ALM Hyundai Macon

The best part was that when they reached out to me, they did an awesome job. did an awesome job. More

This is a review of the service department. Somehow they messed up and placed in the system that my vehicle had used up all my free oil changes under my service contract. The last supposed visi Somehow they messed up and placed in the system that my vehicle had used up all my free oil changes under my service contract. The last supposed visit had happened at just over 33,000 miles. I moved to Alabama and went in for what should have been my final oil change at just under 31,000 miles and was given the data that showed I had already had my final oil change at 33,000 miles when I didn’t even have that many miles on my vehicle. I called Five Star and spoke to Kassie Foster. She checked in the system and admitted that there had been a mistake. She told me to get an oil change and send them the receipt and they would reimburse me. That was in June of 2025. Over 20 emails and phone calls later and I have still not been reimbursed as of March 13 2026. This is ridiculous and I have tried to call the service manager 3 times as of today but had to leave a message every time. No return call yet!! More

Problems with vehicle registration. Bought (2) vehicles. Temp tags expired almost left without vehicles over weekend. Got extension. Will see what happens. First time buying hyundai Bought (2) vehicles. Temp tags expired almost left without vehicles over weekend. Got extension. Will see what happens. First time buying hyundai and last. No one helps after the sale. Calls messages they don’t seem to care…Will dump these cars ASAP !!!! More

Gross incompetence at best. Possible purposeful fraud at the service department. I was given 4 separate quotes to replace a head gasket on a 2013 Sonata with 64,000 miles ( yeah Possible purposeful fraud at the service department. I was given 4 separate quotes to replace a head gasket on a 2013 Sonata with 64,000 miles ( yeah that's another reason to avoid Hyundai ). The first from Rachel was $2200. Ok great. I call back to get an exact price and 'oh no sir it's going to be $7000'. The $2200 was a quote for a new water pump which the car doesn't need. Obviously I'm not going to pay that. So I get there to pick up the car after making arrangements to get it fixed elsewhere and was told the $7000 quote was for a new engine. Again something I don't need. After talking to them and them consulting the main mechanic we agreed on $3100 with it possibly being several hundred less. We shook hands on it. So they call me today and tell me that was wrong and it's going to be $3700 or more because they 'calculated the labor wrong'. That sounds like textbook fraud. Get a customer to agree at a lessor price then raise it at the last minute. I'm sure it works on a large percentage of people. Not me. Avoid these idiots. 4 quotes and 2 of then weren't even for the job. Then a last minute price increase. More

I was really impressed by how fast they got back to me with such a warm welcome. The customer service rep was super friendly. They even invited me to come in and test drive the car I liked, plus any other with such a warm welcome. The customer service rep was super friendly. They even invited me to come in and test drive the car I liked, plus any other one that might catch my eye. More

NEGATIVE STARS! !! WORST SERVICE DEPT EVER IN THE WORLD. HAD MY CAR FOR 3 MONTHS, SHIPPED BACK TO ME IN ILLINOIS WITH SAME ISSUES IT WAS TOWED THERE FOR. THEY SAID !! WORST SERVICE DEPT EVER IN THE WORLD. HAD MY CAR FOR 3 MONTHS, SHIPPED BACK TO ME IN ILLINOIS WITH SAME ISSUES IT WAS TOWED THERE FOR. THEY SAID IT WAS FIXED, BUT DROVE LESS THAN 10 MILES, BROKE DOWN AGAIN. THEY TOOK THE WHOLE ENGINE APART AND PUT BACK TOGETHER WITHOUT FIXING IT. DONT TRUST THEM!!! More

I want to shout out the Keith Harell the best at Five Star Hyundai in Macon. My mom and I purchased new Sonata he was great to with with. Me Harell was not pushy and kept us informed at every staged if t Star Hyundai in Macon. My mom and I purchased new Sonata he was great to with with. Me Harell was not pushy and kept us informed at every staged if the process. The only downside is took a while however that's to be expected Will use again when I'm need off a new car More

Posting this in hopes of sparing others the stress, awful experiences, and wasted time of dealing with this establishment. The absolute worst customer service ever experienced (from the receptionist, to the experiences, and wasted time of dealing with this establishment. The absolute worst customer service ever experienced (from the receptionist, to the service department employees, to the service department managers, to the general manager, to the service advisors)! They are rude. They are deceitful. They are dishonest. They do not follow-through on what they say they will do. They do not answer the phone 99% of the time. They do not return phone calls. They will trick you into believing something that is not true. More