Five Star Nissan of Albany

Sales was great, Evan Howell was terrific to work with. However, I purchased an extended warranty and paid for it in full when I purchased my vehicle. It has been 6 weeks since purchase and delivery, but a However, I purchased an extended warranty and paid for it in full when I purchased my vehicle. It has been 6 weeks since purchase and delivery, but after requesting the warranty information 5 times, it still has not been delivered. It seems that Caleb, in the finance office is the delay. He is the employee who sold me the warranty. I plan to visit the dealership to see the general manager and have some very cross words about their failure to deliver the warranty I purchased, even though the dealership is 90 miles from my home. I’ll also be filing a complaint with the BBB, Albany Chamber of Commerce and Nissan. Failure to provide this information is a breach of contract. More

I had a awesome experience at five star in Albany ga thanks to ms.Toni stark she was the best. thanks to ms.Toni stark she was the best. More

Everything went very good. Great experience. Sales person was very respectful. I was in and out timely. Great experience. Sales person was very respectful. I was in and out timely. More

Brittany was great helping us find the right vehicle for my budget. Tyrone was great at getting the best price for our budget and Jona gave an excellent review of the different warranty options. Everyone ma my budget. Tyrone was great at getting the best price for our budget and Jona gave an excellent review of the different warranty options. Everyone made sure that car buying process was less stressful and answered questions quickly and efficiently. I’m happy with my experience and will recommend to others. More

Five star came through for us today. They didn't have a loaner car as expected but they worked double time to get the oil change tire rotation and warranty work done within an hour and They didn't have a loaner car as expected but they worked double time to get the oil change tire rotation and warranty work done within an hour and a half so I could go pick my children up from school. Thank you Five Star. More

I have a 2023 Nissan Sentra on my way to work my alternator bearing fell off. I had to pay for my car to be towed to Albany. I lost my job due to my car being in the shop a whole week. They say they alternator bearing fell off. I had to pay for my car to be towed to Albany. I lost my job due to my car being in the shop a whole week. They say they didn't have any loaner. A week later my car fixed. I'm riding around boom my check engine light comes on. I call and speak to Dennis he tells me to bring my car in for a couple of days so he can look at it. I ask him do they have any loaner he said no. I said I don't have any other transportation I can't bring my car there for days and leave it because how am I suppose to get around. I promise you I will never deal with them again or refer anybody this my second car I been dealing with them this 2020. I just don't understand why I'm having so much trouble out of a 2023. More

Experience was great! Brittany Beach was wonderful! Very friendly and courteous. Worked with me and got my payment where it needed to be. Would definitely recommend Five Brittany Beach was wonderful! Very friendly and courteous. Worked with me and got my payment where it needed to be. Would definitely recommend Five Star Nissan. Excellent experience from the sales person and the credit manager. Brittany is an asset to Five Star! This was my first experience with Five Star but definitely not my last More

I want to express my appreciation to Mr. Chad Young, Service Department Manager and Mr. John Owens, Master Technician Five Star Nissan of Albany. Mr. Young and Mr. Owens exhibited a caring, Chad Young, Service Department Manager and Mr. John Owens, Master Technician Five Star Nissan of Albany. Mr. Young and Mr. Owens exhibited a caring, compassion and professional attitude. They listened to the concern regarding my 2023 Armada. Both gentlemen had good customer relations skills. I give the Service Department a 10 (excellent) rating. I would recommend anyone that owns a Nissan to visit the Service Department. Again, thank you Mr. Young and Mr. Owens for everything you did to assist me with my issues. Bertha C. McDonald Albany, Ga More

Bert Alfred was our sales professional and he did an excellent job at putting us at ease and answering our questions. The finance manager also did a great job. We would highly recommend Five Star Nissan excellent job at putting us at ease and answering our questions. The finance manager also did a great job. We would highly recommend Five Star Nissan. More

Where do I start. ..? I bought a 2015 Chevy Cruse about 8 months ago from 5 Star. Initially the car had issues and the dealer did make good and had them fixed, but this ..? I bought a 2015 Chevy Cruse about 8 months ago from 5 Star. Initially the car had issues and the dealer did make good and had them fixed, but this should have been a warning. Well these months later, the car has been in the shop more than I've been able to drive it. It has been in my driveway for 3 weeks now, still overheating and other issues. I have spent almost $2000 on this car just since I purchased and it is still a lemon. The car clearly was not looked into well by the dealer, I've always bought used and never had such a horrible experience. More