Five Star Nissan of Florence

Service department has the worst customer service I’ve ever experienced. The service manager was rude, unprofessional, and down right disrespectful. She was confrontational by pointing in my face, as I wa ever experienced. The service manager was rude, unprofessional, and down right disrespectful. She was confrontational by pointing in my face, as I walked away to de-escalate the situation she followed me and would not get out of my personal space after I repeatedly asked her to. I have been a faithful customer for over 10 years. I am currently awaiting a phone call from the general manager….. I will update the review upon speaking with him. More

I brought my 2019 Nissan Titan Platinum Reserve in to the dealership to file a Repair Order with Nissan of America for thin paint that is on my truck. I had originally, filed a complaint with Nissan of Amer dealership to file a Repair Order with Nissan of America for thin paint that is on my truck. I had originally, filed a complaint with Nissan of America about the truck's paint being easily chipped when driving on normally paved roads. During my years of ownership, I have been patching paint chips to a degree that the truck's paint looks like chicken poxs. Then one day, I got tired of patching paint chips and I began to think that something may be wrong with paint thickness on the truck. I called Nissan of America's customer service line for assistance. The customer agent instructed me to take the truck to an authorized Nissan Certified Paint and Body Shop for an evaluation of the paint. On August 21, 2023, I brought my truck to Five Star Collision in Florence, SC. Five Star Collision is a Nissan Certified Paint and Body which is located about 58 minutes from my residence in Sumter, SC. My truck's paint was evaluated by Greg Bartlett. He prepared a written report. The paint evaluation noted that the paint on the truck wasn't up to standard (To thin). Furthermore, the report indicated that the whole truck needed to be repainted! Upon completion of the paint evaluation, Mr. Greg Bartlett directed me to bring the evaluation report into the Five Star Nissan of Florence Service Department for the Submission of a Repair Order to Nissan's Warranty Division. I gave the report to the service department person and explained about the trucks paint chipping problem. The service attendant took the report and she told me that the report would be submitted. Weeks later, I was informed by a Nissan of America's customer service agent that the Repair Order wasn't received by Nissan's Warranty Division. Again, I drove all the way back to the Five Star Nissan of Florence dealership's service department to speak to Christy who is the service manager. She in-turn instructed the service attendant to take pictures of the vehicle. After the pictures were taken, I explained to the service agent that I needed a copy of the request for Repair Order that will be sent to Nissan's warranty division. I was give a copy of the order dated September 20, 2023. To no avail, I had learned from Nissan's Customer Service Representative on or about October 2, 2023, that the Five Star Nissan of Florence didn't send the Repair Order (RO) Number to Nissan of America as I told! A Nissan Customer Service Representative spoke to Christy (Service Manger) about the non-submission of the RO. Christy informed the Nissan Customer Service Representative that she didn't have to submit the RO because the paint problem isn't covered by Nissan's Warranty. Christy additionally, informed the Nissan Customer Service Representative that she (Christy) had informed me that my truck's chipping issues isn't covered by Nissan's Warranty. Christy never told me that Nissan's Warranty did not cover their bad paint job. She (Christy) told an untruth. Furthermore, it isn't her decision to make, whether or not Nissan's Warranty Division will cover the correction of the paint noted in the paint evaluation report! Nissan of America's warranty division will make the decision to cover the cost of the needed paint corrections as prescribed and professionally noted by Mr. Greg Bartlett on the preliminary report which was completed on August 21, 2023. It is a shame that professionals fail to tell the truth and delay warranty submissions of customers whom have a right to seek repair authorization from Nissan of America. I will not lay down and take the abuse that I have already suffered from dealing with Five Star Nissan of Florence. It is my wish, that Nissan of America will honor their vehicle warranty. Otherwise, I will seek legal relief from Nissan of America for not honoring their vehicle warranty. Maybe, just maybe my experience at Five Star Nissan of Florence is just an isolated situation, however, Buyers Beware! More