Five Star Nissan of Warner Robins

This was a very simple and efficient process for me and my family. The team here was so helpful and nice. My situation was very unexpected and Justin from the service department put my mind at ease my ques my family. The team here was so helpful and nice. My situation was very unexpected and Justin from the service department put my mind at ease my questions were answered quickly and completely with pictures as well. During car troubles things can cause disruption in everyday life Justin was very understanding and helpful. I appreciate you being my mechanic and a listening ear in this situation explaining my options and so far. Keep up the good work 👏 over there in paradise. More

Double Check Their Math! !! The amount provided in the estimate was over $600 MORE than the final bill. When questioned they said it was a computer error. New bill was still o !! The amount provided in the estimate was over $600 MORE than the final bill. When questioned they said it was a computer error. New bill was still over the estimate but they said all places charge a Customer Pay Shop Charge. Then the gentleman said he tried to help me out by giving me a military discount (I am a veteran). They said it was a 10% discount on Parts and Service but even that was incorrect. To summarize they treated me like an idiot and then got upset with me when I confronted them with the math!!!!! I have used them in the past but NEVER AGAIN! More

I had the worst experience of my life with this service department. First off i went for tire rods which i didn't need. Which they diagnose my car at all. Then they tell me i needed hub and bearings which department. First off i went for tire rods which i didn't need. Which they diagnose my car at all. Then they tell me i needed hub and bearings which they put on there so i thought for them to tell me i needed a rack and pinion.But if they diagnosed it like they said they would've known all of this. They put the hub and bearings on then tell me that on the left side one was bad so i have missing bearings on my car. Not only that my car sound like a truck and i asked the manager why and he stated wat i needed and i began to tell him i understood that but i needed that before i brought it in so why is my car sounding so loud. He aggressively argued with me and told me to leave knowing that i had missing parts on the car and the service advisor said that it was unsafe to drive but he Jon let me leave knowing this. I took my car to another shop to have it looked at and the things they told me that they fixed was never fixed only for me to get a text from Jon saying sumbody took my axle loose wen nobody has worked on my car but them. I've lost all faith in the whole dealership especially the service department the manager is rude and a racist and he's not a people person. All of this could've been avoided but they messed my car up worse than wat it was and now nobody wants to fix i have to pay all this money to get it done. I advise anyone not to go there for nothing especially for service cause you'll be paying way more than wat you thought. My car is messed up and i'm furious it's sad that they would try and get over on a black woman that's trying to keep her car running... I got screwed big time. Stay away from there and from that rude service manager Jon also.. More

Update: I received a phone call from Five Star Nissan and was refunded the total amount of my purchase. They apologized for the inconvenience that I went through and said there was a staff clerical error on was refunded the total amount of my purchase. They apologized for the inconvenience that I went through and said there was a staff clerical error on their end that caused an overcharge. They will assess the issue firsthand in a staff meeting to implement changes, so this doesn't happen again. I received the check and believe that Five Star Nissan will do the best going forward, to make sure that all customers have an excellent experience when servicing their Nissan vehicle there. ************************* Beware! I called to check if this service department had a part I needed and they did. I made an appointment to install the part. But I was never provided a written estimate prior to work being done and I got ripped off. The mechanic got $400 for less than 1 hour work. They use the lie that their rates are higher due to their location. That is BS! I will be reporting them to the GA consumer Protection to investigate their fraudulent activities. More

Well, I like the new Muranoi have bought yesterday. I bought one in February 2013. Love the location of this dealership. I bought one in February 2013. Love the location of this dealership. More

My sales person MR. Thomas acquired running boards for our new pathfinder at no cost to us, he then worked with Mr. Ben Sikes in the service department to have them inst Thomas acquired running boards for our new pathfinder at no cost to us, he then worked with Mr. Ben Sikes in the service department to have them installed. I went in on Friday at 11 am dropped off my vehicle, Mr. Tim drove me home and then came back and picked me up when our vehicle was ready. A very outstanding service department. More

Appreciate Reid Clifton at the service department for the service. I went in for a service and it was a quick and smooth process. service. I went in for a service and it was a quick and smooth process. More

I will never give business to this dealership ever again, worst experience of my life !!!!!!! Downright dirty !!! worst experience of my life !!!!!!! Downright dirty !!! More

This dealership is a nightmare. They are dishonest and lack empathy. My nightmare began with getting my warranties honored, and were intensified when my car was stolen from their locked service bay and d lack empathy. My nightmare began with getting my warranties honored, and were intensified when my car was stolen from their locked service bay and damaged when recovered. Today, I was told that they really aren’t responsible for anything missing or damaged from the theft. And “ if my vehicle was stolen from Publix, that Publix would not be responsible. I had to leave in a damaged , scratched up vehicle with a screwed up bumper, missing sound system (among other things) damaged rims, and a pull to the left when driving. DO NOT BUY your car from them. This has been a heartbreaking and frustrating experience. To make matters worse, not once have I heard from the upper management or owner. More

The service tech promptly got my vehicle in and out for service even though I didn't have an appointment. service even though I didn't have an appointment. More