Flagship Motorcars of Lynnfield

Dylan Carter..Horrible Service Experience When he first assisted me, he gave me the impression that he did not want to assist me. He was rude and did not know much about some questions I had a When he first assisted me, he gave me the impression that he did not want to assist me. He was rude and did not know much about some questions I had asked him about spare tire, rims, and the tires on my car. He kept on rushing me out of his office and told me bs to get me out of there. The guy had no idea what he was doing. He called me today. Since I had the loaner, He wanted to get the car back and told me that my service is done. He did not know that my car was also going to be sent out to be fixed as well. He kept on interrogating me about how I was going to bring the loaner back tomorrow. I told him it was impossible especially since I work from 7 am to 10 pm Thursday and Friday and I was also under the impression that the car was going to be done so I can pick up Saturday. I told him I couldn’t come Thursday and Friday. I can only come Saturday and that if someone can come and pick up the loaner and drop off the car. He kept on interrogating me as to why I couldn’t drive the car even before work. I told him that I will not be driving the car. My boyfriend drops me off work in his car because I don’t have my glasses with me- I can’t find them and I feel uncomfortable driving without them. This is a safety precaution I don’t feel like dealing with the consequences not wearing my prescriptions. After I told him that, he kept on the interrogation and asked me “ so where are your glasses” in a very rude and demanding and Demeaning manner. He sounded very aggressive towards me. I kindly answered “ sorry but this is not your business” I am not going to waste time with a representative about my story of how I lost my glasses. It is irrelevant to him and it is none of his business. After I told him this. He rudely said that someone else will talk to me and he hung up. This guy is really disrespectful, does not know what he is doing nor did he do his job in being informed that my car was also going to be sent over and the loaner could be turned in Saturday. I feel very disrespected and disappointed about the service given to me today. He should not be working there and if he is, then he should really reconsider treating his clients with respect and learn what good customer service means. This left a really bad taste in my mouth on the Flagship Motorcars service department. Although everyone there that serviced me from the time I wanted to buy/ lease a car to now was exceptionally sweet and respectful, this guy was not. I don’t recommend this guy to no one. He left the impression that he did not care much about his job and made me feel like he was being too aggressive with me. More

Flagship Motorcars concierge service is outstanding! I recently purchased a Certified Pre-owned 2015 C-300 4matic from Flagship Motorcars. What a great experience. My salesman, Steve Schepici, did an o I recently purchased a Certified Pre-owned 2015 C-300 4matic from Flagship Motorcars. What a great experience. My salesman, Steve Schepici, did an outstanding job reviewing the car with me and setting me up with initial programming on the many luxury features. Still, it was all so new to me and a bit much to absorb all at once. Steve suggested I return for an 'orientation' to all the luxury features the car offers. I drove the car for a week and returned to Flagship Motorcars a week later with a permanent smile and a list of questions. I was introduced to Spencer Petruzello, a Product Concierge. Spencer was highly knowledgeable, patient with all my questions and extremely helpful to me, a new Mercedes owner. I cleared up each and every one of my questions and learned about a few features of which I was previously unaware. The concierge service is a fabulous offering by Flagship Motorcars. More

Thank you!! I have to say that from start to finish my experience with Paige in Lynnfield was fantastic! She was helpful and extremely accommodating at my every n I have to say that from start to finish my experience with Paige in Lynnfield was fantastic! She was helpful and extremely accommodating at my every need and assisted me to find a lease that worked for me. I cannot tell you how happy I am because there are no words to describe it. Thank you to Paige, Gil, and Derek. I appreciate how happy you have all made me! More

Disrespectful, lying, sarcastic I am disgusted with the level of service I received from Flagship motor cars of Lynnfield. I usually go to Burlington but decided to try Lynnfield sin I am disgusted with the level of service I received from Flagship motor cars of Lynnfield. I usually go to Burlington but decided to try Lynnfield since it was closer to my home (big mistake). My experience was with Nathan Haugh (service manager) and Grace (service coordinator).Here is what happened. One of my tires is loosing air. I either needed it replaced or plugged. - I was constantly told I could not have a valet ride because my service would only be 45 minutes. I was also told that no valet was available and then when telling them I would get a taxi and that they were being ridiculous, one was readily available (they lied) -I was told 20 minutes for a pickup valet, and when I called after 20 minutes, they told me it would be an additional 30 mins (I was 3 miles down the road). If it wasn't for Grace's extreme attitude and lack of compassion, I probably would not be writing this. - When I arrived back after taking a TAXI, I heard another women in the waiting room complaining about the service she received as well. -Nathan was extremely disingenuous/sarcastic and told me to have a "happy afternoon". -The valet guy was hanging around doing nothing when I came back. I truly feel like Nathan and Grace told me no to the valet or told me it was going to be a while because they were getting a rise out of me. I was not wrong to be upset. I have been with BMW Peabody and Burlington Mercedes (Both Lyon-Waugh) for years; and they both have provided valet cars and even loaner vehicles if I needed them for express services. They would HAPPILY give me a ride anywhere for as long as I can remember..even when I was not old enough to take a loaner vehicle.They never treated me differently or with disrespect. If I had one positive thing to say about this dealership it was the valet gentleman who drove me the first time. He was extremely kind and treated me so nicely. I wish I knew his name. Otherwise, Flagship motorcars of Lynnfield put such a bad taste in my mouth, I would not even consider going to ANY Herb Chambers dealerships ever again. I will be spreading the word to my many friends and family as well. I hope upper management sees this so they can address the disrespect their service employees have to customers and figure out their policies on valet services and loaner vehicles. More

Horrible Experience I had to get my car serviced for something broken in the car. So I had called them and I had driven down 40 miles to the dealership to get my car fixe I had to get my car serviced for something broken in the car. So I had called them and I had driven down 40 miles to the dealership to get my car fixed. The service consultant saw me and sent me back home because there was nobody to fix my car that day. He did not call me or contact me in any manner whatsoever beforehand, I had called him but it got sent to voicemail and he did not contact me back. When at the dealership, all the other customers were told when their car was ready but I had to periodically go back and ask him whether it was ready or not. He spoke to me from his desk and said it was and that it was outside. Other customers had their service consultant walk to them and led them outside. I have never been treated this way at a dealership let alone a Mercedes one, neither had any of my friends. They were appalled when they heard how xxxxty the customer service was at Flagship despite the fact that they eventually fixed the car (2 weeks later). I am now looking for another dealership to service my car. The way I was treated led me to assume that maybe it was because I was younger or that I was of a different ethnicity than the other customers that I was treated differently. Either way, I won't be returning for any more services from Flagship. More

Ripped off twice Blind spot monitor not working so I took my car in to get it fixed under warranty. The invoice clearly stated the problem was in the electronics assoc Blind spot monitor not working so I took my car in to get it fixed under warranty. The invoice clearly stated the problem was in the electronics associated with the monitor, which is covered under warranty, but Flagship refused to honor the warranty claiming that it was a problem with the glass in the right rear view mirror, not under warranty, and charged me $415. The only mention of glass in the invoice was that the tech had to replace the mirror glass because the faulty LED is apparently embedded in it. That was the second rip off from this dealership. At a prior service I had requested a tire rotation, (for which they charged me $60!) and then told me the tires were bad and needed replacement. They could have at least called me to let me know that the tires were bad and ask if I still wanted them rotated. In both instances I think my service advisor, Al Swirka, wanted to do the right thing but was caught between me and the dealership. More

The service department is damaging the luxurious brand If you really want to be treated like a Mercedes benz customer please go somewhere else. The service department is horrible. I have brought my car for If you really want to be treated like a Mercedes benz customer please go somewhere else. The service department is horrible. I have brought my car for regular maintenance few times. Last time my car was hit and my window shield was broken. Not only I didn't get an apology but also the service manager "Michale" screamed at me in front of everyone. I was yelled at, humiliated and my car was not eventually serviced. I have tried to get in touch with the general manager Paul for few times. I complained to Mercedes benz USA and I'll keep complaining and doing everything in my power until I get the apology that I deserve. I do not want any compensation I only want an apology. I can't wait to return my lease to get BMW. This delearship truly damaged Mercedes Benz brand More