Five Star Hyundai Albany

Communication Since my first review, the managerial staff has endeavored arduously to resolve the primary issues. I and the general manager communicated on many oc Since my first review, the managerial staff has endeavored arduously to resolve the primary issues. I and the general manager communicated on many occasions and came the general consensus that several of the issues were due to said lack of communication. Had he effected call back at time of my placing my signature on the contract, I believe that the issues I had would have become non-issues. I base my opinion of the base atmosphere of the Carl Gregory Hyundai dealership on numerous telephone conversations with Danny Gillian, the internet manager at said dealership; this being a very friendly and inviting dealership, some employees go above and beyond to assist customers and potential customers. It should be noted that a refresher course on communication and leadership...emphasis on communication should be considered. Having spent time in both Korea and Japan during my military career it should be noted that I never once met an oriental businessman who had demonstrated and demanded nothing less than 110% courteous customer care, a quality which commanded emulation by every employee. I wholeheartedly believe that everybody is inherently good yet there are those who slip through the fence. I still have one unresolved issue that has not been taken care of, however, I do expect it to be resolved shortly. Overall, I am pleased with the customer service provided, but would reiterate that a breakdown in communication can lead to potential misunderstandings. I, myself would go back to this dealership just to see if changes in attitudes have been made and possibley consider my next purchase there. Kudos to Danny Gillian. More