Five Star Ford Lincoln

The courtesy and professionalism of our salesman, Mr. Christian Shelley, was of the highest quality. He worked tirelessly with us and for us, arriving at a final contract agreeable by all. However, the f Christian Shelley, was of the highest quality. He worked tirelessly with us and for us, arriving at a final contract agreeable by all. However, the financier did not fully explain that GAP was included in the contract upon signing. Had he done so, as required, such would have been declined on the spot, versus our having to contact the finance company seeking its removal ourselves. Overall, we were quite satisfied with the dealership, our salesman, and the vehicle purchased. We highly recommend Five Star Ford Lincoln of Warner Robins to anyone seeking to purchase either a new or used vehicle. More

The staff was very nice and helpful and assisted in making this a smooth process. making this a smooth process. More

This dealership goes above and beyond before/ after the sale. Very impressed. Thanks everyone for the help. sale. Very impressed. Thanks everyone for the help. More

This place will rip you off! Took my vehicle there when it broke down. The service advisor would not listen to me when I told him what the code said and what part needed to be ch Took my vehicle there when it broke down. The service advisor would not listen to me when I told him what the code said and what part needed to be changed. The technician confirmed the same code. S.A. came and told me that the TCM had to be replaced and I'd get my truck back the next day. I went there about the end of business because I got no notice of anything. When I got there, the S.A. and technician had left for the day. I was told by someone else that my truck was not ready. They were having issues with programming the PCM. I was told they would get it programed and I should have it the next day. This time I was contacted and was told they were still having problems programming the PCM. The data link to Ford was down and they couldn't get it programed. They told me if the data link was back up, I'd get my truck Monday. Monday I was contacted and was told my truck was fixed and ready. I show up, paid the bill and go out to my truck. It would not start. Had the exact same problem it came in with. Went back in and told the S.A. that it wouldn't start. He acted like he didn't believe me and tried himself. He called a technician over and confirmed it had the same problem it came in with. The S.A. came over to me and asked if I wanted to take it there. I asked how was I going to take it somewhere else, and that I just paid for them "fixing" it, yet it wasn't fixed! He went back over to the technician, talked for a little bit, then came back to me. Told me they were going to change this part out (the same part I told them was bad) and they were going to do it for free. When they called me to pick the truck again, it started. The S.A. was not there so I couldn't get an invoice of what they did. The guy that was helping me told me that they would email the invoice to me the next day. The S.A. couldn't even bother to do that. So I went there and made them give me a copy of the invoice. What a difference in the cost!! I was too pissed to try and argue with them about it. I took the truck and went home. I did call Ford Motor Company and filed a complaint. After about a week, I still have not heard from Ford Motor Company, so I called them. They told me that the complaint was still open but I needed to speak with Five Star Ford of Warner Robins. So I went back and spoke to the Service Manager. He only wanted to refund the diagnostic part of the bill. That's only a fraction of the difference of what they did that didn't fix my truck and the cost of changing out the part I told them was the problem and that fixed my truck! I still have a complaint with Ford Motor Company, but haven't heard from them. That in itself tells me how much Ford cares about customer service. The only reason I took it to them is because I'm a disabled veteran and was not able to do the work myself. So they have no problems ripping disabled people off whatsoever! I grew up loving Fords, always had good luck with them. After this, I'll NEVER go to Five Star Ford of Warner Robins to have anything done to any vehicles nor will I ever buy a vehicle from them! As far as Ford Motor Company, I'll NEVER buy a new Ford ever again! Let me add this as well. While my truck was in the shop, they also did some recall repairs. They left the seat belt boots loose. The passenger door handle and lock is in worse condition than before they "fixed" the recall issue! Talked to a Manager and was told the customer service manager would call me. It's been almost a week now and not a single call. Now after seeing this type of workmanship, I really question what kind of work they did to the area I can't see! Just a heads up everyone!! More

Sales representative was extremely helpful, did not feel pushed or railroaded. Already knew service was top notch. Received a fair deal. Sales rep was patient in explaining all features as have not purchase pushed or railroaded. Already knew service was top notch. Received a fair deal. Sales rep was patient in explaining all features as have not purchased a new car since 2005. More

Demarcus Banks is a rock solid sales professional. His communication and follow-up were extremely pleasant. Unfortunately his sales manager recommended I purchase my two Branco sports elsewhere. I wou His communication and follow-up were extremely pleasant. Unfortunately his sales manager recommended I purchase my two Branco sports elsewhere. I would’ve loved to have made a deal with Demarcus and I appreciate the time and effort he put into my potential purchases. More

Fast, friendly, helpful! Had some minor blemishes on the vehicle and they touched it up for the asking. Price was well below Kelly and NADA. Couldn't say no and couldn't ask Had some minor blemishes on the vehicle and they touched it up for the asking. Price was well below Kelly and NADA. Couldn't say no and couldn't ask for a better experience. More

My sales person was extremely nice and kind. She was very helpful and patient and answer all my questions and concerns She was very helpful and patient and answer all my questions and concerns More

Already made my first payment but I still have not received my license plate yet. Contacted the office and I was asked to call the tax office. It sounded not right, but I still called the tax office b received my license plate yet. Contacted the office and I was asked to call the tax office. It sounded not right, but I still called the tax office because I needed my license plate before the temporary expired. Called the tax office twice and received the same answer that the dealership office should have called the tax office because the customer paid the dealership for service. I contacted Five Star Ford by email more than three times, and called them more than three times but it was straight to the voicemail. I left my message but never received a call back. Conclusion: Great service at the time of purchase, but terrible service after purchase completed. I cannot drive my truck until I receive the license plate. More

Friendly staff nice dealership helpful knowledgeable assisting clean hospitable nearby help resolve issues communicating accredited assisting clean hospitable nearby help resolve issues communicating accredited More