Five Star Nissan of Warner Robins

Very Disappointed. After three trips to your dealership, I still have no high beam lights. On my first visit I was informed you did not have the part in stock and woul After three trips to your dealership, I still have no high beam lights. On my first visit I was informed you did not have the part in stock and would have to order it. I was notified when the part arrived. After sitting there for about an hour I was informed that the part they ordered was not the correct part for my car. They explained it was not their fault as they ordered the part based on the car's vin number and since I failed to tell them I had fog lights installed after purchasing the vehicle it was the wrong part. I informed your service technician the fog lights were on this vehicle when I purchased it. He finally conceded that it might be possible that the lights were added by the dealership before the vehicle was purchased. I received another call that the part was in. I visited the dealership this morning and after sitting there for 2 hours I was informed that the part they ordered was not the correct part. I was again told that since I had added fog lights after purchasing the vehicle that the part they ordered based on the vin number would not work in my car. I explained to your technician that this is exactly what I was told on my last visit and that this was my third visit. He did offer to see if there was a 2011 Maxima on the lot that he could take the part off and use on my car. I purchased the extended warranty on this car and did not want a used part as my warranty was paying for a new part. Little to say I did not leave this dealership happy and will most likely not return for service and/or purchase of another vehicle. More

Stay Away So, I went to Fivestar to see about a used 2007 Tahoe. Started out working with Jodie but had to be passed over to a few other people due to prior eng So, I went to Fivestar to see about a used 2007 Tahoe. Started out working with Jodie but had to be passed over to a few other people due to prior engagements. I looked over the Tahoe and pointed out a few issues I saw to which they said would be taken care of. I went on to ask about the vehicle if everything function as it should, if anything was wrong with it, does it leak oil? All to which I was told everything worked, there is absolutely nothing wrong with it and it doesn’t leak oil. So it all seemed to be going great and I purchased the Tahoe. Granted it took me forever to get out of there because their paperwork skills are severely lacking and got messed up multiple times due to the wrong info being on it. Too bad it didn’t stay great when I left. Shortly after, I found oil under the bottom of it, the cruise control didn’t work, one of the DVD screens didn’t function and the CD player would only read half the disc. They finally replaced the pulleys that were squealing but in the end the alternator was contributing to it too which I had to fight about to get them to replace. They sent it to Fivestar Chevy for diagnostics and they replaced the alternator. Too bad that wasn’t what was squealing. They refused to fix any of these things that they said all worked completely fine. I didn’t pay almost $21K for a vehicle that didn’t work; at least that wasn’t my plan. Jodie himself is awesome and has been trying to get them to fix the stuff but in the end it isn’t his call. The rest of them though, well, what can I say Fivestar gets a ONE star from me and I will not return and would recommend anyone that lives in this area to stay away. There are better dealers out there that will not lie and cheat you. They even reset the oil life monitor and said they changed it but the oil was black. My overall experience was very poor. It has now been almost 30 days and still cannot register the vehicle because they didn’t ensure the previous owner signed the title work as it should have been done. More

Shanita Bryant is awesome! I purchased two cars from Shanita Bryant and sent her 3 other customers. She has taken excellent care of all of us. I highly recommend everyone who is I purchased two cars from Shanita Bryant and sent her 3 other customers. She has taken excellent care of all of us. I highly recommend everyone who is looking for honesty, integrity, and a fair deal to go see Shanita Bryant. She really takes care of you even after the sale. More

Awesome service My husband had called around several Nissan dealers in the Macon / Warner Robins area on a Saturday. After getting the lowest guaranteed price from Ki My husband had called around several Nissan dealers in the Macon / Warner Robins area on a Saturday. After getting the lowest guaranteed price from Kimiai Truheart at Five Star Nissan, he invited us to come in late Saturday evening. Even after a very long and busy day, he was very friendly and patient. We signed our paper work and ordered our car. He was very professional, courteous and very knowledgeable about the Nissan Rogue that we were to purchase. We received a loner car, which we didn't have to beg for , and I appreciate that immensely. We got our car on Wednesday and again we're very pleased with the ease and timing of our transaction. We were in and out in an hour. Our car was detailed, and filled with gas. We were introduced to the service manager and given two free oil changes. Never, has buying a car been this pleasant. I love my 2014 Nissan Rogue , I was very particular about what I wanted, and didn't get talked into something I didn't want, just because it was on the lot. I will recommend this dealer to any one and will be back when it's time to upgrade my Rogue. Thanks Five Star and Mr. Trueheart. Diana and Jeff Youmans More

The service was excellent. I recommend steve sieting to take care of your buying needs. Great no hassle, very efficient service. Will do a repeat on my next car. take care of your buying needs. Great no hassle, very efficient service. Will do a repeat on my next car. More