Flagler Chrysler Dodge Jeep Inc

We purchased a car on 11/14/20. Finally got title on 9/11/21. We had to call several times. They did not have clear title to the car they sold us! The lien release on the prior title is dated 11/25/2 9/11/21. We had to call several times. They did not have clear title to the car they sold us! The lien release on the prior title is dated 11/25/20. Then it turns out they submitted a check for tax and title transfer (should have been 2 checks) without the paperwork! I requested the check be stopped and a new payment sent with the paperwork. They submitted the paperwork without payment…just a note dated 3/31/21 to send them a receipt for the check sent previously (dated 1/15/21). The paperwork was rejected. Since it was sent to us, we had to follow through to get the job done. Eventually Flagler sent a check for the title and plate transfer, but they refused to reissue the portion of the check for the taxes. It was rejected again because they had miscalculated the taxes, so we had to resubmit it with more money. We were out of pocket $258.19 for taxes, late filing, late payment and interest. We had a “we owe” for the windshield. The windshield was replaced at the place Flagler selected. They complained that the price was too high, but they did pay for it. We discovered that the car was not the trim package advertised. (Yes, we should have checked.) It was a $500 cheaper package. Flagler said it was a glitch in the web system they use. They could not control it. The sales receipt (which they certainly could control) also reflects the wrong trim package. They refused to compensate us for the difference, but offered to take the car back. They did not offer to help us find a car, supply a rental while we looked, compensate for the time spent on making and keeping the windshield appointment, or the cost incurred in oil change and service we did. We decided it was financially better for us to keep the car. That would have been the end of it had we received title in a timely manner without additional expense. More

Service needs to be retrained! 1 1/2 hour for a schedule oil change. Also schedule to look at another issue, but didn’t have time. Happy with sales department but not service! Will go to DAytona for further oil change. Also schedule to look at another issue, but didn’t have time. Happy with sales department but not service! Will go to DAytona for further service! More

Lies and lots of run-around. Defective vehicle sold which locked my baby in the car! The "complete inspection" they're going to sell you is FRAUD. And if they promise you ANYTHING, it's a LIE. I bought a locked my baby in the car! The "complete inspection" they're going to sell you is FRAUD. And if they promise you ANYTHING, it's a LIE. I bought a used 2017 Pacifica minivan from Zed and Chris at Flagler Chrysler. I was told the comprehensive inspection I was paying for made sure there were no mechanical defects, that the car would be delivered clean, and that the tires were either in good condition or had been replaced. I specifically asked Zed if the car was capable of locking itself with the keys inside, he said "No, these cars have sensors which know where the keys are, so can't do that." LIE #1. Almost immediately upon taking the vehicle home, while I was getting the baby setup in her car seat, this 2017 Chrysler Pacifica automatically locked itself as soon as I closed her door to walk around and get in the driver's side. Except, the keys were sitting inside the vehicle! I didn't press any buttons, or initiate anything which would have caused the car to lock. It just locked itself! So now my 18mo old baby girl is locked in this van, in 100 degree summer heat. And I remembered Zed at Flagler Chrysler had told me "No, these vehicles can't do that." Well this one just did, Zed! Right before my test drive I noticed a tire was low on air, I asked about it, Zed said, "Oh, it's probably just low, I'll fill it up around back and we can go." I again asked about the condition of the tires and inspection and was reassured they were fine. LIE #2 Within 12 hours, that tire was flat again! Thanks Zed and Flagler Chrysler! I was told the "complete inspection" I had paid for as part of my purchase made sure the vehicle would be delivered clean. LIE #3. Upon returning home, we found old half full raisin boxes stuffed into the rear cup holders, small areas covered in nuts and crumbs, baked on food and what appeared to be syrup(?). Thanks again Zed and Flagler Chrysler! So I texted Zed and asked for help, I called Sales Manager Chris and asked for help. I called the Parts department and asked for help. I just wanted the vehicle to be delivered in the condition it was promised to me, based on the "complete inspection" I had paid full sticker price for, and based on several verbal promises the staff had given me. Weeks went by with no help. Sent to voicemail. Hung up on. Told people would call me, but no calls came. I was told the owner would reach out to discuss, nope, never called either. I was told by Jonathan in Parts that "It sounded like we (Flagler Chrysler) had dropped the ball and should make it right, so we'll order the small window you need to repair where you had to break it to get your baby out of the car (that we told you wouldn't lock itself)." But that was another LIE too. I filed a formal complaint with Chrysler. Buyer beware people. Flagler Chrysler has no integrity and does not honor promises. Even simple ones. More

I took my 2013 jeep grand cherokee in fora dash recall. they left it filthy and broken. i found the steering wheel cover in my cup holder, used gloves on the floor. The area they worked in was filthy, blac they left it filthy and broken. i found the steering wheel cover in my cup holder, used gloves on the floor. The area they worked in was filthy, black finger prints on my side air bag covers, same of the head liner and a large grease streak hidden under the sun visor. 3 of the 4 vents for air conditioning were broken, the vent on top of the dash is popping up and bent, the tabs for this vent are broken off so it wont stay put. the passenger side vents are pulling away from the dashboard. the dashboard is also not level, one side is higher than the other. I was told they fired the technician the day before. so obliviously they knew he had problems but either refused to follow up his work or just didnt care. after my snarky comment to the service manager he said he didnt need my attitude and left. the owner said they would take care of it but only offered to clean my car, not repair what they broke. they also offed to take my jeep as a trade in, so pay them for breaking my jeep. gee thanks. More

Went in a couple weeks ago looking to trade in my old 2011 Kia, Ralph was super helpful and easy going when he approached us. Knew all about the car that I was looking at. Love my Jeep Compass!! Thank 2011 Kia, Ralph was super helpful and easy going when he approached us. Knew all about the car that I was looking at. Love my Jeep Compass!! Thank you!! More

Very happy I stopped at this dealership. I purchased a new pacifica minivan here. NO crazy dealer markups on the vehicles, no high pressure tactics. Organized car lot, all the minivans in 1 area, knowledg new pacifica minivan here. NO crazy dealer markups on the vehicles, no high pressure tactics. Organized car lot, all the minivans in 1 area, knowledgeable staff, easy going and polite. Save yourself some stress, shop at Flagler Chyrsler Dodge! More

Awesome experience buying our new car! Highly recommend and will be buying my future vehicles from here. Thanks Chad for getting us approved and taking care of the purchase!! and will be buying my future vehicles from here. Thanks Chad for getting us approved and taking care of the purchase!! More

THE TEAM AT FLAGLER DODGE IS AWESOME MIKE AND RALPH AND BILL DID A FANTASTIC JOB THEY GIVE THE VERY BEST DEALS AND ANSWERED ALL MY QUESTION BILL DID A FANTASTIC JOB THEY GIVE THE VERY BEST DEALS AND ANSWERED ALL MY QUESTION More

Ralph & mike was very kind and helpful made us feel very comfortable we love the new challenger, very nice people thanks again. everyone was great would recommend you to go their comfortable we love the new challenger, very nice people thanks again. everyone was great would recommend you to go their More

Dishonest dealership that marks up their trade-in vehicles $5,000+ dollars without fixing anything on them. They will not even clean them up for test drives or delivery. Ralph doesn't respond when yo vehicles $5,000+ dollars without fixing anything on them. They will not even clean them up for test drives or delivery. Ralph doesn't respond when you contact him after the sale. Save yourself the frustration and go somewhere else the has better service. More