Five Star Nissan of Florence

Great service! Extremely nice Representatives while getting my oil changed. Best customer service yet!!! Thank you! Extremely nice Representatives while getting my oil changed. Best customer service yet!!! Thank you! More

James graham 1rst clasd gen mgr great,finace mgr bery good.to work with i am recomending to friends good.to work with i am recomending to friends More

Kristi was an absolute angel! ! She made waiting bearable and while I was there my horn stopped working- she helped me make appt to have it looked at ! She made waiting bearable and while I was there my horn stopped working- she helped me make appt to have it looked at More

It was a truly exceptional experience due to James. This guy should be CEO. Totally 100% professional and a great guy to talk with. Along with the rebate , I could not ask for a better experience in This guy should be CEO. Totally 100% professional and a great guy to talk with. Along with the rebate , I could not ask for a better experience in a dealership! More

Took my vehicle in for a wheel bearing noise 7/31/2025 waited 6 hours for diagnosis. Was told both front axles were causing the wheel bearing noise. Left the dealership because the parts were unavailable, waited 6 hours for diagnosis. Was told both front axles were causing the wheel bearing noise. Left the dealership because the parts were unavailable, no cars available and the warranty company needed to be contacted for approval. Fast forward to 9/4/2025 after repeated calls to Lorenzo to get my car in, I was finally asked to come in, get a loaner and they would address the "axles". 9/10 the axles were called in to Easy Care for approval, and photos and videos allegedly were sent, but not received by Easy Car. No response from the dealer for over 2 weeks. Finally, was told that the warranty company needed to send an inspector out to confirm and for the claim to be processed. Fast forward to 10/3/2025 I needed my car for a vacation called the dealer was told, the axles were replaced, the radio (my other concern) was replaced but the inspector needed to come to verify the axle noise and the radio concern. I came in 10/4 to pick up the vehicle received my paperwork that all work was completed. Confirmed the front axles and Radio were replaced and took my vehicle to start my vacation. I drove for 5 minutes, and the wheel bearing noise was still there as it was never the axles. At the time of pickup, I was asked to bring the vehicle back so that the inspector could inspect the radio and axles. The new items were already installed, and no authorization was given, so how does the inspector inspect a bad radio and axles if they were replaced. Fast forward to Monday 10/6 the car made it to Florida and I took it straight to the Nissan dealer and was given a courtesy car. By the end of the day 10/6 the dealer diagnosed 3 wheel bearings, both front lower control arm bushings and the rear differential pinion seal. 1 Star Florence Nissan is not a trusted place to take your vehicle. I will be taking my Nissan to another Nissan or Infinity store for future services. This place has a major leadership, integrity, workmanship and honesty issue. Stay far away from this basket case of a dealership. The reviews speak for themselves. More

Terrible service experience. They kept my van for over a month, charged me $1800, and 3 days later, I am having the same problem. I will not be back. They kept my van for over a month, charged me $1800, and 3 days later, I am having the same problem. I will not be back. More

Service depart didn’t do what I paid for & lousy service for an hour drive for an hour drive More