
Five Star Nissan of Florence
Florence, SC
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The rating is soley based on the staff and the fact they were extremely friendly and accommodating. With that said, I was told that the diagnostic fee would be waived if I had my repairs done there. That were extremely friendly and accommodating. With that said, I was told that the diagnostic fee would be waived if I had my repairs done there. That did not happen. Turns out the problem was less than a 20.00 dollar repair needed. I took my car to another establishment and it was determined the one part to the battery ground post they charged me for was not the issue. I was charged almost $300.00 for service. The problem was the positive terminal post that cost less than $20.00 dollars at Advance Auto was bad. So I payed almost $300.00 for the ground post and all the time it was the positive post/ very obvious too was the issue. I ended up fixing it MYSELF it was just that simple. Why the mechanics could not see that was the issue is beyond me. I guess your repairs have to meet a certain theshold before the "No charge for diagnostic" is upheld. Like I said, the staff is really nice. More
Fair and consistence. Worker explained every step and he was very nice and friendly, and presenter. was very nice and friendly, and presenter. More
I was traveling thru the state to TN and my a/c stopped working. I was close to Five Star Nissan so I pulled in. They were able to squeeze me in and run a diagnostic check on my car. Couldn’t find any issu working. I was close to Five Star Nissan so I pulled in. They were able to squeeze me in and run a diagnostic check on my car. Couldn’t find any issues and when they started it back up, the a/c was working. They did a great job of keeping me updated and the waiting area was very comfortable and clean! More
We had one of those complicated deals , Joshua was great , every number I throw at him he takes it to the sales managers, he never complained, never get tired kept smiling all the way throughout the negotia , every number I throw at him he takes it to the sales managers, he never complained, never get tired kept smiling all the way throughout the negotiations until we closed the deal . More
I have always had a great experience with this dealership and the service department the people have always been friendly and concerned. Great people here and the service department the people have always been friendly and concerned. Great people here More