Five Star Nissan of Albany

customer service review Thank You Ms. Brenda for your welcome and friendly smile when I visited your dealerhship to have a key made for my Infiniti automobile. I was not the Thank You Ms. Brenda for your welcome and friendly smile when I visited your dealerhship to have a key made for my Infiniti automobile. I was not there for a new auto, but I would recommend a visit to anyone interested because of you..... More

Great staff Brenda B's welcoming personality truly made my experience a great one. Its hard these days to go to a dealership and not feel pressured. Five Star was Brenda B's welcoming personality truly made my experience a great one. Its hard these days to go to a dealership and not feel pressured. Five Star was very respectful of my "space". I appreciated that. More

purchased 2014 Toyota LE The internet price I thought was reasonable and wanted to test drive...the salesman was very nice and easy to talk to, took a Nissan for test drive.. The internet price I thought was reasonable and wanted to test drive...the salesman was very nice and easy to talk to, took a Nissan for test drive....Will say it was eye opening, the quality was there, (nicer than Toyota )however, it was a little over our budget. More

Excellent service Everyone was very helpful, knowledgable and friendly. So nice to go somewhere and feel like the employees enjoy their jobs. Ericka Thomas was awesom Everyone was very helpful, knowledgable and friendly. So nice to go somewhere and feel like the employees enjoy their jobs. Ericka Thomas was awesome. She made us feel like family. More

All they care about is making a buck.. I was sold an "as is" car. And yes I understand what as is means but I was also asured that the car I was buying was thouroghly inspected and was also I was sold an "as is" car. And yes I understand what as is means but I was also asured that the car I was buying was thouroghly inspected and was also charged a $699 "service fee". When I asked what the service fee was for I was told for maintenance on the vehicle such as: oil change, brakes, fluid, etc. Yet as soon as I got my car I changed the oil (because I wanted to put a synthetic blend as well as know the exact mileage it would needed to be changed again) and the oil they stated to have just changed and charged me $699 for was black... This was THE blackest oil I have ever seen while changing oil. Not to mention when I test drove the car is was already cranked and running for me (that should have been a hint). Once I got it home and cold started it the next morning, my timing chain is now rattling. Which if anyone knows... It jumps timing and I will need motor work. Also the "new brakes" they installed are crap and are already down to the wear bars. And when we called to get their "service records" on my car they had the last oil change listed for 9,000 miles ago, probably why my oil was black. Needless to say I bought a car and before my first payment was due I am putting it in the shop. I have contacted 5 star Nissan numerous times and probably spoke to everyone in every department at this establishment and no one has done a thing. This is the first time I've bought from a dealer and I will NEVER but from 5 star again. And I am also being sure to tell everyone I know to never shop with you all. More

Service dept Adequate service, average wait time, communicates with customer about car repairs & service. Could be better with coupons. I would recommend this shop Adequate service, average wait time, communicates with customer about car repairs & service. Could be better with coupons. I would recommend this shop to others. Thanks More

Great customer service with Erica Thomas Go to Five Star in Albany and talk to Erica Thomas. She is professional and she works for you. She is a great salesperson and she has excellent cust Go to Five Star in Albany and talk to Erica Thomas. She is professional and she works for you. She is a great salesperson and she has excellent customer service. More

Quick, Easy, Awesome. The young man, Tony, that helped me out was very friendly and he took care of me quickly and efficiently. I don't know much about vehicles but he was The young man, Tony, that helped me out was very friendly and he took care of me quickly and efficiently. I don't know much about vehicles but he was able to explain my situation so I would know exactly what was happening. Overall great service. I couldn't be more pleased. More

Awesome!! Thanks so much John Temples and Five Star Nissan. Best experience ever I have ever had. All the staff were friendly and helpful. John exceeded my expe Thanks so much John Temples and Five Star Nissan. Best experience ever I have ever had. All the staff were friendly and helpful. John exceeded my expectations. Will definitely send my family and friends there to buy their next Nissan! More

Best customer service ever! John went above and beyond for us. We came to dealership late in the evening, he stayed over helping us. We got exactly what we wanted. He is the defi John went above and beyond for us. We came to dealership late in the evening, he stayed over helping us. We got exactly what we wanted. He is the definition of a true salesman. I have recommended Five Star Nissan and John to all of friends and family. Thank you so much for all your work and dedication. More