As soon as i walked through the door i was greeted by Craig. the beginning of a great experience. Spoke to him for about 5 min told him what i was interested in 2011 Durango, he told me they had a few in the back he brought the Durango around and within 15 - 20 minutes of being there we were already test driving the 2011 Durango.. he accompanied myself and family on the test drive. answered all the questions,we were able to relate with him in regards to older versions of the Durango..very family friendly, young and energetic. we came clean reason for being down there was to look at the infinities, but the dodge caught my eye on the way in. Craig and myself were able to negotiate a reasonable price for both of us, and i left the lot later that evening with brand new 2011 durango..later the following week ran into an issue with my driver side door clip, i stopped by, he was the first one to greet me, and was willing to help answer and fix any questions i had for him..he answered best to his ability...Craig is very personable and upbeat to work with.