Flagstaff Chevrolet

Great experience! Everyone was friendly and personable. They made it an easy experience out of something that sometimes feels like a hostage negotiation! I would defi Everyone was friendly and personable. They made it an easy experience out of something that sometimes feels like a hostage negotiation! I would definitely recommend Terry Marxen Chevrolet to all of my friends for a professional experience! More

Good service, got it done fast with some extra effort Although my Volt has required nearly no maintenance in 4 1/2 yrs, suddenly the hatchback struts and latch failed one afternoon. Very odd that they al Although my Volt has required nearly no maintenance in 4 1/2 yrs, suddenly the hatchback struts and latch failed one afternoon. Very odd that they all failed at once. But Marxen got the parts ordered and got the job done on a Friday, so we could get the car back for the weekend. The job was expensive, $400, but no repairs are inexpensive unless they are never needed. They kept us informed, confirmed the final cost before proceeding, which was good because it was a lot more than they initially thought. I found this to be a good place for sales and service. More

lousy customer service and no knowledge of product Came here looking for a new or used truck. Walked the lot and saw nothing of interest. As we were getting ready to leave, a salesman finally decided t Came here looking for a new or used truck. Walked the lot and saw nothing of interest. As we were getting ready to leave, a salesman finally decided to get out from behind a desk and see what we needed. We told him we wanted a truck or suv with 4 wheel drive, not all wheel drive, and heated seats. I asked him what trim package I needed before heated seats came on the silverado. His response was "i think the 4x4s, crew cabs, extended cabs and even the diesels have them". When I mentioned I wanted a 4x4, not all wheel drive for use in muddy situations, he decided that meant an all wheel drive Traverse was what we wanted.... Absolutely not! We quickly left because of the lack of knowledge about the vehicles he was selling and the inability to listen to our requirements. It wasn't worth our time to deal with him or this dealer. Their customer service has gone downhill since my wife purchased a truck from them in 2007. If this is the way they are then we will not return. More