Flagstaff Nissan Subaru

Poor Poor service - used car was damaged We bought a used Nissan Armada that has been used as a rental. We had it a week and kept getting a sound like the 4WD was being engaged. Took it the d We bought a used Nissan Armada that has been used as a rental. We had it a week and kept getting a sound like the 4WD was being engaged. Took it the dealer and they had it for a week, stating they didn't know what was wrong. We went back and tried to trade the car, was given a very hard time, even though they had the car longer then us! No compensation or rental was offered. They received another car, so we agreed to trade. This car was a wreck! Dents, scratches and the trailer hitch cover didn't fit. We were told that the detailer was excellent and could remove the scratches and dent and they would replace the trailer hitch cover. Got the car back and dent and scratches were still there. The trailer hitch cover was replaced and it still didn't fit, they didn't seem to care. Finally took it in and demanded they check it, we were told there was a crack in the bumper! We were sold a wrecked car! Was told they wouldn't fix it but would split the cost of repair. Called numerous times to get a hold of the sales manager to no avail. Never received a call back. I am so disappointed in this dealer, will definitely never shop there again or suggest them to anyone. More

Prompt and helpful “rescue” We were on vacation in Sedona with our Outback. One of the terminals on our battery had corroded and as a result the battery had not recharged enough We were on vacation in Sedona with our Outback. One of the terminals on our battery had corroded and as a result the battery had not recharged enough to start the car. We jumped it and drove to the Flagstaff dealership. It was Saturday morning at 11:30 when we pulled into the dealership. Loren came to our rescue, had the terminals cleaned, the battery tested and had us on our way in an hour. And Loren had the car washed as well!!! A great example of the service we have come to enjoy from Subaru all over the country. Thank you Loren and thank you Subaru. More

No inspection on used vehicles I have bought 3 vehicles from this dealership. Each time I’ve spent a couple a grand or more to try and fix the issues. The last vehicle I bought was I have bought 3 vehicles from this dealership. Each time I’ve spent a couple a grand or more to try and fix the issues. The last vehicle I bought was a Chevy Cruze. The suspension is shot. Every time I take either the Hyundai, or Mazda in they say it’s normal. The Chevy Cruze is all suspension. Why would I take something back to people who tell me it’s normal when it’s not? I know enough about vehicles to know it’s not right. I bought these vehicles from a dealership to trust it was inspected. Not from a side dirt lot fly by night car salesman. I will never buy from these guys again. I would only hope that they rectify the issue. This is why I don’t trust dealerships. More

Dishonest and shoddy work The Forester we bought there was burning a huge amount of oil. They concealed this. It was subject to a class action law suit settlement. They did eve The Forester we bought there was burning a huge amount of oil. They concealed this. It was subject to a class action law suit settlement. They did everything they could to worm out of it. The told us we needed work done and quoted almost twice as much as market rate. We did not need that work. They broke the dipstick off in the engine and will not take responsibility. They are out for a quick buck, they don't care about customers or their safety. I will never do business with them again and I went from planning to buy a brand new Subaru to shopping for a Honda. More

Vehicle recall I brought my car to your dealership to fix an airbag recall issue last week. I pulled up to your service department, and was promptly met by Cory. He I brought my car to your dealership to fix an airbag recall issue last week. I pulled up to your service department, and was promptly met by Cory. He was very helpful and friendly. I was shocked at the short time it took to get that repair finished and be on my way back to Cottonwood. I will be getting all my service needs completed at your dealership. Thank you! More

Great experience! Couldn't recommend this dealership enough! Rachael helped me find the perfect car for me and was very friendly, helpful and HONEST in the process. I w Couldn't recommend this dealership enough! Rachael helped me find the perfect car for me and was very friendly, helpful and HONEST in the process. I was made to feel comfortable and that I could completely trust everyone that was helping me here. This dealership was by far the best of the ones that I visited in Flagstaff. Thank you Rachael, Adam and the rest of the team at Flagstaff Nissan for your help!! More

Excellent Gary Loos was excellent , pleasant and a great guy . We thoroughly enjoyed the process of buying not only 1 but 2 vehicles from Gary He stayed late Gary Loos was excellent , pleasant and a great guy . We thoroughly enjoyed the process of buying not only 1 but 2 vehicles from Gary He stayed late until we were completely finished , we also received great service from Brad the finance director Actually in all honesty we have never had such a pleasant experience dealing with a car dealer and I would highly recommend them . Thank you guys we are very happy More

Disappointing service Having used this dealer for all my service needs, I was recently extremely disappointed by their shoddy service. I went in with a shimmy in the front Having used this dealer for all my service needs, I was recently extremely disappointed by their shoddy service. I went in with a shimmy in the front end of my Xterra. They said that rotating and balancing the tires would solve the problem. It didn't. When I went back for my next oil change, I told them the shimmy was still there. They shocked me by telling that I needed new tires. My tires had gone from a 6 to a 4 in 3000 miles. When they looked at the car again, they found I needed front struts and rear shocks. Bingo! Reason for the shimmy. Had they diagnosed this when I first told them about the shimmy, my tires would probably be fine. They are unwilling to admit their mistake or to do anything to make it right. I had been a loyal customer and expected more from them. The owner, Mr. Olsen never even had the curiosity to talk to me about the problem. I will not go back to a dealership I cannot trust to service my car properly. More

Poor knowledge on the Nissan Leaf I purchased a 2012 Nissan Leaf on June 8th 2017 with cash. I came prepared with internet searched info on the Nissan Leaf, I had the salesman running I purchased a 2012 Nissan Leaf on June 8th 2017 with cash. I came prepared with internet searched info on the Nissan Leaf, I had the salesman running back to parts and service for answers on a 220v charger plus other questions. The answers I got were nebulous at best. I was told the vehicle had a full charge but the salesman didn't instruct me on how read the instrument cluster. I drove the vehicle home 26 miles to Sedona Az with the charge meter reading half charge left. After reading a portions of the manuals I charged up the battery with the existing 120v charger and checked the 12v Accessory Battery all the cells were low on water. I made a mental note where the vehicle charge meter registered when I left the dealership and when it was completely charged at home. I had driven the Leaf home on less than a 3/4 charge. Shame on this dealership for having poorly trained personnel on the Nissan Leaf. They just wanted sell it and get it off the lot! More

Came in for a new Subaru and left with one :) I've known Gary for a long time, have been wanting to get a new car, so obvious choice was to go with Gary. He is upfront about everything. After test I've known Gary for a long time, have been wanting to get a new car, so obvious choice was to go with Gary. He is upfront about everything. After test driving the Outback, I knew that was my soon to be car. He waited patiently with us while we were trying to figure out the finance part. Long story short, Gary doesn't beat around the bush and sold me a brand new 2017 Subaru Outback! More