Fletcher Chrysler Dodge Jeep RAM

I ordered an item from Fletcher Chrysler, which arrived damaged (obviously from shipping). Contacted Brad and almost immediately received a reply. The following day he shipped new item and return shipping damaged (obviously from shipping). Contacted Brad and almost immediately received a reply. The following day he shipped new item and return shipping label. New item was received promptly, in good condition. Everyone should follow their example for great customer service. More

We were very impressed with the customer service. All the staff that worked with were very professional and helpful. We were very specific on what we were looking for and loved the fact that we were not the staff that worked with were very professional and helpful. We were very specific on what we were looking for and loved the fact that we were not pressured to buy a new vehicle or something that we not looking for. More

Ben Pfeffer was very helpful, pleasant, and honest. He made the car purchase process very easy which had not been my experience with other dealers in the past. Too often, buying a car is about as pleasant made the car purchase process very easy which had not been my experience with other dealers in the past. Too often, buying a car is about as pleasant as a root canal without novocain. Bob Archer was also very helpful in tracking my Jeep as it was being built and keeping me informed as to probable delivery dates. I look forward to a long relationship with Fletcher Chrysler. R.P. Mack More

Michael was very helpful in in assisting us to find a car for our son. He made the process very quick and easy. The Calibur has been a great car so far for him. Thanks to Michael and Dave for making this a for our son. He made the process very quick and easy. The Calibur has been a great car so far for him. Thanks to Michael and Dave for making this a positive experience for our son's purchase of his first "new" car. More

I have to say that the ordering, tracking and purchase of my 2010 Dodge Challenger SRT-8 from Brad Joiner greatly exceeded all my expectations. I never imagined that I would be able to find a deal that would my 2010 Dodge Challenger SRT-8 from Brad Joiner greatly exceeded all my expectations. I never imagined that I would be able to find a deal that would understand that my car is not “just another unit” and that I have interests that differ from the average car purchaser. It was very comforting to know that Brad was also passionate about classic vehicles, and understood that as fellow muscle car enthusiast, I would want to track the build progress of Challenger. I received updated invoices every few weeks, illustrating the build progress. The initial pricing negotiations were cut and dry. Final vehicle pricing was very straightforward, and vehicle costs were accurate to the penny. I’ve been involved in several new car purchases, and I’ve never had a dealer display this level of transparency with the ordering, pricing and financing options for a new vehicle. All other automotive dealerships should take a trip to Fletcher and take lessons for how a customer should be treated. I also greatly appreciate Bob Archers understanding when my first Challenger SRT-8 was delivered with a paint defect In which I was VERY concerned about. He could sense my discontent, and after a brief discussion, began to offer up solutions to provide a transaction that would meet my expectations. During our discussion, there were never any responses of “NO” to my inquiries or suggestions. We were able to quickly devise a agreeable solution, and the 2nd Challenger SRT-8 was immediately ordered. It’s very relieving to know that I have a relationship with a dealer in which I can rely on to be open, honest and trustworthy. They clearly have a developed a successful business model for customer service, and I would not hesitate to forward any/all business through Brad and Bob. I look forward to the successful purchase of future Chrysler products! More

I complained about things that were not right with our car we had for 5 days, they read the reviews and made it right. I was hesitant as to what to expect, but so far they have stepped up and done the ri car we had for 5 days, they read the reviews and made it right. I was hesitant as to what to expect, but so far they have stepped up and done the right thing. Hopefully they filled it up with gas? : ) Thanks for taking care of our issues and restoring our faith in your dealership. I have someone in mind to send your way about a jeep! Lori Parrish More

Decent price on car we were interested in, but the usual run around when wanting to trade in. "what do you owe?" Oh, hmmn, thats EXACTLY what they offer for your trade in. Of course, I just want ONE deal run around when wanting to trade in. "what do you owe?" Oh, hmmn, thats EXACTLY what they offer for your trade in. Of course, I just want ONE dealer give you their BEST price upfront, don't low-ball, hoping to line your pockets more. Very frustrating and time consuming. After having the car for 5 days, took it in to pick up items accidently left in old car, and was told service would be waiting for us to deal with two minor issues we found with the newly purchased car. Told a 1/2 hour wait. After more than an HOUR, we finally gave up(with 2 toddlers), because our car had not even been brought in to be seen yet?! NOT a good way to start and will definately influence future business from us and referrals. CUSTOMER SERVICE AFTER THE SALE IS JUST AS, IF NOT MORE SO, IMPORTANT. More

I was surprised with the over the top service I received from the Team at Fletcher. It was late in the day and the vehicle we wanted was not in stock, they went to 2 dealers to get our delivered vehicle. from the Team at Fletcher. It was late in the day and the vehicle we wanted was not in stock, they went to 2 dealers to get our delivered vehicle. Customer Service is NOT dead! I will return. More

Appreciated the time taken to orient me to my new vehicle. Everyone was very personable and service oriented. All my questions were answered by Brad. If he was unsure of the answer, he took the ti vehicle. Everyone was very personable and service oriented. All my questions were answered by Brad. If he was unsure of the answer, he took the time to find the answer to my question. This was a great experience of purchasing a car. More

Great dealership. These guys will sell you what you want instead of what is just on their lot, they will go the extra mile. Excellent sales and financing team. We feel confident that service will also be instead of what is just on their lot, they will go the extra mile. Excellent sales and financing team. We feel confident that service will also be excellent. It's rare to find this level of quality and service. We recommend this dealership to anyone with a 10+. Clarks, Avon, IN More