Five Star Hyundai Albany

Great Service Everything was great ! I am apart of the restart program, which really meant a lot to me because I am an older guy with kids that may need help in the Everything was great ! I am apart of the restart program, which really meant a lot to me because I am an older guy with kids that may need help in the near future with buying cars & other needs that require credit. More

Satisfied Customer I absolutely love my Brand New 2016 Hyundai Sonata Sport. The staff was very professional and made sure that I got exactly what I was looking for. Mr. I absolutely love my Brand New 2016 Hyundai Sonata Sport. The staff was very professional and made sure that I got exactly what I was looking for. Mr.Jones and Ms. Brittany Price were very great and made buying a new vehicle an excellent experience. I will definitely recommend all of my friends and family. More

Happy Customer I'm really enjoying my new car. I took my cousin to your lot on March 12th and she's moving her car as well. Again Thanks!!! I'm really enjoying my new car. I took my cousin to your lot on March 12th and she's moving her car as well. Again Thanks!!! More

Ron Jones really Did Dat deal ! Ron Jones from the television to in person he is a class act he does a great job running that place! If I had to do it all over again I would Dodatdea Ron Jones from the television to in person he is a class act he does a great job running that place! If I had to do it all over again I would Dodatdeal again! More

Excellence !!! Great customer service from the moment I entered the door. Leroy went over and beyond in making sure I was satisfied. I will recommend this dealershi Great customer service from the moment I entered the door. Leroy went over and beyond in making sure I was satisfied. I will recommend this dealership and sales consultant to everyone I come in contact with. More

Best Hyundai Dealership in Georgia I came into the dealership not knowing if I would be able to purchase a new car. When I came into the dealership I was put at ease with how friendly e I came into the dealership not knowing if I would be able to purchase a new car. When I came into the dealership I was put at ease with how friendly everyone was and how efficient they were. I was in and out in no time and drove off with my brand new Hyundai. More

Wasn't satisfied Internet sales rep did a good job working on price of car.told him we wanted a white or black sonata with a sunroof and leather seats, told us he didn Internet sales rep did a good job working on price of car.told him we wanted a white or black sonata with a sunroof and leather seats, told us he didn't have this available. Only had 1 without sunroof, he gave us over to another sales rep. He was nice but couldn't tell us anything about sonata features. Even when offered the blue link feature he couldn't explain what it was. Didn't like how the first hyundai manager didn't want to give us the bottom line price. Had to about force him to. We told them we wanted a sunroof. After purchasing a car without a sunroof we found out they had a black 2016 with a sunroof. They never showed us this. Told us they didn't have any, finance mng Tyrone told us he couldn't give us a temporary tag because it was July 4 and tags were locked in vault, I'm wondering then why are you open and selling cars?? He told us he would mail our temporary tag to us. We live in Valdosta and should have it by Monday. We didn't receive it, you can drive on a dealer tag up to 7 days without a ticket. We called everyday and was told it had be out in the mail. We never received it. It's 7/14/2015. No temporary tag. Derrick davenport said he would UPS overnight it, gVe me a tracking no. I checked tracking no. To find it. It was still at the dealership. Never got sent to us. I had to park my car for three dYs. A brand new car that we couldn't drive because the dealer couldn't send us a temporary tag. I called on 7/14 the receptionist found the copy of the temporary tag on her counter. She scanned and emailed it to me. Danny the internet sales guy told me to print it and tape it to the dealer tag. I hope that I don't get a ticket for this dealerships neglect. I regret buying a car from them because of this is an example of how they operate, their customers cannot be satisfied. I am upset we weren't offered the car with a sunroof. This was an important factor to me. More

Communication Since my first review, the managerial staff has endeavored arduously to resolve the primary issues. I and the general manager communicated on many oc Since my first review, the managerial staff has endeavored arduously to resolve the primary issues. I and the general manager communicated on many occasions and came the general consensus that several of the issues were due to said lack of communication. Had he effected call back at time of my placing my signature on the contract, I believe that the issues I had would have become non-issues. I base my opinion of the base atmosphere of the Carl Gregory Hyundai dealership on numerous telephone conversations with Danny Gillian, the internet manager at said dealership; this being a very friendly and inviting dealership, some employees go above and beyond to assist customers and potential customers. It should be noted that a refresher course on communication and leadership...emphasis on communication should be considered. Having spent time in both Korea and Japan during my military career it should be noted that I never once met an oriental businessman who had demonstrated and demanded nothing less than 110% courteous customer care, a quality which commanded emulation by every employee. I wholeheartedly believe that everybody is inherently good yet there are those who slip through the fence. I still have one unresolved issue that has not been taken care of, however, I do expect it to be resolved shortly. Overall, I am pleased with the customer service provided, but would reiterate that a breakdown in communication can lead to potential misunderstandings. I, myself would go back to this dealership just to see if changes in attitudes have been made and possibley consider my next purchase there. Kudos to Danny Gillian. More