Five Star Nissan of Florence

This is the worst place to possibly take your car I wish that not leaving a star at all was an option. The key to my car was lost and I asked the person I got it from if they ever found their spare to which that not leaving a star at all was an option. The key to my car was lost and I asked the person I got it from if they ever found their spare to which the answer was no. So I called the dealership and told them the key was lost so I would need an entirely new key, programming and all, I needed to know how much it cost, I was told $269. Great. Paid $269 the day before bringing the car in. Car got towed to the dealership since it couldn’t be driven that was $80, it arrived at 10am. I left my job at 11am to go to the dealership since the car was not finished yet and I was being told an additional $225 was owed for programming and was told the car was still being worked on. At 12:10pm I walked to the register and asked how much longer for the programming to be done and if I could pay for it so that I could return to my job as I had spent my entire lunch break sitting in their lobby waiting. I was told “you can’t pay for the service until it is done, they’re having trouble getting the car to register the key it’s going to be at least another hour”. When I stated I had already paid $269 so I was still not understanding why I had to pay an additional $225 but I was willing to if it meant the car would work Nate Green told me that was only for the key to be cut and a new fob which is the parts department and not the service department fee for programming. To that I responded with when I call and say the whole key and fob have been lost how much is it to cut a new one and program it I expect to be told the whole price not just one and they needed to communicate better when some is asking for pricing. I returned to work at 12:30 and received a call that the car was not doing anything and we would be charged $150 / hour to figure out why. I told them I would be back to pick up my car and take it elsewhere since they have messed it up considering the car fully functioned fine, other than missing it’s key, prior to being on their lot. I picked up a car dolly which cost $57 and went to the dealership to get my car. When I got to the dealership someone walked out from the service department to me and asked what I was doing to which I responded “I’m picking up my car that y’all have messed up and can’t do anything with”. Moments later this man pulled up in a black Ford and asked who gave us PERMISSION to come get OUR car because no one told him and he has to be notified if a car is leaving the lot. After getting the car to another person it turns out the car was completely dead which is why it wouldn’t do anything, the key hadn’t been taken out of the packaging it was still sealed, and there was no chip in the key to be programmed to the car. I assume they thought they were gonna try to tell us something else was wrong with the car after paying them $150 to diagnose a “problem” since it’s not the best looking vehicle on the outside. After getting the car back we have discovered that multiple tools have been taken from the vehicle and when we called the dealership we were told “there are no cameras in the back of the building so we can’t see if someone messed with the car”. Long story short we wasted money at this place and lost personal belongings and I took the car to someone else and we got the car fixed, FOR FREE, and were told to sue. More

Markese is my hero. He got the job done. Great customer service!!! Thank you. Thank you. Thank you. He got the job done. Great customer service!!! Thank you. Thank you. Thank you. More

Everyone we worked with was very pleasant. They found out our need and got straight to work on it. Many thanks to Dannie & Henry. Great job guys!!!! They found out our need and got straight to work on it. Many thanks to Dannie & Henry. Great job guys!!!! More

While the sales team will give you the red carpet treatment, DO NOT let them do any financing. You’ll get screwed! The service department is slack as well so beware. treatment, DO NOT let them do any financing. You’ll get screwed! The service department is slack as well so beware. More

my service was great and very helpful Mr. Dannie did a great job and help me get exactly what i wanted Dannie did a great job and help me get exactly what i wanted More

Five Star Nissan is wonderful to do business with. Alton Brown was an Excellent Salesman. Alton Brown was an Excellent Salesman. More

Went to just look at cars end up buying one. My salesman Luke Burnson was on point. My salesman Luke Burnson was on point. More

I went just on a whim, not looking or needing to trade. Got my last car from here and had an excellent experience and had an equally great experience this go around. The entire staff was amazing and my sal Got my last car from here and had an excellent experience and had an equally great experience this go around. The entire staff was amazing and my salesman Rick was top notch!! I left with a brand new car that I love! More

Enjoyed my experience and would probably recommend this dealership. Salesman was very accommodating and understanding of my circumstances. Really could tone down the noise level,though dealership. Salesman was very accommodating and understanding of my circumstances. Really could tone down the noise level,though More

Great experience, everyone was very helpful and friendly. I highly recommend these guys if you are looking for a new or used car. Matt Johnson is the young salesman who I worked with; he was great as well as I highly recommend these guys if you are looking for a new or used car. Matt Johnson is the young salesman who I worked with; he was great as well as the other staff members who worked with me. More