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Five Star Nissan of Florence

Florence, SC

3.0
285 Reviews

311 N Cashua Drive

Florence, SC

29501

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Showing 285 reviews

May 29, 2025

Terrible service experience. They kept my van for over a month, charged me $1800, and 3 days later, I am having the same problem. I will not be back. More

by Charles M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keiffer in Nissan service
May 27, 2025

Service depart didn’t do what I paid for & lousy service for an hour drive More

by huntjessica2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keifer Krackenber
October 09, 2024

Service department has the worst customer service I’ve ever experienced. The service manager was rude, unprofessional, and down right disrespectful. She was confrontational by pointing in my face, as I wa More

by Respect99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristina Hermon, Nate Green
July 27, 2024

The service department reps are less than hospitable to those who do not resemble them. They are not truthful nor trustworthy. The service department prefers to not assist a problem unless they fix it thei More

by My Money is Green
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Aug 05, 2024 -

Five Star Nissan of Florence responded

Hello, We take your feedback seriously, and I would like to discuss your concerns regarding your interactions with our team. Please send me an email with your preferred contact information to discuss this further. Thank you, Jason Campbell General Manager jcampbell@fivestarflorence.com

March 25, 2024

I want to say thank you to Azhana for helping me snag a brand new Nissan Kick. She’s so knowledgeable. My whole experience was enjoyable thanks to her humor and understanding. Thank you girl! You are truly More

by Kenya.morris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Azhana Bethea
Apr 13, 2024 -

Five Star Nissan of Florence responded

We are pleased to hear about your positive experience with our team at Five Star Nissan Florence. Safe travels with your new Nissan Kick! Jason Campbell General Manager jcampbell@fivestarflorence.com

February 04, 2024

Mrs. Azhana Bethea is an excellent sales person! Mrs. Az was very friendly, informative, and provided great customer service. This was indeed the smoothest car purchasing experience ever! I am a very satisf More

by TaMekia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Azhanna Bethea
Apr 13, 2024 -

Five Star Nissan of Florence responded

We appreciate your kind feedback. Our team strives to provide informative and friendly service, so we're pleased to hear about your smooth car purchase experience at Five Star Nissan Florence. Enjoy each ride with the comfy Nissan Altima you've opted for! Jason Campbell General Manager jcampbell@fivestarflorence.com

October 07, 2023

I brought my 2019 Nissan Titan Platinum Reserve in to the dealership to file a Repair Order with Nissan of America for thin paint that is on my truck. I had originally, filed a complaint with Nissan of Amer More

by ray_5785
Service Communication
Recommend Dealer
No
Employees Worked With
Christy
September 27, 2023

I really needed an affordable care with plenty of safety features. I’ve driven Nissan cars for over 20 years and I’ve been very happy with these cars. Luke Brunson worked hard to get a deal that met my bud More

by tcampbell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Brunson
Sep 27, 2023 -

tcampbell responded

Great job Luke Brunson!!!

Sep 28, 2023 -

Five Star Nissan of Florence responded

Hello, Thank you for taking the time to leave your amazing review and recommendation. We are happy to learn that you continue to have friendly and pleasant experiences with our Sales Team at Five Star Nissan Florence and we congratulate you on your purchase. Have a wonderful day. Best regards, Lamon Davis General Manager ldavis@fivestaronline.net Phone: 843-665-8467 ext 5 Cell: 843-260-5637

August 08, 2023

Stopped to look at a Frontier and had a very bad experience. They evaluated my trade in and kept my keys behind the desk. The gave me a price for the vehicle that was way overpriced. I told them I'd More

by Heath
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
De Angelo Lee
Aug 09, 2023 -

Five Star Nissan of Florence responded

Hello Heath, Our Sales Team here at Five Star Nissan Florence has received your feedback and the opportunity to discuss pricing for a Nissan Frontier would be greatly appreciated. Please reach out so we can have a conversation about your review. Thank you, Lamon Davis General Manager ldavis@fivestaronline.net Phone: 843-665-8467 ext 5 Cell: 843-260-5637

May 10, 2023

Luke Brunson, is the best! I told him what I was looking for and where I needed to be in a payment and he delivered in every aspect. He was suck a professional, kind and caring More

by Donna
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Brunson, Demetric Gandy
May 19, 2023 -

Five Star Nissan of Florence responded

Hello Donna, Donna, we are happy to learn that you had a satisfactory experience. Our Sales Team of professionals always aims to provide the best car-buying experience we can offer to our customers. Thank you so much for providing your feedback. We appreciate your business at Five Star Nissan Florence. Lamon Davis General Manager ldavis@fivestaronline.net

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