Five Star Chrysler Dodge Jeep Ram of Macon

I have visited the dealership for sales & service. I just bought my 2012 Hyundai Sonata and i love it. I could not be more pleased with people there. just bought my 2012 Hyundai Sonata and i love it. I could not be more pleased with people there. More

They make lots of promises never keep them don't listen to anything they promised you get it in writing or go to a better dealership my new 2011 has 1700 miles on it already has issues dropped my new car o to anything they promised you get it in writing or go to a better dealership my new 2011 has 1700 miles on it already has issues dropped my new car off had to take the BUS home no loaner or help 5 star has no love for the customer only their money More

My husband and I signed for a used car April 30,2011 and was told mid part of June to bring car back because bank had not approved the loan. Five Star lied to my husband and I from the jump start. Finance was told mid part of June to bring car back because bank had not approved the loan. Five Star lied to my husband and I from the jump start. Finance manager told me to make first payment to Five Star which I found to be a bit shady ( I had already recieved a letter of denial from finance company), which at this point I asked if they wanted the car back. He stated no that the deal is for us to pay the first month payment to them and the finance company will send payment letters/approved. I took it upon myself to make a call to the finance company regarding this, I was told that the loan was denied and that did not make such deal with Five Star Dodge. I informed the finance manager of this, I was told them to bring the car back or they would have it towed from either my workplace or home forfeiting my deposit. I felt horrible, by the unprofessionalism from the manager, finance manager and salesperson. I was furious because I had no other transporation after riding in this car for near three months. The finance manager and manager had no heart or emotions about the way I was being treated. I was even told that I should appreciate them trying to get me the car. But, never did they once apologize for lying to us. The only thing they were concerned about was the sale. By the way there was little gas in the car, we had to ask them to detail the car, they left someone else personal information in the dash board of the car, and got only one key and was told that was all they had. Customer Service? Where and from who at this place. Professional? Where and from who. Its like a factory line of meat being processed, not taking in consideration to the care, quality, accurate information, and importantly loyalty. My husband and I was upfront with them about our poor credit history and where we wanted our payments. We were honest with them and we expected them to do same. We expect no one to be perfect but just be upfront with things. THERE WAS NONE! I will never go back to Five Star Dodge if it was the only car lot on the face of the earth...I'll rather walk. More

THE STAFF AT FIVE STAR CHYSLER JEEP DODGE OF MACON WAS VERY WELCOMING AND PROFESSIONAL. THE SALES PROFESSIONAL MARCUS GAY, WAS VERY NICE, AND HE DID NOT TRY MAKE US PURCHASE A VEHICLE WE DID NOT WANT. VERY WELCOMING AND PROFESSIONAL. THE SALES PROFESSIONAL MARCUS GAY, WAS VERY NICE, AND HE DID NOT TRY MAKE US PURCHASE A VEHICLE WE DID NOT WANT. More

I have been looking to buy a used Dodge Charger SRT 8 for months, I researched and found what I wanted. I went to a different dealership because of a friend that worked there, they "found" me a car that was months, I researched and found what I wanted. I went to a different dealership because of a friend that worked there, they "found" me a car that was way over my budget and when I insisted that I couldn't afford that car, the scoffed and said they'd find one cheaper. I found the car and they didn't want to get the car but at my husband's insistance they tried but they still charged me almost $10,000 over what that car was worth, we knew then that we couldn't deal with that dealership. We had been pre-approved through our credit card company and decided to try and see if we could go that route in getting a car. Five Star Dodge was listed as the dealership to talk to. We called and set up an appointment and all of my expectations were met. They found me a car, worked out the details and the deal was sealed the same day. The car was 1000 miles away and it was in my hands in a week, and I was so proud of the car and the people at the dealership, they helped me when I thought no one would. I will definitely be buying my cars from this dealership from now on. A big thanks goes to Mr Ben Goodman for doing all you could in my search, you did a great job and to Marcus for hanging in there with us. Your kindness is greatly appreciated and I will be sending as many as I can to you. Thanks, Stephanie Lang More

I visited this dealership a week ago and I had the pleasure to work with both gentlemen mentioned above. I have had bought plenty of vehicles in my past, and the friendliness, enthusiasm and quality o pleasure to work with both gentlemen mentioned above. I have had bought plenty of vehicles in my past, and the friendliness, enthusiasm and quality of service was outstanding. They provided me with all the information necessary to make a well informed decision, and they never made me feel forced to buy a vehicle. The way they do business is very upfront and disclosing all the numbers on a very clean way. This is the first time I have bought a vehicle from Five Star and definitely from now on this will be the only dealership I will do business with. Thank you Five Star Team!!! More

Dishonest, Pushy, Changed the asking price once we went into the finance office. Made repair promises that were not kept after the vehicle was purchased. Even after we signed we had to re-sign the followi into the finance office. Made repair promises that were not kept after the vehicle was purchased. Even after we signed we had to re-sign the following week because the dealership manager did not approve the paperwork. Had to drive 40 miles to this dealership 6+ times in 2 weeks to attempt to resolve. More

Horrible service! We purchased 2 vehicles from this dealership, which we will never purchase from again. The purchasing of the vehicle went okay (we got a pretty good deal on both vehicles). They then dealership, which we will never purchase from again. The purchasing of the vehicle went okay (we got a pretty good deal on both vehicles). They then tried to screw us by telling us there was no way we'd be able to get a loan on 2 used cars even w/ a cosigner, and tried to get us to buy a smaller new car (similar to the size we just traded in) which we needed a larger car. We just left, and went and got the loan just fine with our credit union. Then when we had a problem with the bank letting our check bounce (when we had overdraft protection) 5 Star leaves us a rude threatening message stating if they don't get a hold of us in time they will contact the proper authorities and we'd goto jail... (I was at work where they did get a hold of me just fine.) More