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Five Star Nissan of Warner Robins - Service Center

Warner Robins, GA

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134 Reviews

134 Reviews of Five Star Nissan of Warner Robins - Service Center

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July 06, 2023

Double Check Their Math! !! The amount provided in the estimate was over $600 MORE than the final bill. When questioned they said it was a computer error. New bill was still o More

by Kathleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben
Jul 07, 2023 -

Five Star Nissan of Warner Robins responded

Hello Kathleen, Our Service Team here at Five Star Nissan Warner Robins has received your feedback and the opportunity to discuss pricing and the level of care you received here with us would be greatly appreciated. Please reach out so we can have a conversation about your review. Thank you, Amanda O'Connor aoconnor@fivestaronline.net Loyalty Manager

Jul 07, 2023 -

Kathleen responded

I am not exactly sure what you would like to discuss. Five Star Nissan should have on file the Additional Service Recommendations with pricing, the first Invoice and the amended invoice. Five Star Nissan’s error is clearly documented. All charges should be included on an estimate with the statement that taxes are not included and the final invoice SHOULD NOT be approximately $600 more than the estimate. If I could include screenshots of the documents here I would! I do not recommend anyone with health conditions to visit Five Star Nissan. The whole experience was extremely stressful and unpleasant.

May 11, 2023

I had the worst experience of my life with this service department. First off i went for tire rods which i didn't need. Which they diagnose my car at all. Then they tell me i needed hub and bearings which More

by davis.lavita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Porsha
May 12, 2023 -

Five Star Nissan of Warner Robins responded

Hello, We value customer feedback and would appreciate the opportunity to speak with you about your recent experience with our Service Team. At your earliest convenience, please initiate contact directly so we can discuss this further. Thank you, Amanda O'Connor aoconnor@fivestaronline.net Loyalty Manager

May 12, 2023 -

Five Star Nissan of Warner Robins responded

Hello, We value customer feedback and would appreciate the opportunity to speak with you about your recent experience with our Service Team. At your earliest convenience, please initiate contact directly so we can discuss this further. Thank you, Amanda O'Connor aoconnor@fivestaronline.net Loyalty Manager

February 11, 2023

Update: I received a phone call from Five Star Nissan and was refunded the total amount of my purchase. They apologized for the inconvenience that I went through and said there was a staff clerical error on More

by You think you are funny huh?
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Feb 14, 2023 -

Five Star Nissan of Warner Robins responded

Hello, Please know that we take your review seriously and would appreciate the chance to speak with you regarding the overall cost of your service appointment. At your own convenience, you can reach out to me directly. I look forward to connecting with you. Thank you. Best, Amanda O'Connor aoconnor@fivestaronline.net Loyalty Manager

July 06, 2022

Well, I like the new Muranoi have bought yesterday. I bought one in February 2013. Love the location of this dealership. More

by bjohnsanders
Recommend Dealer
Yes
Employees Worked With
Reid Service
Jul 07, 2022 -

Five Star Nissan of Warner Robins responded

Hello, Thank you for your kind words and return business. We are delighted that you are enjoying your purchase. If we can be of any further assistance then please contact us at Five Star Nissan Warner Robins.

Jul 07, 2022 -

bjohnsanders responded

I like working out the deal with Thomas Golphin. He has done his best to help me.

Jul 07, 2022 -

bjohnsanders responded

Love my car

Jul 07, 2022 -

bjohnsanders responded

Great place

April 30, 2022

My sales person MR. Thomas acquired running boards for our new pathfinder at no cost to us, he then worked with Mr. Ben Sikes in the service department to have them inst More

by joerameysr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Sikes.
Apr 30, 2022 -

joerameysr responded

Great place to purchase a new vehicle.

May 02, 2022 -

Five Star Nissan of Warner Robins responded

Hi Joe! Five Star Nissan Warner Robins is pleased to hear that you received outstanding service from our Service Team. We are grateful for you taking the time to share your experience. We hope you enjoy the running boards for your new Pathfinder and please let us know if we can assist you with anything else.

March 28, 2022

Appreciate Reid Clifton at the service department for the service. I went in for a service and it was a quick and smooth process. More

by Nate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reid Clifton
Mar 28, 2022 -

Five Star Nissan of Warner Robins responded

Nate, thank you for taking the time to share your excellent experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out to us when we can work with you down the road at Five Star Nissan Warner Robins.

December 16, 2021

I will never give business to this dealership ever again, worst experience of my life !!!!!!! Downright dirty !!! More

by annerogers0831
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ben Sikes
Dec 16, 2021 -

Five Star Nissan of Warner Robins responded

Hello, Customer satisfaction is very important to us and I would like to learn more about your visit with us and the experience you received. Would you please provide me with a good method of contact for you so we can discuss this in further detail? Thank you, Amanda O'Connor aoconnor@fivestaronline.net Loyalty Manager

December 14, 2021

This dealership is a nightmare. They are dishonest and lack empathy. My nightmare began with getting my warranties honored, and were intensified when my car was stolen from their locked service bay and d More

by Tbrush
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
None
Dec 16, 2021 -

Five Star Nissan of Warner Robins responded

Hello, Thank you for sharing your experience with us. Please know that we take your feedback seriously, and we would appreciate the chance to address your concerns. If you would like to discuss your experience in further detail, please contact me directly. Best regards, Amanda O'Connor aoconnor@fivestaronline.net Loyalty Manager

November 10, 2021

The service tech promptly got my vehicle in and out for service even though I didn't have an appointment. More

by Melrob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reid Clifton
Nov 11, 2021 -

Five Star Nissan of Warner Robins responded

Thank you for the great review and 5-star rating. We are pleased to know our Service Team ensured you had a good servicing experience for your vehicle. We look forward to your next visit here at Five Star Nissan Warner Robins.

September 26, 2021

Mr Greg Harrell was a wonderful and PATIENT salesman. He did everything he could to our payment, rate, and trade in where we needed. Thank you Mr. Harrell.. More

by Shrnmitchell819
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Harrell
Nov 05, 2021 -

Five Star Nissan of Warner Robins responded

Hello! We are glad to know our Sales Team went above and beyond to help get your trade-in and payment where you needed it to be. We appreciate you doing business with Five Star Nissan Warner Robins and we certainly hope to gain a 5-star rating in the future.

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