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Five Star Chrysler Dodge Jeep Ram of Macon

Macon, GA

4.1
442 Reviews

3068 Riverside Dr

Macon, GA

31210

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Showing 442 reviews

July 08, 2021

Took my Dodge to them and I specifically asked for Mopar parts and come to find out they put after market parts on my car cause it’s at another dealership for the same reason they were supposedly had fixed, More

by alisonrjay05
Recommend Dealer
No
Employees Worked With
Casey Hall
Jul 08, 2021 -

alisonrjay05 responded

They will put aftermarket parts on your vehicle without your knowledge, it happened to me, very unprofessional a total ripoff

Jul 09, 2021 -

Five Star Chrysler Dodge Jeep Ram of Macon responded

Hello, I would appreciate the chance to speak with you regarding your service visit so that we can better understand what happened. Please feel free to reach out to me at your own convenience. I look forward to connecting with you to address your feedback. Best, Patrick Hoye General Manager phoye@fivestaronline.net

July 08, 2021

Keith and jake at the hundai store are EXCELLENT! You need more like them....people oriented, professional, and dedicated to customer satisfaction. They were always willing to GO THE EXTRA MILE👍 More

by Joy.story
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith, Jake
Jul 09, 2021 -

Five Star Chrysler Dodge Jeep Ram of Macon responded

Thank you for the wonderful review, Joy! Our team is always happy to help. We love having you as a part of the Five Star Chrysler Jeep Dodge Ram Macon family.

July 08, 2021

Took my Jeep Wrangler in to have them check an electrical issue with the AC. They diagnosed it quickly and turned the vehicle around promptly once the part arrived. They kept me informed as to what was going More

by robert.fisherga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The service person is listed
Jul 09, 2021 -

Five Star Chrysler Dodge Jeep Ram of Macon responded

Hi Robert, Thank you for your positive review. We are thrilled you had a timely, informative and helpful service for your Jeep Wrangler. We appreciate you choosing Five Star Chrysler Jeep Dodge Ram Macon and we look forward to your next visit with us for any of your automotive needs.

July 07, 2021

Everyone is very friendly and helpful I would definitely recommend this dealership to anyone wanting a good dealership experience, I give only 4 stars because when I had to order a part they never call me More

by Jeep renegade jeepster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Heitz, Mitch Burney
Jul 09, 2021 -

Five Star Chrysler Dodge Jeep Ram of Macon responded

We appreciate you choosing Five Star Chrysler Dodge Jeep Ram of Macon, we are proud to have you as a customer.

July 03, 2021

I LIKE THE DEALERSHIP BECAUSE, I DON'T HAVE TO WAIT LONG AT ALL BEFORE I WAS SEEN. I WAS ASKED HOW IS MY DAY AND WHAT BEINGS ME TO Five Star today. I told them what was going on,and it was taken care More

by zackgladiator.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jane Ellen Crowe
Jul 05, 2021 -

Five Star Chrysler Dodge Jeep Ram of Macon responded

Hi there, thanks for the kind words for our team! We're glad to hear they've taken great care of you. We hope to work with you again soon.

June 30, 2021

Would love to work with my sales agent Tyrese Robinson again he made me experience worth coming back for More

by Sting
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyrese Robinson
June 29, 2021

I found a vehicle on their website that every other dealership was asking far more for. They were prompt, courteous and most importantly they kept their word on all points! More

by Michael
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cathleen Jackson, Matt McDaniel, Rohan
June 26, 2021

My service guy was respectful,an very hands on.got me outta there in a timely fashion.couldn’t had a better guy to help me More

by Brashersmack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Heitz
June 24, 2021

Warranty company approved.a lifter job which is 16 lifters.five star put 4 lifters in which is 1 set 4 sets was approved. Now they hanging up on me check engine lite was on when they got it they did More

by Jayjohn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derek Bohannon , Brad Heitz, Donald Budney
Jun 25, 2021 -

Five Star Chrysler Dodge Jeep Ram of Macon responded

Jayjohn, I take your feedback seriously and would like to connect with you to better address your recent service experience. Please contact me when you have a moment. Thank you. Best, Patrick Hoye General Manager phoye@fivestaronline.net

Jun 28, 2021 -

Jayjohn responded

Reached out to patrick hoye no respond yet,warranty company have paid ovrr $5000.00 should be first priority

Jun 28, 2021 -

Jayjohn responded

Who is the general manager for the service department thats who im trying to reach

Jul 03, 2021 -

Jayjohn responded

Update patrick hoye is a automated message and matt McDaniel dont give a f***k there you go thats management at five star 3080 riverside dr. Macon ga

June 23, 2021

Service was good, I just didn’t like that fact that I was charged more to put my car battery in than the battery itself. Plus I had to leave my car and there was no one to pick me back up. I had to find a ri More

by Jackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea
Jun 25, 2021 -

Five Star Chrysler Dodge Jeep Ram of Macon responded

Jackson, Thank you for taking the time to share your review. We take your feedback very seriously, and I would appreciate the opportunity to speak with you to address your concerns further. Can you please email me at a time that is convenient for you? I hope to hear from you soon. Best, Patrick Hoye General Manager phoye@fivestaronline.net

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