine Brought truck in with a loud noise in the engine. Turns out it was a bad cam. Greg and his team did a great job! Brought truck in with a loud noise in the engine. Turns out it was a bad cam. Greg and his team did a great job! More
by OleMissRebel
Employees Worked With
Greg Turk
April 29, 2016
Easy in and out. I like their first in and first out service. Makes waiting so easy on the watch! Always pleasant and cheerful employees. Makes me feel like a valued c I like their first in and first out service. Makes waiting so easy on the watch! Always pleasant and cheerful employees. Makes me feel like a valued customer. More
by Fearless Fred
Employees Worked With
SErvice writer
March 18, 2016
Horrible experience!!!! They charged me $149 for check engine light !!! I was never told I was going to pay that much just for a diagnostic. If I would've known I would've They charged me $149 for check engine light !!! I was never told I was going to pay that much just for a diagnostic. If I would've known I would've gone to auto zone or another place it would've been free. The Service Lady called to explain the diagnostics and gave me my totaI and not once did she tell me that my total was for the check engine light. I went in to get my tire patched and for a warranty (recall) when I was there I mentioned the light was on and the Service lady sayed ill look at it, but forgot to mention the part were she was going to be charged over $100 for it.I left with my tire not patched and with my car being in the same condition as it was. On top of that I found out I was charged almost $15 for a service that they have no idea what it was for. Im still waiting for the manager to call me back! I Do Not Recommend this place!!! Hummer H3 More
by CatyH3
Employees Worked With
Cat (the service lady)
March 14, 2016
repaird paint flaw on doors The service advisor was very helpful and kept me updated through the entire experience. They had to outsource the repair. I was contacted with an appo The service advisor was very helpful and kept me updated through the entire experience. They had to outsource the repair. I was contacted with an appointment and loaner truck was provided More
by scottmcbride
Employees Worked With
Eric service advisor, Eric Leighton
March 14, 2016
Regularily scheduled maintenance Despite the fact that I scheduled my service om-line, and received a confirmation from the service advisor, but he knew nothing of it when I arrived e Despite the fact that I scheduled my service om-line, and received a confirmation from the service advisor, but he knew nothing of it when I arrived early Monday morning, Eric and Tom did everything within their power to recover from the computer glitch, and as always, took great care of me. They are great! Hopefully the on-line scheduling will be looked at and corrected. More
by David D.
Employees Worked With
Eric, and Tom, Eric Leighton
February 29, 2016
Great service I been to other places to get my truck serviced and they usually don’t take the time to understand your needs and verify your warranty after you have I been to other places to get my truck serviced and they usually don’t take the time to understand your needs and verify your warranty after you have told them. I’m glad here I can just go and they will look up everything you have and tell you all you need to know. I’m very happy with this place and I’m going to bringing my truck here from now on. More
by Mzayas
Employees Worked With
Mr.Smith
