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1,220 Reviews of Flagship Motorcars of Lynnfield
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August 08, 2024
I warn everyone to please stay away from this location for service. If you absolutely have to go here, I would avoid working with both Nathan Haugh and Mike Hannafin. They treated both me and my father wi for service. If you absolutely have to go here, I would avoid working with both Nathan Haugh and Mike Hannafin. They treated both me and my father with very little respect and when they did not get their way, they became vulgar and belittling. Mercedes Benz was fixing my dad’s van and it’s been in and out of their repair shop for the past year. They tried fixing it for the first time last summer then returned it to us but when we got it, the issue was still there. It was a weird noise with the engine when you start. Anyways we brought it back, they tried to fix it again, returned, same issue. Then again this last time. This last time was 4 months. They said the issue has been fixed but when my dad went to pick it up, he still heard the noise and wanted to keep it there until they figured it out. They said there's nothing else they can do and won’t fix it further even though it’s under warranty. They also noted that because the car was old and essentially worthless, they believe "that's just the way it will sound". This is something I heard for the first time after a year of repairs. When they were fixing it, they gave us a loaner car. They didn't want to make any more fixes on my dad's van and demanded that we returned the loaner car back. At this point, we were in contact with Mercedes headquarters who said they would get back to us within the next few days regarding this issue. Nathan and Mike didn't care. They basically called a few days later and said that if we don’t return the car within an hour, they would file a police report and say it has been stolen. I reached out to the police department and they said a police report was never filed. My dad then saw on the camera (since he wasn’t home) that they drove to our house, walked into our driveway and drove the car off. Since my dad owns a small business, it is crucial that he has a van to be able to work. We picked up the van the same day however within the next few days, the check engine light went off. We are now searching for a new van. I am creating this post to share awareness and visibility so that no one else has to experience what we went through. I have documented this entire journey and I am more than happy to share any additional details with anyone who's interested. More
by Nancy
August 05, 2024
Stephen Lopes never disappoints. He got my car in and out super fast. Mercedes never disappoints and I will always recommend this dealership and Stephen any chance I get. He got my car in and out super fast. Mercedes never disappoints and I will always recommend this dealership and Stephen any chance I get. More
by kaylasouther
Employees Worked With
July 30, 2024
Service was excellent, Nathan took care of my car, kept me informed of the progress, applied the maintenance credit as the contract allowed, in general took care of everything in a professional manner. me informed of the progress, applied the maintenance credit as the contract allowed, in general took care of everything in a professional manner. More
by Claudia
July 27, 2024
Stephen was an excellent advisor when I was in for repairs Explained costs and very efficient in letting me know what needed to be done and when car was ready to be picked up! repairs Explained costs and very efficient in letting me know what needed to be done and when car was ready to be picked up! More
by Cathy
Employees Worked With
July 26, 2024
This is my preferred Mercedes Benz Dealership all thanks to the level of customer service I’ve received from my service adviser Stephen! He’s an outstanding person! Any time an issue has presented itself, h to the level of customer service I’ve received from my service adviser Stephen! He’s an outstanding person! Any time an issue has presented itself, he's always been willing to assist me. I greatly appreciate him! And the work at this location is great, never had any complaints. I would certainly recommend. More
by Lmp1622
Employees Worked With
July 26, 2024
Great Service. Nathon is a great service advisor. I have been dealing with Flagship for over thirty years. I will not go to another dealership. Nathon is a great service advisor. I have been dealing with Flagship for over thirty years. I will not go to another dealership. More
by rjdigiorgio
Employees Worked With
July 25, 2024
Nathan is great! He is very accomadating and pleasant to work with. Always a quick and easy process to have my car serviced. He is very accomadating and pleasant to work with. Always a quick and easy process to have my car serviced. More
by MMerc19
Employees Worked With
July 25, 2024
As usual oil change and inspection sticker was completed on time Drop off and check in very efficiently done. on time Drop off and check in very efficiently done. More
by Derek.cr
Employees Worked With
July 25, 2024
Service as always is accurate and timely. Service representative (Natan) is impeccably professional and always helpful. Entire staff is friendly and courteous Service representative (Natan) is impeccably professional and always helpful. Entire staff is friendly and courteous More
by Dpyatt
Employees Worked With
July 25, 2024
My experience was quick and professional! Dropped off at 7am and back in time for our trip. The service writer was a pleasure to work with, thanks Stephen! Dropped off at 7am and back in time for our trip. The service writer was a pleasure to work with, thanks Stephen! More
by wilcrnls
Employees Worked With
