My husband and I signed for a used car April 30,2011 and
was told mid part of June to bring car back because bank had not approved the loan. Five Star lied to my husband and I from the jump start. Finance
was told mid part of June to bring car back because bank had not approved the loan. Five Star lied to my husband and I from the jump start. Finance manager told me to make first payment to Five Star which I found to be a bit shady ( I had already recieved a letter of denial from finance company), which at this point I asked if they wanted the car back. He stated no that the deal is for us to pay the first month payment to them and the finance company will send payment letters/approved. I took it upon myself to make a call to the finance company regarding this, I was told that the loan was denied and that did not make such deal with Five Star Dodge. I informed the finance manager of this, I was told them to bring the car back or they would have it towed from either my workplace or home forfeiting my deposit. I felt horrible, by the unprofessionalism from the manager, finance manager and salesperson. I was furious because I had no other transporation after riding in this car for near three months. The finance manager and manager had no heart or emotions about the way I was being treated. I was even told that I should appreciate them trying to get me the car. But, never did they once apologize for lying to us. The only thing they were concerned about was the sale. By the way there was little gas in the car, we had to ask them to detail the car, they left someone else personal information in the dash board of the car, and got only one key and was told that was all they had. Customer Service? Where and from who at this place. Professional? Where and from who. Its like a factory line of meat being processed, not taking in consideration to the care, quality, accurate information, and importantly loyalty. My husband and I was upfront with them about our poor credit history and where we wanted our payments. We were honest with them and we expected them to do same. We expect no one to be perfect but just be upfront with things. THERE WAS NONE! I will never go back to Five Star Dodge if it was the only car lot on the face of the earth...I'll rather walk.