Five Star Chrysler Dodge Jeep Ram of Macon

No way to give a negative unfortunately. My saga started off Sunday morning as I went out and my 2016 Jeep Renegade refused to start. We tried all the home remedies and nothing worked, so, being new to Mac off Sunday morning as I went out and my 2016 Jeep Renegade refused to start. We tried all the home remedies and nothing worked, so, being new to Macon, I did a google search and found a nearby dealership; Five Star Jeep Chrysler Dodge. It was close and so I called the, scheduled an appointment and arranged for a tow truck. Once the truck had left, I called them back and told them the Jeep was on it's way. I was told that since it was being towed now, they would move me up on the schedule and someone would call me; cool. I waited and waited and then got busy and by the time I realized I hadn't been called, it was to late to call them and get a live person. I called and left a message to please call me ASAP as I needed to find out about my Jeep and make arrangements for travel/work etc. The next morning, after waiting an hour after they opened, with no phone call, I tried to call back. Guess what? One of the google numbers is a dud. I kept getting busy signal, busy signal (got calls on my phone, so it wasn't my end). So I borrowed a car (Thank You!) and drove to the dealership thinking maybe their phone system was out; it wasn't. When I said maybe someone should check their google listing I was told 'I don't have any control over that', accompanied by the laughter of another employee. Attitude, nice. Then THEY DIDN'T KNOW MY JEEP WAS THERE. I was asked 'Do you see it?' Do I see it? On your lot? The place I called to confirm it was being brought there; no, I didn't see it A different employee stepped up then, went to look for it, came back with my key fob that has been left in the Jeep. Good thing it wouldn't start, huh? Otherwise someone could have had a free Jeep. Well now that I was there in person they put my service request into their system and got my info and told me someone would call. I even got a text message from Derek (whom I'm told is a manager) and he said to let him know if I had questions. A few hours past, no one calls, I text Derek. Derek does not text back. I call the dealership, I'm assure someone will call me as they are running the diagnostic on my vehicle. Three guesses? No phone call, nothing, no communication whatsoever. Once again the day got away with me, I left a message. This morning (Day 3) I called them up to let them know that I was retrieving my Jeep and would not need their services. The girl on the phone proceeded to interrupt me with excuse after excuse. I told her the convo was over, I was sending a tow truck, could they possibly be able to direct him to my Jeep or did I need to be there in person to do that, too? In summation, I talked to Larry at Larry Bush tires who was more helpful in 5 seconds than Five Star has been in 3 days. He is getting my business now. Don't go here, they are full of excuses, attitude and incompetence. And although Larry has not seen my Jeep yet, I'm sure he'll do an fantastic job just from a 5 minute phone conversation. Five Star seems content to be non communicative about an essential part of everyday life; your car. Avoid them. More

I called to set a test drive with a specific vehicle as seen on their site. The sales rep Ms Dorothy Lamar haves me a heads up that someone else had their eye on the vehicle. Made my way out there earli seen on their site. The sales rep Ms Dorothy Lamar haves me a heads up that someone else had their eye on the vehicle. Made my way out there earlier then anticipated. Ms. Dorothy was very patient and kind. She also like to get to know her customers. She took her time to go over the vehicle we were in, BUT I ended up getting a different SUV due to color. Lol More

Very good service. The sales people know their business. Friendliness with a smile. No problems. Friendliness with a smile. No problems. More

Janae, Tim, and Rohan were all absolutely fantastic from beginning to end. Janae is a treat to work with. Personable and professional. Tim communicated quickly and smoothed out every concern or question we beginning to end. Janae is a treat to work with. Personable and professional. Tim communicated quickly and smoothed out every concern or question we had. Rohan was thorough and obliging. With the deal done....we love the car. They all worked to make it happen and we're glad to have had the experience of dealing with all of them. Five Star really deserves ten stars! More

Antonio was an exceptional salesman.He was very through threw the my whole buying experience. threw the my whole buying experience. More

Little confusion in the beginning but they worked hard to get it done and delivered the car . get it done and delivered the car . More

Dealer pricing, and car buying process was simple and very rapid. I would definitely return. very rapid. I would definitely return. More

Antonio was very professional and friendly.The staff was very friendly.Antonio is an exceptional salesman. very friendly.Antonio is an exceptional salesman. More

My appointment was on time everybody was very helpful and the facilities were very comfortable. the facilities were very comfortable. More

From my first interaction until my Jeep was returned every interaction with the staff at FiveStar was just that…. 5 stars. My amazing service writer, Jane, met every single challenge my Jeep (purchased every interaction with the staff at FiveStar was just that…. 5 stars. My amazing service writer, Jane, met every single challenge my Jeep (purchased from another local dealer) had with a smile and a rapid efficient solution. Then James, who is upper management in service Dept got involved to ensure his dealership excelled not only in fixing the “other guy’s” blatant undisclosed problems but guided me through how to maximize my warranties abd coverages and minimize my out of pocket expenses. The man even filled in for an ill employee and personally ensured the car was returned to my home ahead of schedule since I’m a single mom with one car. Treated like I was the only customer or family from the start and as a result I will be a Five Star customer for life. Thanks Five Star!!!! More